Catherine Davies
Aberdare,RCT
Summary
Proactive planner and problem solver. Experienced with over 30 years in Administration. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Organised and dependable Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Motivated and results-driven Analyst with a proven track record in data analytics and process mapping. Proven ability to identify business needs and develop valuable solutions to drive accuracy and process efficiency. Driving business effectiveness through recommendations based on data findings. Well versed in developing actuarial and statistical concepts and operational methods. Advises decision-makers in financial and business administration processes.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
Work History
Data analyst
Rhondda Cynon Taff Council
Aberdare, Rhondda Cynon Taf
07.2013 - 10.2023
- Read and summarised new and complex Data and information to inform decision-making.
- Analysed large datasets, drawing meaningful conclusions and providing actionable recommendations.
- Supported data improvement initiatives by increasing automation, reducing department costs.
- Developed dashboards that increased insights, interpretations and predictions for improved forecasting.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Handled high volume calls to address customer inquiries and concerns.
- Consistently arrived at work on time and ready to start immediately.
- Successfully delivered on tasks within tight deadlines.
- Advised on data collection and statistical methods to verify reliability of findings.
- Built, reviewed and maintained data models to meet business requirements.
- Interpreted statistical data and prepared findings for publication.
- Mined data to identify trends and inform business decision-making processes.
- Quality assured data supplied by internal and external stakeholders to maintain accurate databases.
Administrative assistant
Mirus (Opportunity Housing Trust)
Cardiff, Cardiff
10.2012 - 06.2014
- Documented financial transactions in sage and classified each with correct code.
- Accurately reconciled and processed expense reports for employees.
- Created email notifications, invitations and for meetings, events and appointments.
- Assisted managers in compiling and organising materials for meetings.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Took dictation and transcribed words for staff to create records and correspondence.
- Kept and maintained accurate filing system for preservation of office information.
- Assisted with financial tracking and budget enforcement by approving financial expenditures.
- Acted as main contact for staff and clients.
- Prepared and distibuted meticulous notes and high-quality reports within deadlines.
- Typed and proofread documents with zero errors.
- Kept adequate office supplies on hand to support staff and business requirements.
- Organised travel and accommodations arrangements within assigned budgets.
- Planned and scheduled meetings, creating agendas and minutes as needed..
- Gathered information, created charts and produced reports for staff.
- Created and maintained logical and orderly digital filing system for impeccable record keeping.
- Organised tasks by level of urgency and importance to make best of use time and resources.
- Produced clean, error-free professional business correspondence for office team.
- Processed new customer orders, coordinated related documentation and adjusted account balances.
- Wrote professional letters, emails and memoranda for business communication.
- Managed physical and digital correspondence while keeping information private and secure.
- Developed appropriate resources to meet needs of diverse audiences.
Marketing assistant
Careers Wales Association
Caerphilly, Caerphilly County Borough
09.2000 - 08.2012
- Coordinated logistics for Careers Fairs and exhibitions..
- Brainstormed ideas with clients and stakeholders to maximise project potential.
- Suggested ideas for creative and engaging social media posts.
- Monitored and analysed website traffic, optimising content for better performance
- Coordinated promotional events to enhance brand visibility and engagement.
- Tracked marketing budgets for cost-effectiveness and maximum ROI.
- Crafted campaigns using market understanding, consumer analysis, and advertising psychology.
- Organised marketing plans and programmes to best support business growth and development.
- Followed brand imaging guidelines and created content to align with brand vision.
- Collaborated with marketing manager, clients and partners to support marketing strategy development.
- Compiled and reviewed consumer data on patterns and preferences for marketing information.
- Devised creative strategies for highlighting goods and promoting specific attributes.
- Created innovative social media posts and schedules to drive engagement.
Education
Bachelor of Arts - English Literature
Open University
Cardiff 09.1998 - 07.2001
A-Levels - English and Scripture
Aberdare Girls Comprehensive School
Aberdare, Rhondda Cynon Taf 09.1983 - 07.1985
GCSEs - English language, English Literature, Scripture, Maths, Computers, History
Aberdare Girls Comprehensive School
Aberdare, Rhondda Cynon Taf 09.1981 - 07.1983
Skills
- Project budgeting
- Knowledge of Microsoft Excel, word, Outlook, publisher, Access
- Information gathering
- Customer service
- Business needs analysis
- Statistic analysis
- Business planning
- Data quality assurance processes
- Data collection and analysis
- Accounts Payable/Accounts Receivable
Affiliations
- Amateur Dramatics
- Skittles
- Travel
References
References available upon request.
Timeline
Data analyst
Rhondda Cynon Taff Council
07.2013 - 10.2023
Administrative assistant
Mirus (Opportunity Housing Trust)
10.2012 - 06.2014
Marketing assistant
Careers Wales Association
09.2000 - 08.2012
Bachelor of Arts - English Literature
Open University
09.1998 - 07.2001
A-Levels - English and Scripture
Aberdare Girls Comprehensive School
09.1983 - 07.1985
GCSEs - English language, English Literature, Scripture, Maths, Computers, History
Aberdare Girls Comprehensive School
09.1981 - 07.1983
Similar Profiles
Lucy RobertsLucy Roberts
Welsh Language Immersion Support Assistant at Rhondda Cynon Taff County Borough CouncilWelsh Language Immersion Support Assistant at Rhondda Cynon Taff County Borough Council
Mary ChapmanMary Chapman
Law Intern at Law Office of Taff Wren, PCLaw Intern at Law Office of Taff Wren, PC
HASET KASSAYEHASET KASSAYE
Front Desk Receptionist at Taff & Levine DDSFront Desk Receptionist at Taff & Levine DDS