Summary
Overview
Work history
Education
Skills
References
Quote
Timeline
Generic
Catherine Cubbin

Catherine Cubbin

Cardiff

Summary

Focused, experienced manager with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple objectives at once. Dedicated to improving company performance and meeting business objectives whilst maintaining a happy and engaged workforce

Thrives on challenging new roles, harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Experienced in staff development and training as well as engagement and wellbeing.

Excellent communicator across multiple platforms and has great attention to detail.

Extensive knowledge in the energy industry and people development as well as various types of Project management models, including Agile, Lean Six Sigma and Prince2


Confident user of MS Office and Google Workspace as well as Workday and Harmony software

Overview

30
30
years of professional experience
5
5
years of post-secondary education

Work history

MOP Process Lead

Ovo Energy
Bristol
07.2020 - 10.2023
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Used Agile Project Management model to aid real time improvement.
  • Implemented and maintained systems for successful planning and project management.
  • Developed and maintained project timescales, providing contingency planning to support timely completion.
  • Managed scope content, informing stakeholders of project scope and change implications.
  • Used project management tools and techniques for positive, successful outcomes.
  • Led cross-functional teams across the UK and overseas in project completion, offering continuous guidance to proactively mitigate delays.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Designed and implemented training to further develop staff based on business goals.
  • Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
  • Acted as point of contact for high-level queries and represented team at senior leadership meetings.
  • Handled negotiations with third party contractors and service agencies to meet group needs.
  • Introduced new opportunities for team building and communication, resulting in better team performance.
  • Streamlined processes to improve and optimise office operations by more than 40%
  • Conducted regular internal audits and risk assessments to achieve regulatory compliance.
  • Delivered KPI targets and improvements on consistent basis through experienced leadership.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Supported team's transition to more flexible working environment for better employee satisfaction.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Conducted periodic performance reviews for direct reports.
  • Analysed data and information to identify issues and create tailored solutions.


Deputy manager

SSE/Ovo
Cardiff
12.2018 - 07.2020
  • Streamlined processes to improve and optimise office operations.
  • Developed organisational policies for administrative oversight and internal controls.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Acted as point of contact and escalation for complex customer queries.
  • Collaborated with team manager, acting as reliable partner to manage and deliver on daily priorities.
  • Trained staff on best practices to achieve optimal productivity.
  • Worked with team manager to develop action plans to increase performance and exceed sales KPIs.
  • Designed work schedules to provide optimal and balanced cover of business needs.
  • Evaluated and tracked staff to aid manager conduct performance reviews.

Leadership development coach

SSE
Cardiff
03.2016 - 12.2018
  • Arranged appointments, workshops and events to engage participants in leadership development.
  • Identified training needs by evaluating job positions and consulting with business managers.
  • Monitored success and progress of employees and provided additional assistance in areas requiring improvement.
  • Adapted session delivery to meet specific needs of professional learners within different environments.
  • Nurtured strong and trusting rapport across all enterprise levels to drive progress.
  • Aligned training programmes with corporate objectives, meeting established metrics to drive growth.
  • Developed soft skills by providing training in time-management, problem-solving, and effective communication.
  • Formulated training and development programmes to capture measurable improvements.
  • Adapted leadership development coaching to suit individual, group and business settings.
  • Championed goal setting and instilled culture of ongoing professional development to motivate workforce.
  • Supported individuals in recognising and achieving potential through tailored coaching.
  • Created training programmes guaranteed to achieve key organisational objectives.
  • Planned training schedules, prepared materials and booked necessary rooms and facilities.
  • Engaged professionals in industry-specific knowledge, techniques and methodologies.

Communications and Engagement manager

SSE
Cardiff
04.2012 - 03.2016
  • Forged positive relationships with employees to cultivate welcoming and inclusive environment.
  • Collated employee feedback, using insights to guide service changes.
  • Completed individual assessments to formulate personalised wellbeing plans.
  • Reduced staff turnover through improved training and incentive schemes.
  • Implemented wellbeing initiative to help boost employee satisfaction.
  • Launched employee wellbeing campaign to help raise awareness of internal services.
  • Coordinated wellbeing events designed to inform and engage employees.
  • Recommended process improvements to senior management to help drive employee retention.
  • Applied principles of Cognitive Behavioural Therapy (CBT) to improve employee wellbeing using evidence-based practices.
  • Handled confidential information with complete discretion to respect employee privacy.
  • Implemented improved staff development initiatives for maximised employee retention.
  • Led staff satisfaction surveys to identify improvement areas and implement strategic solutions.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Developed appropriate resources to meet needs of diverse audiences.
  • Championed creative use of resources and collaboration.
  • Developed and distributed communication materials to educate staff on communication practices.
  • Assessed impact of current communications and tackled areas of weakness.
  • Advised staff at all levels on optimum messaging for internal and external communications.
  • Compiled content for various communication channels.
  • Organised and conducted coaching classes for team members to improve communication skills.
  • Maintained consistent brand voice and style across content.
  • Partnered with leadership team to develop and implement company vision, mission and strategic direction.

Trainer

SSE
Cardiff
02.2007 - 03.2012
  • Assigned training exercises and skill assessments to newly hired employees.
  • Designed new learning and development programmes that deliver best employment practice.
  • Facilitated high-quality workshops, meetings and demonstrations online and offline.
  • Held refresher courses and workshops to reinforce key concepts and skills.
  • Developed online and accessible support to improve employee growth opportunities.
  • Analysed training needs to determine learning styles and skills shortages.
  • Led department skills assessment audits to recognise successes, learning areas and succession plans.
  • Developed effective training manuals, modules and teaching aids.
  • Coordinated learning campaigns to reach tangible deliverables across employee lifecycles.
  • Facilitated soft skills training, improving communication and interpersonal abilities.
  • Delivered instruction across various topics, integrating audio-visual presentations and training materials.
  • Devised and coordinated learning and development activity, aligned with key priorities and objectives.
  • Updated learning portals to reflect available training courses and resources, increasing employee engagement.
  • Monitored employee progress, offering feedback to management on additional training requirements.
  • Championed continuous improvement and growth mindset through positive learning.
  • Produced training and supportive materials tailored to organisational needs.
  • Designed digital and print materials to engage audiences.
  • Engaged with stakeholders to build relationships and brand awareness.
  • Successfully delivered on tasks within tight deadlines.

Retail manager

Tweedle & Pip
Cardiff
08.2005 - 01.2007
  • Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
  • Created seasonal sales plans with varying stock and promotional strategies.
  • Developed team's product knowledge, resulting in increased store sales.
  • Ran promotions and events in line with company standards.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Inspired team to represent brand with enthusiasm by maintaining high standards.
  • Monitored stock levels and wrote timely order supply requests to replenish merchandise.
  • Recruited and trained staff members, leading by example to consistently elevate store standards.
  • Maintained detailed and current records of inventory, personnel activities and business finances.
  • Conducted staff appraisals and promoted ongoing professional development.
  • Planned logistical operations for safe transportation, storage and sale of goods.
  • Analysed sales figures, identifying areas to improve and implementing remedial action.
  • Kept staff records regarding holidays, absences and discipline.
  • Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
  • Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
  • Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
  • Performed various store operations including opening and closing procedures, product display management and budget control.

Area manager

Ferrari's Bakery
Cardiff
04.2001 - 06.2005
  • Optimised sales methods to best engage, acquire and retain customers.
  • Transformed underperforming teams into productive, profitable teams, increasing sales by 75%.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Oversaw 7 direct reports to achieve efficiency targets.
  • Analysed sales reports to identify trends and update strategies.
  • Drove revenue increases and team morale by developing and deploying incentivised sales contests.
  • Organised special sales at specific times to drive customer engagement and move high volumes of products.
  • Customized promotional strategies to meet needs of different clients, products and services.
  • Supported front-line sales teams with well-coordinated administrative operations.
  • Planned and managed resources and budget to support and deliver objectives.

Compliance and quality officer

Admiral
Cardiff
02.1998 - 03.2001
  • Ensured company policies were implemented and adhered to.
  • Collaborated with multi-disciplinary staff to instill culture-wide culture of accountability and compliance.
  • Reported on compliance performance to senior management.
  • Maintained accurate and detailed compliance records.
  • Maintained up-to-date procedures for complaints and compliance.
  • Oversaw employee performance to monitor and enforce compliance with company standards.

Manager

Foto Processing
Newport
02.1994 - 01.1998
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Completed opening and closing procedures each day.
  • Analysed consumer data to predict future purchasing trends for informed decision-making.
  • Kept awareness of competitor activity and developed ideas to promote store.
  • Maximised profitability through efficient budgeting and identified opportunities for growth.
  • Set SMART goals for store team, developing staff abilities and increasing sales performance.
  • Created seasonal sales plans with varying stock and promotional strategies.
  • Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
  • Led regular staff performance reviews to provide guidance and support for individual development.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Oversaw daily store cleaning and general store maintenance to keep high company standards.
  • Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.

Education

City & Guilds - General Care

ACE Training
Cardiff
09.1991 - 01.1994

GCSEs - 10 GCSEs

St Illtyds R.C. High School
Cardiff
09.1988 - 07.1991

Skills

  • Agile project management
  • SMART goal setting
  • Policy development
  • Workforce development
  • Coaching leadership
  • Change management
  • Communication skills
  • Leadership
  • Time management
  • Problem-solving
  • Google Workspace
  • Team building
  • Process improvement
  • Key Performance Indicator (KPI) management
  • Team supervision
  • Employee performance reviews
  • Employee coaching and mentorship
  • Strategic planning
  • Conflict resolution
  • Training and development
  • Employee relations
  • Performance metrics
  • Coaching and mentoring
  • Skills gap analysis
  • MS Office
  • Training matrix development
  • Verbal and writing communication
  • Strategic thinker
  • Process evaluations
  • Training programme design
  • Confident communicator
  • Proofing and editing
  • Implementing policy and procedure
  • Ability to assess compliance vulnerabilities and risk
  • Critical thinking
  • Self-motivated

References

References available upon request.

Quote

We never fail. We simply succeed or we learn
Catherine Cubbin

Timeline

MOP Process Lead

Ovo Energy
07.2020 - 10.2023

Deputy manager

SSE/Ovo
12.2018 - 07.2020

Leadership development coach

SSE
03.2016 - 12.2018

Communications and Engagement manager

SSE
04.2012 - 03.2016

Trainer

SSE
02.2007 - 03.2012

Retail manager

Tweedle & Pip
08.2005 - 01.2007

Area manager

Ferrari's Bakery
04.2001 - 06.2005

Compliance and quality officer

Admiral
02.1998 - 03.2001

Manager

Foto Processing
02.1994 - 01.1998

City & Guilds - General Care

ACE Training
09.1991 - 01.1994

GCSEs - 10 GCSEs

St Illtyds R.C. High School
09.1988 - 07.1991

Similar Profiles

Create profile
Catherine Cubbin