Catherine Clinch
HIGH WYCOMBE,Buckinghamshire
Summary
Enthusiastic and very willing to learn and gain new skills. Am a good team player but also can work on my own just as well. Excellent time keeping and attention to detail. Working within a small Brokerage at the moment however I am looking for a new challenge within an established company where I can build on my current skills.
Overview
20
20
years of professional experience
Work history
Technical Site Services Coordinator
Monodraught Limited
High Wycombe, Buckinghamshire
09.2023 - Current
- Liaised with external parties to ensure seamless project execution.
- Maintained all project documentation, guaranteeing accuracy and accessibility.
- Created detailed schedules to streamline work processes.
- Coordinated project tasks for successful and timely completion.
- Handled administrative tasks, freeing up time for senior staff members.
- Managed multiple projects, ensuring organisation and efficiency.
- Answered phone calls and responded to emails from clients.
- Addressed customer complaints and resolved issues.
- Managed and prioritised varied and busy workload to meet deadlines.
- Managed databases and information systems, maintaining accurate and accessible records.
- Received and actioned feedback to improve personal performance.
- Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Coordinated with other engineers and professionals on large scale projects.
- Conducted regular site visits to oversee construction process and progress.
Senior Case Manager/Administrator
Commercial Finance Network
High Wycombe, Buckinghamshire
01.2020 - 09.2023
- Handled a diverse caseload of up to 100 customer files, from initial contact to completion of their mortgage.
- Aided senior leadership during executive decision-making process, generating daily and weekly reports as required.
- Generated invoices and credit notes for clients, chasing payments when overdue.
- Answering telephone calls, being the first point of contact for clients and making sure they are passed to the relevant team.
- Calling and speaking with both lenders and solicitors on a daily basis, chasing progress of clients cases and making sure all goes smoothly throughout the finance process.
- Building relationships with both clients and professionals throughout the process, making sure everyone is kept updated with progress accordingly.
- Tracking the Advisors leads, making sure they are contacting the clients when asked and updating the CRM system daily.
- General office duties - filing, keeping track of stationary supplies and ordering when necessary, updating information boards and greeting visitors when they arrive.
- Reporting to Office Manager, assisting with setting up training courses for both advisors and introducers.
- Overseeing and training new members of the case management team.
- Working closely with the Advisors, making sure communication is key throughout the process.
- Consistently achieved SLA and KPI delivery by working closely with other colleagues and clients.
Senior Support Assistant
Chilternwood school
High Wycombe, Bucks
05.2017 - 01.2020
- Specialised care of special and additional needs children.
- Planning for individual and class needs.
- Leading the class when the teacher is out of class.
- Management of teaching assistants in the class.
- Meeting and referring to specialists on a regular basis to make sure the children are getting the most help they can.
- Personal care and hygiene for children.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Consulted with families to discuss activities and behaviours of each child.
- Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
- Handled daily administrative tasks efficiently to minimise time away from children, including updating attendance and requesting new supplies.
Room Leader
Stepping stones preschool
Marlow, Bucks
11.2011 - 05.2017
- Oversaw groups of up to 20 students at school and off-site locations, maintaining optimal safety and security.
- Kept areas clean, organised and stocked, and sanitised surfaces and toys.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Used positive reinforcement techniques to promote patience and other good behaviours in children.
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
- Consulted with families to discuss activities and behaviours of each child.
- Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
- Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
Accounts Assistant
CDT Group
High Wycombe, Bucks
04.2005 - 04.2008
- Support to the accounts manager at all times.
- Daily banking and reconcile of bank accounts.
- Credit control-generating reports and chasing any outstanding bills.
- Production of invoices and credit notes when required.
- Checking of all incoming invoices to make sure they coincide with our records.
- Liasing with clients if payments were not made to come to a resolution.
- Checking personal expenses and making sure paid on time.
- Running the pay roll alongside the accounts manager.
- Filing and other general office duties.
- Checking post when it came in and distributing to the relevant people.
- Sending any post out, making sure it was sent out on time.
- Helping the service manager with getting meter readings and raising invoices for the hire of the equipment.
- Checking stock in the office and ordering and replenishing when necessary.
- Raising any reports on Sage 50 when needed.
Education
Diploma Level 3 in Young People And Childrens Workforce - Childcare
Parenta
Home Learning2014
IAB Level 3 in Manual Bookkeeping And Accounts - Bookkeeping And Accounts
Amersham And Wycombe College
High Wycombe2010
GCSE -
St Bernards Catholic School
High Wycombe2003
Skills
- Accounts Payable
- Strong verbal communication
- Team management
- Bookkeeping
- Microsoft Office
- Team player
- Self-motivated
- Extremely organised
- Caseload prioritisation
- Multidisciplinary teamwork
- Reporting and documentation
Timeline
Technical Site Services Coordinator
Monodraught Limited
09.2023 - Current
Senior Case Manager/Administrator
Commercial Finance Network
01.2020 - 09.2023
Senior Support Assistant
Chilternwood school
05.2017 - 01.2020
Room Leader
Stepping stones preschool
11.2011 - 05.2017
Accounts Assistant
CDT Group
04.2005 - 04.2008
Diploma Level 3 in Young People And Childrens Workforce - Childcare
Parenta
IAB Level 3 in Manual Bookkeeping And Accounts - Bookkeeping And Accounts
Amersham And Wycombe College
GCSE -
St Bernards Catholic School
Similar Profiles
Akhiym AlfredAkhiym Alfred
A-Class Fitter, Millwright at DAMUS LIMITED,SIS LIMITED,TRINWELD, D. Rampersad and Company Limited and other contractorsA-Class Fitter, Millwright at DAMUS LIMITED,SIS LIMITED,TRINWELD, D. Rampersad and Company Limited and other contractors
Azhar ShaikhAzhar Shaikh
Credit Manager at Tata Capital Limited (Tata Motors Finance Limited Merged with Tata Capital Limited)Credit Manager at Tata Capital Limited (Tata Motors Finance Limited Merged with Tata Capital Limited)
Mayank PareekMayank Pareek
Sap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private LimitedSap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private Limited
Ijeoma AkuruIjeoma Akuru
Support worker at Prestige Supported Living careSupport worker at Prestige Supported Living care
THOMAS YAW PEPRAHTHOMAS YAW PEPRAH
Data and research analyst(Remote) at AmdariData and research analyst(Remote) at Amdari