Catherine Clark

• Provided project delivery support to work-streams across the team
• Analysed data, evaluated, reported on progress against targets
• Assisted during special events and large-scale operations ensuring smooth running of activities.
• Identified, managed, reported on risk to successful delivery
• Worked diligently under pressure whilst preserving high-quality output.
• Wrote detailed reports, aiding case documentation.
• Produced weekly team communications [newsletter, speech writing, reports, frameworks for delivery, presentations]
• Supported implementation of change, embedding processes into BAU.

• Effective organisation of diary commitments for Head of Community Public Protection; analysing and resolving complex resource management issues for optimised scheduling.
• Represented organisation confidently and professionally [seminars, conferences] assisted organisation/planning of business events.
• Organised, produced, circulated agenda and paperwork, chasing up actions arising for Head's internal and strategic meetings.
• Produced detailed and accurate minutes.
• Triaged incoming correspondence, responding at pace on Head's behalf where appropriate to maximise efficiency.
• Tracked deadlines for multiple functions and work-streams within team. Worked largely independently and managed own workload.

• Documented case files, progress and outcomes to maintain accurate records for probation officers, communicating with them to action statutory compliance and non-attendance.
• Progressed cases expeditiously through accurate data processing and management whilst operating within written regulatory requirements.
• Ensured efficient management of case progress and outcomes through thorough auditing, reviewing legal documents for accuracy and compliance, handling case documentation safely and securely.

• Maintained organised reception area for professional business environment and enhanced customer satisfaction by efficiently managing all front desk enquiries.
• Directed visitors and clients to appropriate staff, ensuring efficient service delivery whilst screening and verifying visitor ID, maintaining accurate logs of visitor entries for security purposes. Handled appointment scheduling to ensure smooth daily operations and managed fire alarm testing/records.
• Completed data entry tasks whilst adhering to strict deadlines and coordinated office supplies orders to keep necessary materials available at all times.
• Provided clerical support to company employees, including copying, faxing and file management; managed office calendar, setting new appointments and assisting with arrangements; handled office petty cash and maintained flawless records.

• Dealing with Bereavement, whilst living alone, in Lock-down.
• Had Counselling.
• Took online IT courses.

• Support COO and Trust Secretary [a voluntary position] and eventually replace Trust Secretary.
• Organise plan and minute meetings.
• Set up processes and governance across 91 parishes to comply with Charity Commission.
• GDPR compliance.
• Compilation of correspondence and documents.

• Managed smooth day-to-day operations with diligent oversight of office tasks. Handled incoming correspondence and calls, enabling timely responses to customer requests for quotes and to book services.
• Streamlined and regularly reviewed processes to improve efficiency and ensure compliance, leading to first accreditation of ISO:9001 quality management effecting access to larger-scale contracts.
• Managed high standards of accuracy and quality in data entry and company records in compliance with legal requirements [contracts, employees, ensuring compliance with regulatory standards including DBS checks and health and safety.
• Designed and managed at pace strategic schedules and rotas to promote productivity as well as accommodating short notice works, organising staff holidays not to disrupt workflow continuity.
• Created and submitted progress reports to upper management; wrote tenders and produced KPIs for contract clients. co-ordinated team meetings for effective communication and project alignment.

• Organised travel and logistics including visas, security support and other documentation for turbo engineers travelling to often remote, hostile areas.
• Maintained accurate records, ensuring transparency in processes, liaising regularly and effectively with invoice team as well as colleagues located in US.
• Resolved logistical issues promptly, covering on -call phone, minimising disruptions in operations.
• Prepared logistics documentation, including invoices and all payments incurred.

• Had short break between NHS job finishing and starting with F.W. Marsh. Spent time in Portugal.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

• Organised important Trust monthly Board meetings, leading to improved communication across departments.
• Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
• Took meeting minutes and distributed to core staff for effective inter-office communication.
• Admin support to executive directors and colleagues in governance team.

• As Job #7.

• Took Voluntary Redundancy from CPS.
• Travelled to New Zealand for first time, spent time with my brother.
• On return to UK, job searching.
• Secured job in December 2012, start date fixed for new year 2012.

Area Communications: - Developed communication strategies through partnership with leadership team to support business direction and boost public image using multiple engagement platforms including community engagement and event planning.

• Assessed impact of existing communications, creating Media Rep posts in each office to gather and promulgate good news stories; strengthened employee engagement and reduced silo mentality by work shadowing opportunities and keeping staff better informed. Built positive productive relationships with media outlets to get message out where engagement had been non-existent. Advised staff at all levels on optimum messaging for internal and external communications.
• District Business Manager:- planned/oversaw daily operations in satellite office to focus team efforts on current priorities. Delivered strategy aligned to business goals, reporting on KPI's/financial records/staff development, leading successful collocation with police staff. Turned around failing district.
• Facilitated training and development sessions to enhance team's productivity. Liaised effectively with colleagues in local criminal justice partnerships [court, probation, police, local authority].