Catherine Black

• Collaborated with classmates on group projects to achieve shared academic goals.
• Completed assignments, special projects and group work on time and achieved good marks.
• Gained valuable team working experience by participating in multiple group projects.
• Communicated with teachers to obtain feedback, applying it to future projects.

In December 2022 I had surgery to removed stage 4 head and neck cancer. I took 3 months to recover and return to my role as Labourer / pipelayer but found after three months I was unable to manage working outdoors in a harsh environment while I recovered from the surgery.

• Qualified in confined space work to build manholes and deal with leaks and blockages.
• Selected and wore protective gear to minimise risk of injury.
• Communicated well with team across multiple locations. Kept a record of all work completed and materials used on sites.
• Managed the stores to ensure equipment and materials on site to do jobs required and well maintained.
• Assisted with heavy lifting to ensure safe and efficient operations on site.
• Improved site cleanliness by regularly removing debris and waste materials.
• Demonstrated excellent teamwork skills whilst carrying out manual tasks.
• Cleaned up sites after shifts, organising tools and securing supplies in designated storage units.
• Kept workspaces clean and organised with regular attention.
• Showed punctuality and reliability, never missed a day of work.
• Maintained clean, safe working environments in line with site regulations, eliminating risks and accidents.
• Followed all safety procedures for accident-free working conditions.
• Maintained tools, equipment and machinery in good working order.
• Used shovels or heavy equipment to move different materials based on job needs.
• Complied with health and safety regulations during operation of equipment.

• I worked through COVID until Lockdown. I was on Furlow when I gained a job in construction where I was able to continue to work.
• Worked fast and accurately to meet customer needs and service goals.
• Took cash and card payment at checkout, providing correct change and receipts when requested.
• Followed health and safety regulations strictly, enhanced workplace environment.
• Greeted incoming customers, offered menu information and documented orders.
• Handled customer complaints using quick decision-making to resolve issues.
• Reduced risk of foodborne illness, following food safety and hygiene procedures across all tasks.
• Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
• Boosted sales by suggestively selling sides, drinks and desserts.
• Assisted in stock management, ensured smooth operations on busy days.
• Stayed up-to-date on fast food menu changes to answer customer ingredient and portion questions.
• Handled high-pressure situations calmly, resulted in minimal complaints.
• Enhanced customer loyalty with friendly and quick service.
• Maintained clean restaurant area for better efficiency and hygiene.

• Supervised activities of workers and enforced safety regulations.
• Trained new hires and set up mentoring relationships to drive team performance.
• Worked closely with management to manage staff levels and allocate resources for production plans.
• Maintained team-oriented atmosphere with open communication and quick conflict resolution.
• Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
• Adhered to health and safety regulations with meticulous attention to detail.
• Provided personal care and support to customers.

• Managed stock levels on shop floor for continuous product availability.
• Shelved and merchandised new products in visually appealing, organised displays to engage customers.
• Guided customers to locate products or alternative items.
• Covered extra shifts and maintained flexible schedule to achieve store goals.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Updated product labelling and pricing to reflect discounts and offers.
• Engaged customers to enhance in-store experience and provide outstanding customer service.
• Completed opening and closing duties in line with established schedule.
• Collaborated effectively with team members during busy periods.
• Assisted in inventory counts, maintaining accurate records.

• Maintained updated records, ensuring compliance with regulations.
• Provided 1:1 support, guiding young people in addressing past and present difficulties.
• Supported school-aged children in academic and extracurricular activities.
• Reacted to changing social, emotional and mental health needs for responsive child support.
• Planned and supervised interventions for children with complex needs, addressing issues and proposing solutions.
• Supported child health and safety with periodic training in CPR and basic first aid.
• Established and maintained working relationships with clients based on trust and non-judgement.
• Helped service users to gain ability to function independently in society.
• Created social and educational opportunities to help children build life skills and develop personal interests.
• Assisted service users to obtain and access community resources.
• Enforced policies, legislation and children's home regulations to support quality care.
• Empowered young individuals to advocate for needs, agency and autonomy.
• Exhibited unconditional positive regard to assist children in building self-worth and confidence.

Single parent. Left work due to ill health. Menopause, divorce and bankruptcy.

• Offered long term support to care leavers 14 to 25 year olds.
• Maintained accurate, up-to-date and confidential files in line with reporting standards.
• Advised families on available resources and services, enabling informed decision-making regarding care options.
• Designed individualised care plans that reflected each client's unique needs and preferences.
• Improved service user well-being by providing emotional support and practical advice.
• Ensured child safety by conducting regular home visits and risk assessments.
• Used assessment findings to action necessary care plan adaptations.
• Built positive, productive client relationships for enhanced social support.
• Maintained up-to-date case records for accurate documentation of progress or concerns.
• Safeguarded client information with strict adherence to privacy and data security policies.
• Attended regular training and supervision workshops for improved service user support.
• Maintained confidential case documentation in line with data protection regulations.
• Provided crisis intervention during high-stress situations, ensuring immediate support was delivered.
• Facilitated group therapy sessions, enhancing interpersonal skills amongst participants.
• Reported on case progress, updates and interventions in alignment with regulatory standards.
• Led team meetings in order to foster a collaborative working environment amongst colleagues whilst sharing key updates about ongoing cases.
• Increased client independence with the development of personalised coping strategies.
• Referred to other agencies
• worked closely with other agencies following an agreed family conference plan.

• Carried a discreet complex caseload working with young people aged 14 to 25 of high risk.
• Supervised Personal Advisors within the leaving care system
• Managed a supported housing Project for 16 to 21 year olds.
• Attended regular training and supervision workshops for improved service user support.
• Responded calmly to manage crises and emergency situations.
• Maintained accurate, up-to-date and confidential files in line with reporting standards.
• Maintained confidential case documentation in line with data protection regulations.
• Collaborated with other professionals in health and social care to coordinate holistic support.
• Adhered to safeguarding principles to protect service users from risk.
• Reported on case progress, updates and interventions in alignment with regulatory standards.

• Tup'd over to Blaenau Gwent Leaving Care Team from here. Doing the same job for a different employer.
• Carried a discreet complex caseload working with young people aged 14 to 25 of high risk.
• Supervised Personal Advisors within the leaving care system
• Managed a supported housing Project for 16 to 21 year olds.
• Attended regular training and supervision workshops for improved service user support.
• Responded calmly to manage crises and emergency situations.
• Maintained accurate, up-to-date and confidential files in line with reporting standards.
• Maintained confidential case documentation in line with data protection regulations.
• Collaborated with other professionals in health and social care to coordinate holistic support.
• Adhered to safeguarding principles to protect service users from risk.
• Reported on case progress, updates and interventions in alignment with regulatory standards.

• Carried a discreet complex caseload working with young people aged 14 to 25 of high risk.
• Supervised Personal Advisors within the leaving care system
• Attended regular training and supervision workshops for improved service user support.
• Responded calmly to manage crises and emergency situations.
• Maintained accurate, up-to-date and confidential files in line with reporting standards.
• Maintained confidential case documentation in line with data protection regulations.
• Collaborated with other professionals in health and social care to coordinate holistic support.
• Adhered to safeguarding principles to protect service users from risk.
• Reported on case progress, updates and interventions in alignment with regulatory standards.
• Promoted to Manage a housing Project including supported lodgings within the leaving care scheme June 2004

• Assisted young people in preparing for, accessing and maintaining their supported lodgings, foster placement or own tenancy.
• Attended regular training and supervision workshops for improved service user support.
• Maintained confidential case documentation in line with data protection regulations.
• Built positive, productive client relationships for enhanced social support.
• Kept detailed, accurate records for well-maintained care continuity between support staff.
• Promoted independence and positive wellbeing when working with vulnerable adults and children.
• Responded proactively to changing circumstances for optimised service user care.
• Facilitated access to education and vocational training opportunities to enhance service user outcomes.
• Conducted health and needs assessments to establish appropriate care.
• Maintained accurate records of client interactions, ensuring regulatory compliance.
• Coordinated with external agencies for efficient service delivery.
• Confirmed pathway plans meet care leaver needs to support best possible outcomes.
• Promoted independence amongst young adults by teaching key life skills.
• Attended child protection meetings and contributed to plans as required.

• completed 12 hour shifts with sleep ins caring for and supporting residents aged 16 to 18.
• Maintained updated records, ensuring compliance with regulations.
• Provided 1:1 support, guiding young people in addressing past and present difficulties.
• Supported school-aged children in academic and extracurricular activities.
• Reacted to changing social, emotional and mental health needs for responsive child support.
• Planned and supervised interventions for children with complex needs, addressing issues and proposing solutions.
• Formed trusting relationships with children, working flexibly to adapt to changing and challenging individual needs.
• Supported child health and safety with periodic training in CPR and basic first aid.
• Helped service users to gain ability to function independently in society.
• Maintained up-to-date knowledge of residential childcare policy, practice and legislation to support compliance.
• Enforced policies, legislation and children's home regulations to support quality care.
• Stayed informed of current legal, professional and administrative practices related to residential childcare.
• Educated young individuals in emotional attunement and coping skills to navigate stressful environments and situations.
• Advocated for child rights and needs in professional meetings and panels.

• completed 16 hour shifts with sleep ins in a residential setting for children with complex needs aged 9 to 16.
• Provided 1:1 support, guiding young people in addressing past and present difficulties.
• Supported school-aged children in academic and extracurricular activities.
• Reacted to changing social, emotional and mental health needs for responsive child support.
• Formed trusting relationships with children, working flexibly to adapt to changing and challenging individual needs.
• Maintained up-to-date knowledge of residential childcare policy, practice and legislation to support compliance.
• Created social and educational opportunities to help children build life skills and develop personal interests.
• Assessed clients and documented information for records and analysis.
• Drafted reports detailing progress, challenges and recommended interventions.
• Partnered closely with multi-disciplinary teams.
• Enhanced residents' quality of life by providing emotional and physical support.