Catherine Babu Appattuparambil
Team Leader
Woolwich
Summary
A dynamic postgraduate student in food safety and quality management offering focused leadership to drive sales and profitability in highly competitive food industry. Well organised and self motivated with perseverance and the creativity to achieve both personal and corporate goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Team Leader
British Museum Cafe
London
04.2023 - Current
- Working as a food Allergen champion that gives direct information to the customers to aware of their allergic reactions
- To ensure that the food product and the service that are of the highest standard at all times.Ensuring highlevels of food and health safety are maintained at all times
- Controllingthe stock section
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Created and managed project plans, timelines and budgets.
TeamLeader
German Donar Kebab
11.2021 - 12.2021
- Responsible for operations during specific shifts,playing a hands-on role by keeping an eye on the bigpicture,setting priorities and resolving problems
- Maintaning as a feandsterile work environment and great customer services.Monitoring of hygienic conditions,food preparation and handling
- Compliance with all food safety standards.
- Managed time efficiently in order to complete all tasks within deadlines.
Supervisor
Johnson Marbels
04.2020 - 03.2021
- Analyze customer purchasing habits,returns and complaints to make adjustments to customer care strategy as necessary
- Client care,handlephone,internet and face to face interactions with customers.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Developed and implemented customer service policies to enhance satisfaction.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Msc - Food Safety And Quality Management
University of Greenwich
01.2021 - 04.2022
Bsc.Microbiology -
CMS College of Science And Commerce
Coimbatore, India 01.2017 - 04.2020
Skills
MS Office
Self-Motivated
Organization and Time Management
Teambuilding
Written Communication
Excellent Communication
Multitasking Abilities
Critical Thinking
Timeline
Team Leader
British Museum Cafe
04.2023 - Current
TeamLeader
German Donar Kebab
11.2021 - 12.2021
Msc - Food Safety And Quality Management
University of Greenwich
01.2021 - 04.2022
Supervisor
Johnson Marbels
04.2020 - 03.2021
Bsc.Microbiology -
CMS College of Science And Commerce
01.2017 - 04.2020