Catherine Amadife-Eze
Bromley,Kent
Summary
A hardworking and self-motivated individual who enjoys facing challenges and finding a professional way to deal with them. I have gained valuable and tangible Knowledge in my previous roles and my experiences have improved over time and has taught me to be resilient. I enjoy taking on challenging new role, harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work history
Neighbourhood Safety Officer
London Borough of Croydon
Croydon, Croydon
09.2015 - 08.2023
- Engaged in a variety of enforcement activities to resolve crime and disorder, ASB, nuisance, environmental crime and licensing issues across the Borough of Croydon.
- Team Leader successful fly-tipping task force/time banded waste collection pilot scheme.
- Planned and executed covert surveillance operations tackling environmental crime which reduced fly-tipping in the Borough from 69.9% to 23.2% .
- Enforced legislation under Environmental Protection Act 1990 (EPA)
- Undertook illegal domestic and commercial waste enforcement including Duty of Care visits under EPA 1990.
- Conducted analytical investigation into cases of reported ASB
- Undertook enforcement duties, including, the issuing of Fixed Penalty Notice for offences and Warning Notices.
- Monitored cleanliness standards and reported defects to appropriate services.
- Collaborated with the street scene and charity organisations to address issues of homelessness and street beggars in the Town Canters.
- Conducted initial assessment on illegal travellers encampment.
- Proactively identifying and responding appropriately to resident complaints.
- Worked with the Police Neighbourhood Team and partner agencies to tackle ASB issues and implement diversionary initiatives to tackle hate crime in schools.
- Attended and participated in ward and community meetings.
- Produced accurate and detailed information in my pocket book.
- Collaborated with external authorities to enforce rules and regulations.
Neighbourhood warden
London Borough of Croydon
Croydon, Croydon
02.2014 - 08.2015
- Resolved a wide range of Housing issues and associated ASB.
- Aided the reduction of dog fouling, littering and waste issues through targeted patrol routes.
- Promoted good environmental practice within the local community through surgeries,
- Carried out patrols providing authoritative presence and reassurance to the public.
- Improved the health and well-being of residents in the borough.
- Developed and implemented community engagement through good citizenship award, kerb craft and Warden Olympics,
- Maintained safe, secure environments through careful risk assessments.
- Reported defective issues and graffiti markings, ensuring timely repair and cleaning is carried out.
- Built professional relationships with customers for feelings of safety and trust.
Customer service representative
APCOA
Gatwick Airport, Surrey
07.2012 - 12.2013
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Retail Banking Officer
FCMB Bank
Bayelsa, Nigeria
09.2005 - 04.2011
- Managed Financial transactions of customers.
- Offered customers financial guidance, advise them of suitable products and services.
- Assisted customers with banking needs, opening account and completing loan application.
- Implemented strategic marketing techniques to drive revenues and increase customer base.
- Mitigated risks by upholding stringent bank standards for loans and money handling.
- Displayed energy and enthusiasm in fast-paced environment.
- Developed appropriate resources to meet needs of diverse audiences.
- Increased revenue by upselling and recommending products.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Developed plans and strategies to promote continuous improvement.
Education
Bachelor of Arts - English Language
University Of Abuja
Nigeria 09.1998 - 07.2004
NVQ Level 3 - Education
Stonebridge Associated Collages
United Kingdom 06.2011 - 08.2011
Skills
- Risk Management
- Conflict Resolution
- PACE
- RIPA
- ASB Bigger Picture
- Environmental Crime
- Planning Enforcement and Nuisance
- Fly-tipping and Duty of Care
- Smoke Control
- Health and Safety at work
- First Aid
- Evidence Gathering
- Travellers Assessment
- Time management
Languages
English
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Neighbourhood Safety Officer
London Borough of Croydon
09.2015 - 08.2023
Neighbourhood warden
London Borough of Croydon
02.2014 - 08.2015
Customer service representative
APCOA
07.2012 - 12.2013
NVQ Level 3 - Education
Stonebridge Associated Collages
06.2011 - 08.2011
Retail Banking Officer
FCMB Bank
09.2005 - 04.2011
Bachelor of Arts - English Language
University Of Abuja
09.1998 - 07.2004
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