CATEY ATKINSON
ILKESTON,DERBYSHIRE
Summary
Organised Receptionist with comprehensive experience in managing front desk operations. Efficient in handling phone calls, scheduling appointments, and greeting clients with warm, professional attitude. Proven ability to maintain confidentiality and manage administrative tasks accurately. Brings strong communication skills and positive, customer-focused approach to enhance workplace efficiency.
Overview
27
27
years of professional experience
Work History
Receptionist
Mercedes-Benz
DERBY, DERBYSHIRE
01.2023 - Current
- Handled incoming telephone calls, accurately relaying messages to personnel to facilitate timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Welcomed guests and clients warmly, creating a positive first impression of the organisation.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Provided professional customer service, reinforcing business reputation through consistently positive interactions.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Responded to enquiries from clients, vendors and members of the public.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
Receptionist
JLR
DERBY, DERBYSHIRE
07.2020 - 12.2022
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Picked up additional tasks to aid team success.
RECEPTIONIST CAR SALES
AUDI STOCKPORT
STOCKPORT , GREATER MANCHESTER
10.2018 - 07.2020
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Handled confidential documents with discretion, following data protection guidelines to safeguard information.
Teaching Assistant
CHAUCER JUNIOR
ILKESTON, DERBYSHIRE
09.1999 - 08.2017
- Provided one-to-one support to pupils requiring additional help, enhancing their learning outcomes.
- Assisted pupils with special educational needs, enabling equal access to learning resources and opportunities.
- Established positive relationships with students, leading by example and responding appropriately to classroom needs.
- Facilitated communication between pupils and teachers, bridging gaps in understanding and expectations.
- Offered emotional support and guidance to pupils, fostering resilience and well-being.
- Adapted teaching materials to meet the specific needs of individuals, fostering inclusive education.
- Maintained student safety inside and outside classrooms in line with school safeguarding policies.
- Contributed to the organisation of school events and activities, enriching the school community experience.
Education
FIRST AIDER - FIRST AID
RED CROSS
STOCKPORT01-2024
BTEC - BTEC IN NURSERY NURSING
SOUTH EAST DERBYSHIRE COLLEGE
Ilkeston, DBY01-1997
Timeline
Receptionist
Mercedes-Benz
01.2023 - Current
Receptionist
JLR
07.2020 - 12.2022
RECEPTIONIST CAR SALES
AUDI STOCKPORT
10.2018 - 07.2020
Teaching Assistant
CHAUCER JUNIOR
09.1999 - 08.2017
FIRST AIDER - FIRST AID
RED CROSS
BTEC - BTEC IN NURSERY NURSING
SOUTH EAST DERBYSHIRE COLLEGE