Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Hi, I’m

Caterina Torricella

Flimwell,UNITED KINGDOM
Caterina Torricella

Summary

Successful Transformation Portfolio Manager offering 8+ years’ experience within Delivery and Digital Transformation (Omni – Channel). Demonstrated success aiding companies to optimize and streamline processes and tooling to propel improvements in efficiency, productivity and revenue generation. Remarkable strength in budget & resource management, with excellent data analytics and insight skills. Proven experience within Digital & IT, Network and Service sectors with an impeccable record of achievement in customer delivery whilst building strong commercial relationships in technology-led services. Recognized for stepping into different areas of the business and translate technical details into business strategy with flexible and resourceful approach. Visionary transformation leader with exceptional problem-solving skills.

Overview

13
years of professional experience

Work History

Vodafone UK Business

Omni Channel Lead
10.2023 - Current

Job overview

  • Initiated and led Vodafone Business Digital transformation by leading in-life tooling and processes optimization and reduce CoS by 10% within 6 months.
  • Worked with Vodafone top twenty accounts, (e.g., Centrica, EDF, National Grid, Aviva, Airwave) to develop AI and SSO capabilities for our customers to self-serve and for our employees to increase productivity
  • Gathered and agreed both functional and non-functional requirements and take stakeholders on a journey of change from sales to in-life
  • Developed multi-year strategic transformation roadmap for UCaaS, IVR, tooling and processes consolidation
  • Ran a team of seven people to define the Omni Channel future state across Sale, Order Management and Care
  • Collaborated with architects and service designers to agree on strategic systems by introducing 'telco as a service' framework to allow data layer and easy to use APIs to remove complexity and improve cost efficiency.

Vodafone Business UK

Digital & IT Portfolio Manager
06.2022 - 10.2023

Job overview

  • Accountable for 4 delivery portfolios (~26m), multiple vendors and a team 9 Project/Program Managers for Consumer Home broadband, AOM (Always on Marketing) & Business /Sole traders
  • Always aligned on the company strategy to delivery Customer value
  • Successfully recognized area of improvements across Business and IT
  • Delivered Lean Portfolio structure and methodology for Vodafone providing clear direction on the roadmap, portfolio prioritization, and align this to both budget, resource across the business strategy.
  • Delivered UltraHub within the HBB portfolio, AOM technical go live – as well as all HBB portfolio projects for SOHO (e.g., UltraHub, Sogea and more).
  • Mastered outstanding reporting & data quality skills and lean data driven conversations
  • Led Vodafone Digital & IT transformation by consolidating tools (e.g., Jira & ADO)and Improved squad productivity by 30% in Q3 2022
  • Coached and Mentored 6 employees across the business by improving their mental health, self-esteem, and resiliency

International Airlines Group

IT Infrastructure & Operations – Portfolio Manager
02.2018 - 05.2022

Job overview

  • Managed diverse portfolios ( ~80m) and responsible for overseen the planning, development, and implementation of a wide range of network infrastructure programs
  • Successfully implemented IAG digital transformation (from demand to service management) to define a new operating mode (post Covid) by applying SAFe methodology within the delivery framework and initiated the application rationalization program across OpCo’s which resulted in ~28m cost reduction in 2021.
  • Created three new high-performance squads and improved the overall Epic delivery by 10% in Q1 2019
  • Defined Programs roadmap and understand dependencies between business and IT function across Airlines
  • Improved the front door process to incorporate costs and resources for all the departments as part of scoping phase and capture both Capex and Opex expenditures
  • Delivered multi-million Business case such as British Telecom managed service agreement to revamp T5 infrastructure
  • Delivered ServiceNow Transformation Programme for British Airways, Aer Lingus, IAG Cargo and IAG Loyalty and ensure the delivery of all Business capabilities for all Opco’s.
  • Enable the Omni Channel strategy across the group to improve customers and employees experience as well as costs synergies
  • Set and led the foundation for a digital transformation specifically for Service Management and Service Desk
  • Ran multiple RFP’s and negotiated outdated multimillion contracts with the major suppliers such as Virgin Media, British Telecom Tata Consultancy Services, Coforge & Vodafone.

Daisy Group

Infrastructure Project Portfolio Manager
12.2016 - 02.2018

Job overview

  • Successfully improved Daisy Group overall customer experience by 20% (NPS) delivering UcaaS Initiatives - and improved Service Desk calls handing time (from 10mins to 1.5min each call) and swiftly redirect the customers to the relevant team.
  • Responsible for the Portfolio of UCaaS and Infrastructure projects within the managed accounts.
  • Led a team of three project managers and actively maintained long-lasting relationships with Snr stakeholders and vendors to ensure successful delivery of all the projects within the portfolios.
  • Managed the project demand intake process.
  • Agree multiyear roadmaps, understand scope and risks, ensure the backlog is prioritized and maintained.
  • Led both Agile & Waterfall initiatives for the customers and deliver cloud-based solution across the top five accounts.

Secure Data

Technical Project Manager
08.2016 - 12.2016

Job overview

  • Ran a global project for firewalls upgrade within five regions including Middle East. Led the overall project life cycle for operational transition into Business as Usual (BAU) Support.(Checkpoint F5 - Fortinet & Juniper).

G3 Comms (now Conn3ct)

Project Manager
07.2015 - 08.2016

Job overview

Fortinetovide reports and acting as main point of contact for escalations durisnrmajor incidents.

Burberry

Project Manager
06.2012 - 07.2015

Job overview

  • Deployment of Cisco IPT technology to 30+ stores across Europe. This has involved replacing legacy PBX systems, coordinating staff training, commissioning the new systems into operational support.
  • Led and Complete Sales Force deployment for Burberry UK.
  • Managing global/remote stakeholders and the go-to-market process by following the whole project life cycle.
  • Led ServiceNow program (Change, Incident and Service Request module) to embark a journey of change and reduced the lead time for incidents response.
  • Led and managed Verizon manage service portfolio across the organization. Collaborated with the Global IT Business partners to provide a reliable point of escalation, to ensure minimum disruption to the business.
  • Experienced in project delivery, resources, and budget management.
  • Identified and implemented process improvement initiatives to align with the organization's overall business strategy.
  • Managed the end-to-end approval process, from quote request to stores deployment, consulting with both the finance team and the supplier (Verizon) to ensure on time delivery.

Devere Group
Geneva

Investment Portfolio Manager
03.2012 - 05.2012

Job overview

  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Aruna Seth Ltd
Hackbridge, UNITED KINGDOM

Office Manager
12.2010 - 02.2012

Job overview

  • Provided administrative support to management team including preparing reports and presentations.

Education

Bicocca University Milan
Milan

M.D. from Statistics and Economics
09-2010

Bicocca University Milan
Milan

Ph.D. from International Business
09-2007

ITC Maggiolini
Parabiago

High School Diploma from Economics and Languages
07-2001

University Overview

  • Prince 2 Practitioner
  • ITIL4 Foundation
  • Scaled Agile 6.0

Skills

  • Engagement and Team Building: Strong believer in people being the most important pillar for successful companies A natural Business Engagement Professional who recruits, coaches, mentors and motivates individuals
  • Delivery of Results: A Role model for continuous improvement & performance excellence
  • Influencing and Communication: An agent for change whose drive, influence, and negotiate the best benefits via strong and clear communication
  • Technical Knowledge and Ability: Technically aware and able to engage with internal and external stakeholders to a level of technological understanding
  • Data-driven decision-making: drive data led conversation with Snr stakeholders
  • Cross-functional team leadership: Able to successfully lead different teams across the Business
  • Relationship Building: create strong and trustworthy relationships with both peers and Snr stakeholders/customers

Languages

  • Italian: Mother Tongue
  • English: Fluent
  • French: Intermediate

Timeline

Omni Channel Lead

Vodafone UK Business
10.2023 - Current

Digital & IT Portfolio Manager

Vodafone Business UK
06.2022 - 10.2023

IT Infrastructure & Operations – Portfolio Manager

International Airlines Group
02.2018 - 05.2022

Infrastructure Project Portfolio Manager

Daisy Group
12.2016 - 02.2018

Technical Project Manager

Secure Data
08.2016 - 12.2016

Project Manager

G3 Comms (now Conn3ct)
07.2015 - 08.2016

Project Manager

Burberry
06.2012 - 07.2015

Investment Portfolio Manager

Devere Group
03.2012 - 05.2012

Office Manager

Aruna Seth Ltd
12.2010 - 02.2012

Bicocca University Milan

M.D. from Statistics and Economics

Bicocca University Milan

Ph.D. from International Business

ITC Maggiolini

High School Diploma from Economics and Languages

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Caterina Torricella