Catarina Pita

• Developed strategies to retain tenants, fostering long-term residency and stable rental income.
• Streamlined administrative processes, improving efficiency within the office environment.
• Implemented cost-effective maintenance plans leading to preservation of property value over time.
• Maintained strong relationships with vendors through regular communication, resulting in prompt service delivery.
• Managed tenant move-ins and move-outs efficiently, reducing property vacancy periods.
• Coordinated repair work, minimising disruption to tenants.
• Ensured compliance with housing laws and safety regulations, protecting both landlord and tenant rights.
• Carried out property inspections for maintaining a high standard of cleanliness and repair.
• Organised regular meetings with property owners regarding updates or concerns related to their investments.
• Negotiated lease contracts to secure favourable terms for property owners.
• Tracked expiring leases proactively; initiated renewal conversations ahead of deadlines.
• Increased tenant satisfaction by addressing and resolving complaints promptly.

• Developed and maintained strong relationships with travel agencies, airlines, and hotel chains to facilitate efficient booking processes.
• Managed all aspects of corporate travel arrangements, including flights, hotels, and ground transportation, to meet organisational needs.
• Utilised advanced travel management software (GDS) to track expenses, manage bookings, and generate comprehensive reports.
• Handled travel arrangements for groups, couples, executives and special needs clients.
• Scheduled meeting with customers to determine specifications and preferences and curate travel plans.
• Resolved booking issues and complaints efficiently, minimising inconvenience and maintaining client trust in the agency.
• Advised clients on travel documentation requirements, including visas and passports, for seamless international travel.
• Attended webinars, conferences and other educational programmes to network with industry leaders.
• Handled client queries and concerns with professionalism, offering prompt solutions to maintain high service standards.
• Handled confidential documents with discretion, maintaining privacy and security of sensitive information.

Throughout my time in Selfridges i got promoted 3 times. I went from being a Christmas temp to being offered a permeant contract in 2 weeks , to then being ask to be the shoe designer of golden goose's first London boutique, to then being the supervisor on the boutique as well as being the shoe designer and sales associate and personal shopper.

• Developed and maintained a client database, regularly communicating with clients to foster long-term relationships.
• Addressed and resolved customer complaints with professionalism, turning potentially negative experiences into positive outcomes.
• Managed after-sales service, including processing returns, exchanges, and repairs, ensuring client satisfaction and retention.
• Conducted market research to stay informed about luxury trends, applying insights to improve sales strategies.
• Achieved and exceeded monthly sales targets through effective client engagement and product expertise.
• Designed and rearranged store layouts to maximise foot traffic and product exposure.
• Created personalised shopping experiences for VIP clients, leading to increased loyalty and repeat business.

• Developed innovative shoe designs by researching current fashion trends and customer preferences
• Led the creation of seasonal shoe collections, balancing creativity with commercial viability to meet market demands.
• Negotiated with clients on design concepts and pricing, striking a balance between creativity and budget constraints.
• Utilised social media platforms to showcase unique shoe designs, attracting new clients through engaging content.
• Collaborated with clients to understand their vision, providing expert advice on materials and design feasibility. We select materials, colours, and designs, ensuring bespoke shoes met personal preferences.
• Used profiles and current trend awareness to provide bespoke recommendations to clients.
• Tracked sales to optimise merchandise strategies, achieve targets and drive business growth.
• Created and presented detailed reports on client spending and style preferences, informing future shopping strategies.
• Responded to customer correspondence through social channels, messaging and calls to deal with requests quickly.
• Delivered exceptional customer service, addressing queries and concerns with professionalism and empathy.
• Advised customers on product range, price, delivery, warranties and product use.

• Provided executive support, managing diaries and preparing documents for meetings, enhancing executive productivity.
• Maintained impeccable office organisation to support efficiency, professionalism and performance objectives.
• Managed client communications by answering phones and corresponding through email.
• Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
• Scheduled appointments and maintained master calendar.
• Organised and archived company documents, both physical and digital, ensuring confidentiality and data protection compliance.
• Processed invoices, prepared financial reports, and monitored budget expenditures, contributing to fiscal accuracy.
• Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.