Catarina Pereira Borralho
London
Summary
Accomplished professional with extensive expertise in organisational and time management, complemented by proficiency in the Microsoft Office suite and cloud-based archiving. Skilled in customer service, problem-solving, and decision-making with a strong focus on attention to detail and accuracy. Experienced in office correspondence management, invoicing, billing, and claims administration. Adept at multitasking and prioritising tasks effectively to enhance operational efficiency. Career goals include leveraging skills in logistics management and database administration to drive organisational success.
Overview
18
18
years of professional experience
Work history
Office Administrator
Alivini Ltd
04.2024 - 06.2025
- First point of contact leasing with clients, sales representatives, other whole sales inbound/outbound.
- Taking and processing orders through different software’s and platforms, via email inbox, voice mail.
- Invoice preparation, crediting returns of not compliant goods, missing discounts or accountancy miss matches.
- General Office administration, Electronic and physical filling, scanning, email inbox Microsoft 365, Outlook, Excel.
- Reporting to the office manager and working closely with the Accounts department, office team and delivery drivers.
- Greeting customers when onsite purchasing, whole sales collaborators and visitors in whole food supply.
- Booking courier deliveries, prepare DHL, PPL paperwork.
Customer Service Representative
C. Carnevale Ltd
02.2022 - 04.2024
- Processing orders over the phone and company mailbox, filling, scanning and general administration, order processing clerk, preparation sheets for rounds and assigned drivers, invoicing/crediting.
- Managing client complaints, leasing closely with the accounting department.
- Leasing with the technical department for non-compliance or specific queries, be in contact with the transport office and driver to support the process deliveries.
- Assisting the customer is full of excellent customer service, pricing information and promotions, delivery days in and outside London, order taking, queries and complaints assistant management.
- Processing orders over the phone and company mailbox, filling, scanning and general administration.
- Working actively in the office team, diligence, enthusiasm, and motivation.
- Critical analytic and ability to find solutions in most complicated cases working independently and in team under management supervision.
Customer Service Agent
Blue Handling & ABM Aviation
08.2021 - 02.2022
- Welcoming customer at the front checking desk at the airport.
- Verify destination tickets, validation passports, visas, IDs complying to multiple destinations of National and International destinations.
- Insure carry and hold luggage match the limit consent, ensure clearance of Dangerous Goods transported by passengers avoiding hazards or blockages through security and on board, wight and tag luggage with name and serial number.
- Processing seat changes to accommodate families, ensure infants and children are linked with parents or family members, insure impaired persons are correctly distributed in the dedicated seats and special assistant is prioritized and booked at the airport, on board and on arrival.
- Using software system making upgrades to Business or First Class, ensure meals are correctly booked within food intolerances or religion matters.
- Open gate, setting up desks, make announcements, prepare sheets for Pilots, Crew Managers, ensure passengers board on time, flight is complete, close Gate.
Passenger Service Agent
GH London Ground Handling Services
12.2017 - 08.2021
- Verify passengers’ travel documents, bookings, destinations and connections.
- Verify luggage conformity and ask security questions being part pf Airport procedures for safety.
- Solving customer requests often requiring analysis of situations to decide the best use of resources.
- Escorting passengers to flights, with special attention to VIP, seniors, disable and minor children.
- Running paperwork and insure checking and boarding process flows in prompt and professional manner.
- Make sure all passengers follow the procedures in friendly and professional manner.
Waitress
IL Bianco City Island LTD
07.2017 - 12.2017
- Take orders from patrons for food or drinks.
- Take patrons' food orders on order slips, memorize them into computers for transmission to kitchen staff, prepare drinks, and collect payments.
- Ensure customer satisfaction with the service offered.
Sales Retail Advisor
Bill Size SRL
08.2014 - 07.2015
- Front desk customer assistance with acquisition proposals of mobile phones, mobile lines, Telecom broadband, top-ups, and updates
- Verify and register customer profiles, activate packages.
- Take payments, cash and card, and open/close cashiers.
- After-sales customer support.
Sales Representative Promoter
General Promoter SRL
11.2013 - 07.2014
- Tentative of sell proposals for mobile phones, mobile lines, broadband, top-ups, updates.
- Verify and register customer documents in the system, activate packages.
- Solve and support customers after-sales keeping high customer service at the internal shopping Centre.
Call Centre Customer Care Advisor
Fiat Lancia & Alfa Romeo
01.2007 - 08.2007
- Responsible for handling customer account inquiries, accurately providing information to resolve product/service complaints and guarantee customer satisfaction.
- Contact engineers and garages for procedures updates, contact customers by phone or letter informing company final decisions or reimbursements, inbound/outbound.
- Maintain calms in difficult moments and provides high customer service.
- Addressed customer service inquiries quickly and accurately.
Education
Psychology (BSc Hons) - Psychological
University of Birkbeck
London 10.2023 -
Psychology (BSc Hons) - Psychological
University of London Metropolitan
London 09.2020 - 07.2021
Business Administrator - Foreign Languages Technician and IT
ITPA
Italy 09.2013 - 07.2016
Emergency First Aid at Work (RQF) - Health & Safety Training
HST
London 02.2024 - 02.2024
Food & Safety certificated - Health & Safety Training
HCCP
London 07.2017 - 07.2017
Skills
- Excellent written and verbal communication abilities
- Proficient with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
- Invoicing, Filing, Billing, Claims, and Audio dictation
- Incoming calls, correspondence management
- Problem-solving and decision-making abilities
- Ability to multitask, problem-solving, and decision-making
- Attention to detail and accuracy
- Fluent language skills (English, Italian, Spanish, Portuguese, French)
- Administrative support provision
Custom
- Psychology
- Neuroscience
- Research
- Museums
- Walk
- Socialized
- Sports
- Travel
- Community
- Pubs
- Music and gigs
- Sing
Timeline
Office Administrator
Alivini Ltd
04.2024 - 06.2025
Emergency First Aid at Work (RQF) - Health & Safety Training
HST
02.2024 - 02.2024
Psychology (BSc Hons) - Psychological
University of Birkbeck
10.2023 -
Customer Service Representative
C. Carnevale Ltd
02.2022 - 04.2024
Customer Service Agent
Blue Handling & ABM Aviation
08.2021 - 02.2022
Psychology (BSc Hons) - Psychological
University of London Metropolitan
09.2020 - 07.2021
Passenger Service Agent
GH London Ground Handling Services
12.2017 - 08.2021
Food & Safety certificated - Health & Safety Training
HCCP
07.2017 - 07.2017
Waitress
IL Bianco City Island LTD
07.2017 - 12.2017
Sales Retail Advisor
Bill Size SRL
08.2014 - 07.2015
Sales Representative Promoter
General Promoter SRL
11.2013 - 07.2014
Business Administrator - Foreign Languages Technician and IT
ITPA
09.2013 - 07.2016
Call Centre Customer Care Advisor
Fiat Lancia & Alfa Romeo
01.2007 - 08.2007