Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic
Catarina Pereira Borralho

Catarina Pereira Borralho

London

Summary

Accomplished professional with extensive expertise in organisational and time management, complemented by proficiency in the Microsoft Office suite and cloud-based archiving. Skilled in customer service, problem-solving, and decision-making with a strong focus on attention to detail and accuracy. Experienced in office correspondence management, invoicing, billing, and claims administration. Adept at multitasking and prioritising tasks effectively to enhance operational efficiency. Career goals include leveraging skills in logistics management and database administration to drive organisational success.

Overview

18
18
years of professional experience

Work history

Office Administrator

Alivini Ltd
04.2024 - 06.2025
  • First point of contact leasing with clients, sales representatives, other whole sales inbound/outbound.
  • Taking and processing orders through different software’s and platforms, via email inbox, voice mail.
  • Invoice preparation, crediting returns of not compliant goods, missing discounts or accountancy miss matches.
  • General Office administration, Electronic and physical filling, scanning, email inbox Microsoft 365, Outlook, Excel.
  • Reporting to the office manager and working closely with the Accounts department, office team and delivery drivers.
  • Greeting customers when onsite purchasing, whole sales collaborators and visitors in whole food supply.
  • Booking courier deliveries, prepare DHL, PPL paperwork.

Customer Service Representative

C. Carnevale Ltd
02.2022 - 04.2024
  • Processing orders over the phone and company mailbox, filling, scanning and general administration, order processing clerk, preparation sheets for rounds and assigned drivers, invoicing/crediting.
  • Managing client complaints, leasing closely with the accounting department.
  • Leasing with the technical department for non-compliance or specific queries, be in contact with the transport office and driver to support the process deliveries.
  • Assisting the customer is full of excellent customer service, pricing information and promotions, delivery days in and outside London, order taking, queries and complaints assistant management.
  • Processing orders over the phone and company mailbox, filling, scanning and general administration.
  • Working actively in the office team, diligence, enthusiasm, and motivation.
  • Critical analytic and ability to find solutions in most complicated cases working independently and in team under management supervision.

Customer Service Agent

Blue Handling & ABM Aviation
08.2021 - 02.2022
  • Welcoming customer at the front checking desk at the airport.
  • Verify destination tickets, validation passports, visas, IDs complying to multiple destinations of National and International destinations.
  • Insure carry and hold luggage match the limit consent, ensure clearance of Dangerous Goods transported by passengers avoiding hazards or blockages through security and on board, wight and tag luggage with name and serial number.
  • Processing seat changes to accommodate families, ensure infants and children are linked with parents or family members, insure impaired persons are correctly distributed in the dedicated seats and special assistant is prioritized and booked at the airport, on board and on arrival.
  • Using software system making upgrades to Business or First Class, ensure meals are correctly booked within food intolerances or religion matters.
  • Open gate, setting up desks, make announcements, prepare sheets for Pilots, Crew Managers, ensure passengers board on time, flight is complete, close Gate.

Passenger Service Agent

GH London Ground Handling Services
12.2017 - 08.2021
  • Verify passengers’ travel documents, bookings, destinations and connections.
  • Verify luggage conformity and ask security questions being part pf Airport procedures for safety.
  • Solving customer requests often requiring analysis of situations to decide the best use of resources.
  • Escorting passengers to flights, with special attention to VIP, seniors, disable and minor children.
  • Running paperwork and insure checking and boarding process flows in prompt and professional manner.
  • Make sure all passengers follow the procedures in friendly and professional manner.

Waitress

IL Bianco City Island LTD
07.2017 - 12.2017
  • Take orders from patrons for food or drinks.
  • Take patrons' food orders on order slips, memorize them into computers for transmission to kitchen staff, prepare drinks, and collect payments.
  • Ensure customer satisfaction with the service offered.

Sales Retail Advisor

Bill Size SRL
08.2014 - 07.2015
  • Front desk customer assistance with acquisition proposals of mobile phones, mobile lines, Telecom broadband, top-ups, and updates
  • Verify and register customer profiles, activate packages.
  • Take payments, cash and card, and open/close cashiers.
  • After-sales customer support.

Sales Representative Promoter

General Promoter SRL
11.2013 - 07.2014
  • Tentative of sell proposals for mobile phones, mobile lines, broadband, top-ups, updates.
  • Verify and register customer documents in the system, activate packages.
  • Solve and support customers after-sales keeping high customer service at the internal shopping Centre.

Call Centre Customer Care Advisor

Fiat Lancia & Alfa Romeo
01.2007 - 08.2007
  • Responsible for handling customer account inquiries, accurately providing information to resolve product/service complaints and guarantee customer satisfaction.
  • Contact engineers and garages for procedures updates, contact customers by phone or letter informing company final decisions or reimbursements, inbound/outbound.
  • Maintain calms in difficult moments and provides high customer service.
  • Addressed customer service inquiries quickly and accurately.

Education

Psychology (BSc Hons) - Psychological

University of Birkbeck
London
10.2023 -

Psychology (BSc Hons) - Psychological

University of London Metropolitan
London
09.2020 - 07.2021

Business Administrator - Foreign Languages Technician and IT

ITPA
Italy
09.2013 - 07.2016

Emergency First Aid at Work (RQF) - Health & Safety Training

HST
London
02.2024 - 02.2024

Food & Safety certificated - Health & Safety Training

HCCP
London
07.2017 - 07.2017

Skills

  • Excellent written and verbal communication abilities
  • Proficient with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
  • Invoicing, Filing, Billing, Claims, and Audio dictation
  • Incoming calls, correspondence management
  • Problem-solving and decision-making abilities
  • Ability to multitask, problem-solving, and decision-making
  • Attention to detail and accuracy
  • Fluent language skills (English, Italian, Spanish, Portuguese, French)
  • Administrative support provision

Custom

  • Psychology
  • Neuroscience
  • Research
  • Museums
  • Walk
  • Socialized
  • Sports
  • Travel
  • Community
  • Pubs
  • Music and gigs
  • Sing

Timeline

Office Administrator

Alivini Ltd
04.2024 - 06.2025

Emergency First Aid at Work (RQF) - Health & Safety Training

HST
02.2024 - 02.2024

Psychology (BSc Hons) - Psychological

University of Birkbeck
10.2023 -

Customer Service Representative

C. Carnevale Ltd
02.2022 - 04.2024

Customer Service Agent

Blue Handling & ABM Aviation
08.2021 - 02.2022

Psychology (BSc Hons) - Psychological

University of London Metropolitan
09.2020 - 07.2021

Passenger Service Agent

GH London Ground Handling Services
12.2017 - 08.2021

Food & Safety certificated - Health & Safety Training

HCCP
07.2017 - 07.2017

Waitress

IL Bianco City Island LTD
07.2017 - 12.2017

Sales Retail Advisor

Bill Size SRL
08.2014 - 07.2015

Sales Representative Promoter

General Promoter SRL
11.2013 - 07.2014

Business Administrator - Foreign Languages Technician and IT

ITPA
09.2013 - 07.2016

Call Centre Customer Care Advisor

Fiat Lancia & Alfa Romeo
01.2007 - 08.2007
Catarina Pereira Borralho