Catalina Adriana Ionescu
Bracknell,England
Summary
Detail-orientated professional skilled in making critical decisions, managing deadlines, and evaluating the team. Collaborative team player, dedicated to improving warehouse efficiency through effective training and support. Actively participates in team meetings to resolve issues and streamline processes. Maintains cleanliness and organisation to promote a safe work environment. Efficient warehouse assistant, able to meet deadlines while maintaining order-picking accuracy. A quick learner with extensive knowledge of warehouse operations and adaptable to new environments. With strong organisational skills, a proactive approach, and a talent for teamwork, I excel at maintaining smooth operations and ensuring tasks are completed on time. Eager to contribute to a productive and positive work environment.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Warehouse assistent
Waitrose
Bracknell
04.2020 - Current
- Spearheaded initiatives to enable team members in realising target outcomes.
- Championed prioritisation strategies to enhance goal attainment through dependable work practices.
- Consistently met service time and quality benchmarks to support operational excellence.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Picked and packed customer orders with accuracy, meeting daily productivity targets.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Scanned, sorted and diverted packages to appropriate warehouse departments for ease of access and accurate tracking.
- Cleaned and maintained warehouse in compliance with safety standards.
- Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.
- Loaded and unloaded delivery vehicles, minimising damage to goods and ensuring timely dispatch.
- Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays.
- Maintained cleanliness and organisation in the warehouse to support a safe working environment.
- Tracked and recorded movement of goods using handheld scanners and warehouse management software.
- Accurately followed verbal and written directions.
- Restocked shelves with strict attention to detail, utilising time management and organisation skills to maximise efficiency.
- Collaborated with team members to streamline warehouse operations and increase efficiency.
- Followed strict guidelines for handling hazardous materials, prioritising safety and compliance.
- Participated in meetings with warehouse teams to resolve queries and issues.
- Assisted in the training of new warehouse operatives, sharing knowledge and best practices.
- Provided accurate, timely stock reports to warehouse managers.
- Identified and removed damaged items and coordinated returns processes to recapture lost value.
- Identified and reported equipment malfunctions to maintenance team for prompt repair.
- Analysed warehouse processes and suggested improvements to senior management.
- Meticulously quality checked products before placing onto shelves, verifying correct labelling and pricing and assessing for damages.
- Recognised and reported defective material and equipment to warehouse supervisor.
- Regularly exceeded performance and productivity targets through accurate, efficient picking and packing.
- Assisted in training new staff on warehouse procedures and the use of equipment.
- Participated in team meetings to discuss performance metrics and identify areas for improvement.
- Consistently complied with workplace health and safety measures to minimise operational risk.
- Utilised handheld scanners to track merchandise movement and reduce inventory discrepancies.
- Implemented waste reduction initiatives, contributing to sustainability goals.
- Participated in regular team meetings to discuss performance metrics and set goals.
Warehouse Worker
The Best Connection
Bracknell , Berkshire
05.2019 - 04.2020
- Executed daily warehouse operations with meticulous attention, ensuring adherence to safety protocols.
- Facilitated effective product placement within the warehouse to streamline picking and packing processes.
- Sustained a clean and organised workspace to enhance operational efficiency.
- Operated forklift equipment to transport pallets and heavy stock efficiently.
- Supported colleagues with picking, packing, and processing tasks to bolster warehouse productivity.
- Adhered consistently to health and safety regulations to reduce operational risks.
- Followed verbal and written instructions accurately.
- Selected and utilised appropriate equipment for efficient picking and packing tasks.
- Applied safe manual handling techniques to lift and move heavy items safely.
Administrator/Receptionist
Valdomedica
Neptun, Constanța
05.2015 - 04.2019
- Provided excellent first impression by warmly welcoming guests upon entry.
- Promptly answered external calls, dealing with bookings and customer queries.
- Scheduled bookings, managed budgets and liaised with clients.
- Closely monitored office inventory in storerooms, promptly ordering low-stock supplies when required.
- Handled customer cash and card payments, promptly providing correct change for cash purposes.
- Elevated customer satisfaction ratings by resolving clerical and administration issues quickly and effectively.
- Kept reception area organised and presentable by regularly cleaning and organising.
- Coordinated travel arrangements and itineraries for staff trips, conferences and meetings.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Produced, filed and forwarded high quality reports to appropriate personnel by email or fax.
- Maintained current spreadsheets tracking office work, visitors and key metrics.
- Used Microsoft Office to track information, update records and write correspondence.
- Answered telephone calls to offer information, direct callers and take messages.
- Managed front desk operations, greeting visitors and directing them to appropriate departments for enhanced organisational efficiency.
- Managed company's diary by arranging bookings, assessing availability, taking bookings and sorting cancellations.
- Supported project teams with administrative tasks, helping to meet project deadlines and objectives.
- Prepared detailed reports on reception activities and performance metrics for senior management review.
- Processed incoming and outgoing mail, distributing correspondence and parcels to staff promptly.
- Scheduled appointments, updated calendars, and sent reminder notifications, contributing to smooth office workflow.
- Provided comfortable, helpful and attentive environment to guests in waiting area.
- Monitored the maintenance and cleanliness of the reception area, creating a welcoming environment for visitors.
- Improved access to information by helping to strengthen internal document control practices.
- Implemented a new filing system, increasing efficiency in document handling and retrieval.
- Secured data by following confidentiality procedures.
- Maintained stringent records of external correspondence.
- Handled incoming calls, providing information and redirecting enquiries to relevant staff, maintaining professionalism at all times.
- Communicated ideas clearly across multiple channels to assist staff.
- Proofread and corrected different types of documentation.
- Operated office equipment, including printers and photocopiers, to support daily administrative tasks.
- Maintained a tidy reception area, creating a welcoming environment for visitors and staff alike.
- Managed all incoming and outgoing mail and deliveries, directing items to correct staff members promptly.
- Managed access control, issuing visitor passes and maintaining security protocols for the building.
- Assisted in organising company events, coordinating logistics and communicating details to all participants.
- Oversaw daily cash transactions, ensuring accuracy in billing and financial records.
- Transcribed information from papers or audio recordings to create different types of files.
- Conducted initial screening of job applicants, scheduling interviews and preparing relevant documentation.
- Developed and maintained relationships with suppliers, negotiating contracts that reduced office expenses.
- Coordinated bookings, appointments, and schedules to maximise efficiency and guest satisfaction.
- Managed inventory of office supplies and promotional materials, keeping track of stock levels and reordering as necessary.
- Processed large amounts of data and independently resolved discrepancies.
- Supported business group with company-wide announcements through transcription and distributing correspondence.
- Monitored office supplies, placing orders before depletion to avoid any disruption in operations.
- Organised fair access to office facilities, resources and supplies.
- Responded to incoming requests for information or forwarded to appropriate individual.
- Scanned new documentation into system and classified data using standard codes.
- Received and sorted daily mail, delivering to appropriate departments as specified on parcels.
- Compiled data, produced visualisation charts and prepared reports on behalf of staff.
- Compiled and prepared reports, presentations, and correspondence, supporting team communication and decision-making.
- Arranged travel for staff focussing on securing best deals on flights and accommodations.
- Facilitated internal communication by distributing memos and announcements, keeping staff informed of important updates.
- Managed customer, supplier and stakeholder correspondence by email, letter and phone.
- Coordinated travel arrangements for management, including booking flights and accommodations, ensuring seamless business trips.
- Collaborated with the marketing department to promote special offers and events, driving increased revenue.
- Prepared routine business correspondence for office staff.
- Kept reception clean and presentable by instructing staff to clean floors, organise seating areas, arrange flowers and dust.
- Provided basic IT support, troubleshooting common issues and liaising with IT department for more complex problems.
- Tracked expenses and processed invoices, contributing to accurate budget management.
- Maintained communal areas and meeting rooms, keeping areas prepared for scheduled and unexpected events.
- Initiated a staff reward and recognition program, leading to increased motivation and job satisfaction.
- Sorted physical and digital information and sent to correct locations or personnel.
- Managed reception area and team, providing exceptional customer service and maintaining high standards of professionalism.
- Handled guest complaints with empathy and discretion, resolving issues to ensure repeat business.
- Took phone calls and responded to business general emails, managing matters including bookings, general enquiries and complaints.
- Kept front desk supplies sufficient through regular stock counts, ordering low stocks when necessary.
- Managed staff training and onboarding, training in tasks such as customer service techniques and reception best practices.
- Provided friendly, attentive and professional environments by going the extra mile to assist visitor needs.
- Coordinated staff schedules, arranging based on busy reception periods and contracted hours.
- Reviewed and updated reception policies and procedures, ensuring compliance with current regulations.
- Facilitated communication between departments to ensure smooth operation and guest satisfaction.
- Analysed customer feedback to identify areas for improvement, leading to a 10% increase in customer satisfaction scores.
- Handled photocopying documents, updating files and faxing communications for staff.
- Organised staff rosters, considering peak times and staff availability, to maintain optimal service levels.
Receptionist
S.C Marea Neagră SA
Mangalia, Constanța
05.2012 - 10.2014
- Assisted customers and staff to ensure seamless company operations.
- Greeted guests and clients warmly to foster a positive environment.
- Provided courteous professional service to promote a favourable business image.
- Managed incoming calls effectively using a multi-line telephone system.
- Completed clerical tasks such as copying, faxing, and file management.
- Delivered exceptional hospitality during client visits to enhance customer satisfaction.
- Entered client data into online systems to support company functions.
- Sorted and distributed correspondence to maintain team communication.
- Kept reception area clean and welcoming for visitors.
- Organised invoices and customer records for easy access.
- Processed credit card orders and reconciled receipts for month-end closing.
- Handled telephone calls, taking messages and ensuring timely communication.
- Updated databases and managed digital files in line with data security.
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Maintained clean and orderly reception area to impress and welcome visitors.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Greeted arriving guests and personally escorted to offices or meeting spaces.
- Facilitated smooth check-in and check-out for guests, maintaining high levels of customer satisfaction.
- Handled confidential documents with discretion, following data protection guidelines to safeguard information.
- Used Microsoft Office to track information, update records and write correspondence.
- Compiled daily reports on reception activities, highlighting key occurrences and visitor numbers for management review.
- Trained new reception staff, sharing best practices and company policies to maintain service standards.
- Captured and processed client information, entering data into online systems for wider company use.
- Directed clerical tasks, including copying, faxing and file management.
- Kept office inventory levels optimised with timely restocks and accurate purchase order management.
- Maintained current spreadsheets tracking office work, visitors and key metrics.
- Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
- Received and dispersed incoming mail and correspondence, shipping outgoing items daily.
- Organised courier services for urgent document delivery, ensuring secure and timely dispatch and receipt.
- Delivered comprehensive induction tours for new employees, familiarising them with office facilities and procedures.
Education
Bachelor of Science - Hospitality International Management
University of Derby
Derby01-2027
Certificate of Higher Education - Biology
London College
London, ENG01-2024
Certificate of Higher Education - Științe economice
Universitatea economica
București , Ilfov01-2010
Skills
Organizational skills
- Effective communication
- Creative problem-solving
- Adaptability under pressure
- Customer-focused approach
- Time management
- Process improvement
- Training support
- Waste reduction strategies
- Team collaboration
- Loading and unloading operations
- Basic computer literacy
- Stock labeling
- Warehouse procedures knowledge
- Fast learner
- Written and verbal communication skills
- Quality assurance standards
- Safety awareness practices
- Clear communication techniques
- Barcode scanning proficiency
- Logistics knowledge
- Product scanning expertise
- Task prioritization skills
- Risk assessment capabilities
- Target-oriented mindset
- Warehouse workflow understanding
- Health and safety compliance
Languages
Romanian
First Language
English
Upper Intermediate
B2
Italian
Elementary
A2
French
Elementary
A2
Spanish
Beginner
A1
Certification
- First Aid certified
Hobbies and interests
- Reading
- Tennis
- Backgammon
- Brain games
- Cooking and preparing desserts
- Trips and hiking
- Music and dancing
Timeline
Warehouse assistent
Waitrose
04.2020 - Current
Warehouse Worker
The Best Connection
05.2019 - 04.2020
Administrator/Receptionist
Valdomedica
05.2015 - 04.2019
Receptionist
S.C Marea Neagră SA
05.2012 - 10.2014
Certificate of Higher Education - Științe economice
Universitatea economica
Bachelor of Science - Hospitality International Management
University of Derby
Certificate of Higher Education - Biology
London College