Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Custom
Timeline
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Catalina Mosquera Alvarez

Catalina Mosquera Alvarez

London,UK

Summary

Motivated and reliable team member with nearly 3 years of experience in fast-paced customer service roles in the UK. Background in tourism and hospitality, with previous experience working in airports. Committed to providing excellent service, maintaining cleanliness and organization, and working well under pressure. Seeking a new opportunity at Stansted Airport where I can contribute my skills and grow professionally.

Overview

11
11
years of professional experience

Work History

Crew Member

McDonald's
London
01.2021 - 05.2025
  • Delivered fast and friendly service to customers in a high-pressure environment.
  • Maintained cleanliness and followed strict hygiene and food safety procedures.
  • Supported new staff through training and guidance.
  • Worked flexible shifts including weekends and holidays.

Tourism & Customer Support Assistant

CIC
Bogotá, Colombia
01.2014 - 01.2019
  • Assisted customers with flight bookings, hotel reservations, and travel packages.
  • Provided support in airport environments and handled tourism inquiries.
  • Ensured smooth travel experiences for domestic and international clients.
  • Managed documentation and customer records with attention to detail.

Education

Technical Studies - Tourism

SENA

Skills

  • Customer Service
  • Teamwork and Communication
  • Basic English
  • Cleaning & Hygiene
  • Cash Handling
  • Flexibility and Reliability

Languages

Spanish
English

Personal Information

Nationality: Colombian

Custom

Available upon request.

Timeline

Crew Member

McDonald's
01.2021 - 05.2025

Tourism & Customer Support Assistant

CIC
01.2014 - 01.2019

Technical Studies - Tourism

SENA

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Catalina Mosquera Alvarez