Catalina Grosu
Croydon,United Kingdom
Summary
Dedicated individual with expertise in classroom support, behaviour management, and child development, complemented by a strong understanding of safeguarding practices. Skilled in planning engaging activities, fostering creativity, and maintaining organisation and time management to ensure effective learning environments. Demonstrates exceptional attention to detail and excels in customer relations and communication, contributing to positive interactions and outcomes. Committed to leveraging these skills to support growth and development.
Overview
6
6
years of professional experience
Work history
Front Desk Assistant
LGH Hotels Management
London Croydon Aerodrome Hotel
11.2024 - 01.2026
- Manage booking systems, coordinate room schedules and address enquiries
- Developed excellent customer service and communication skills under pressure
- Maintained security awareness and handled complaints calmly and professionally
- Managed reservations and bookings through hotel management software to maintain accuracy.
- Balanced multiple tasks in fast-paced environment whilst maintaining high service standards.
- Identified potential issues, prevented major malfunctions.
- Met deadlines by prioritising tasks effectively.
Student Representative
London Metropolitan University
London
09.2022 - 01.2025
- Acted as liaison between students and faculty on issues related to welfare and facilities
- Participated in academic meetings and contributed to improving policies
- Resolved peer conflicts and promoted supportive learning environment
Babysitter (Self-employed)
SELF EMPLOYEMENT
London
12.2019 - 11.2024
- Cared for children aged 6 months to 11 years, ensuring safety and emotional support
- Organised fun, age-appropriate learning and play activities
- Assisted with homework, hygiene routines, meals, and bedtime
- Communicated effectively with parents and built trusted relationships
- Developed creative and educational activities tailored to individual children's interests and needs.
Beauty Advisor
The Body Shop
Croydon, Surrey
09.2022 - 03.2024
- Delivered excellent customer service, assisting clients in selecting suitable products
- Processed sales and managed inventory
- Developed strong interpersonal and organisational skills
Teaching Assistant (Placement)
St Joseph's Catholic Primary School
London
01.2024 - 02.2024
- Supported small group and 1:1 learning across core subjects
- Prepared engaging classroom resources
- Promoted positive behaviour and encouraged student participation
- Assisted teachers in delivering engaging lessons and fostering a positive learning environment.
- Maintained a safe and orderly classroom environment conducive to learning and development.
- Facilitated small group sessions to reinforce key concepts and improve student understanding.
Unqualified Nursery Practitioner
Brightsparks Day Nursery
London
02.2022 - 09.2022
- Supervised children and supported daily routines in line with EYFS
- Delivered planned activities that supported learning and development
- Maintained a clean, welcoming environment and supported positive child behaviour
- Worked collaboratively with staff and parents to meet individual child needs
Education
BSc (Hons) - Education
London Metropolitan University
London 09.2022 - 07.2025
NVQ Level 2 - Education
North Herts College
UNITED KINGDOM 01.2025 -
Skills
- Classroom support and behaviour management
- Child development and safeguarding awareness
- Engaging activities and creative planning
- Organisation and time management
- Customer relations and communication skills
- Attention to details
LANGUAGES
Romanian
Native
English
Proficient (C2)
French
Elementary
ADDITIONAL INFORMATION
- Proficient in Microsoft Word, PowerPoint, Excel
- Enhanced DBS
- Driving Licence
Timeline
NVQ Level 2 - Education
North Herts College
01.2025 -
Front Desk Assistant
LGH Hotels Management
11.2024 - 01.2026
Teaching Assistant (Placement)
St Joseph's Catholic Primary School
01.2024 - 02.2024
BSc (Hons) - Education
London Metropolitan University
09.2022 - 07.2025
Student Representative
London Metropolitan University
09.2022 - 01.2025
Beauty Advisor
The Body Shop
09.2022 - 03.2024
Unqualified Nursery Practitioner
Brightsparks Day Nursery
02.2022 - 09.2022
Babysitter (Self-employed)
SELF EMPLOYEMENT
12.2019 - 11.2024