Cat Zucker

• Managed day-to-day FOH operations to drive quality, standards, and meet customers.
• Communicate with Management and fellow team members to ensure a quick and positive service to the customers.
• Assist new staff members during their first shifts at the venue.
• Front Doors
• - Meet customers during their entry into the venue and scan the tickets.
• - Help customers in need to find their way around the venue and where to head.
• - Assist customers that have issues with tickets.
• Cloakroom
• - Greet customers at their arrival and take the clothing, bags and other goods into the cloakroom to keep them safe during the show.
• - Operate the till and the ticket system.
• - Give customers their ticket and put the goods in order to find them quickly and efficiently at the time of pick up.
• Bar
• - Prepare de Bar for service and assist the Supervisor with stock take.
• - Serve customers drink and snack orders. ( Reaching up to around 30 customers an hour on busy nights.)
• - Handle customer complaints.
• - Check ID's to prevent underaged drinking.
• - Assist the Supervisor at the end of the shift to count stock.
• - Clean the bars at the end of the shift.
• - Operate the till system. (SQUARE)
• Auditorium
• - Ensure the auditorium is in good condition and everything is prepared and in order for the event.
• - Check tickets at the doors to direct customers to their seats.
• - Show customers to their seats.
• - Assist customers with any issues and help they need.
• - Communicate with the team through a radio.
• - Assist Access needs in the auditorium.
• - Monitor the auditorium with rules depending on the event.
• - Check for any health and safety issues around the venue.

• Reviewed sales and gross profit report to assess company efficiency.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Created employee schedules to align coverage with forecasted demands.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored team members to enhance professional development and accountability in workplace.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Monitored security to protect employees, customers and property.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules and monitored performance.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

2019

Waitress and Cashier at Shake Shack

- Dealt with Guests coming into the Restaurant and helped with any needs.

- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

- Remained calm and poised when dealing with difficult customers or during busy shifts.

- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

- Used cash registers and credit card machines to cash out customers.

- Maintained customer satisfaction by clarifying questions about orders and specialty items.

- Kept server areas clean and stocked to increase efficiency while working tables.

- Provided recommendations on menu items and upsold food and drinks to increase sales.

- Informed customers about daily and seasonal specials.

- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.

2020

Supervisor

- Coordinated kitchen activities with front-of-house staff for seamless and service.

- Scheduled and rotated staff for adequate coverage and fair distribution of workload.

- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.

- Directed activities of team of skilled kitchen workers preparing and serving meals.

- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

- Monitored food preparation, production, and plating for quality control.

- Controlled food costs and managed inventory.

- Monitored food inventory and supplies to prevent waste.

- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.

2020

Manager

- Scheduled work hours for employees to achieve adequate manpower coverage.

- Filed incident reports and handled inappropriate behavior to document problems and disturbances.

- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.

- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.

- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.

- Hired and trained new employees, demonstrating best methods for serving clients and guests.

- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

- Motivated, trained, and disciplined employees to maximize performance.

- Managed team schedule with eye for coverage needs and individual strengths.

- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.

- Analyzed customer feedback data to identify areas of improvement and develop solutions.

- Managed budget implementations, employee evaluations, and contract details.

- Collaborated with other departments to establish productive and timely completion of projects.

- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

- Assisted in recruiting, hiring and training of team members.

- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

- Scheduled employees for shifts, taking into account customer traffic and employee strengths.

- Did the stock count once a month to monitor stock take and merchandise in and outgoings compared to sales.