Cassie Valentine
Deal,United Kingdom
Summary
Organised and adaptable individual with over 10 years’ experience in administrative and public-facing roles within local government and education. Skilled in managing confidential information with discretion, drafting correspondence, maintaining accurate records, and supporting colleagues effectively. Proficient in Microsoft 365 and Google applications, with a proven ability to prioritise tasks and manage multiple responsibilities in fast-paced environments. Now seeking to build a career in law, applying my administrative and organisational skills to a Legal Secretary role to support the smooth progression of legal transactions and the efficient running of a busy legal team.
Overview
16
16
years of professional experience
Work history
Teaching Assistant
Warden House Primary School
Deal
2021.09 - 2026.03
- Provide administrative and organisational support to teaching staff, preparing resources, and maintaining accurate pupil records.
- Communicate effectively with parents, staff, and external agencies, ensuring professionalism and discretion.
- Manage confidential information in line with safeguarding policies and GDPR.
- Deliver clear written and verbal communication, tailored to different audiences.
- Developed strong time management and prioritisation skills while supporting multiple classes.
Customer Services Advisor
Civica/ Dover District Council
2013.05 - 2021.09
- Acted as first point of contact for public enquiries via email, phone, and face-to-face channels, providing accurate advice.
- Drafted and typed correspondence, forms, and public communications.
- Managed and updated client records and case files in compliance with GDPR.
- Liaised with internal departments and external agencies to resolve queries efficiently.
- Supported local elections, handling confidential information discreetly.
- Demonstrated adaptability by supporting the public and 3 East Kent councils remotely during the COVID-19 pandemic.
Customer Advisor
Leon Jaeggi & Sons Ltd
2010.07 - 2013.05
- Processed orders, invoices, and correspondence accurately using Sage 50 and Excel.
- Liaised with couriers and managed delivery documentation.
- Provided administrative support including filing, reception duties, and record keeping.
- Assisted with logistics and preparation for new store openings.
Education
Level 3 Diploma - Supporting Teaching & Learning
East Kent College
BSc (Hons) - Applied Criminology and Forensic Investigation
Canterbury Christchurch University
A-Levels - Law, Psychology, Drama and Theatre Studies
Canterbury College
GCSEs - (A–C) including English Language, English Literature, Maths, Statistics, and Science
Castle Community School
Skills
- Strong organisational and time management abilities
- Experienced in handling confidential, and sensitive information
- Proficient in Microsoft 365 and Google applications
- Excellent written, verbal, and digital communication skills
- Accurate typing and document preparation
- Ability to manage multiple priorities, and work under pressure
- Professional, customer-focused approach
- Ability to work under pressure
- Attention to detail
- Team collaboration
Timeline
Teaching Assistant
Warden House Primary School
2021.09 - 2026.03
Customer Services Advisor
Civica/ Dover District Council
2013.05 - 2021.09
Customer Advisor
Leon Jaeggi & Sons Ltd
2010.07 - 2013.05
A-Levels - Law, Psychology, Drama and Theatre Studies
Canterbury College
GCSEs - (A–C) including English Language, English Literature, Maths, Statistics, and Science
Castle Community School
Level 3 Diploma - Supporting Teaching & Learning
East Kent College
BSc (Hons) - Applied Criminology and Forensic Investigation
Canterbury Christchurch University