Cassie Traube
Horsham st faiths,Norfolk
Summary
Dynamic sales and customer service professional with extensive experience in handling inbound and outbound communications. Strong ability to foster customer relationships and enhance satisfaction. Eager to embrace new challenges and further develop skills.
Overview
5
5
years of post-secondary education
Work history
Telesales representative
Su-Bridge Pet Supplies
Watton, Norfolk
- Managed a high volume of inbound and outbound calls
- Utilised active listening to identify customer needs and provide solutions where necessary.
- Collaborated with team members to optimise sales and enhance customer satisfaction.
- Delivered exceptional customer service by promptly addressing inquiries and concerns.
Customer support administrator
Aviva
Norwich, Norfolk
- Maintained high level of professionalism whilst dealing with difficult situations.
- Facilitated smooth communication between different departments to ensure efficient operations.
- Prepared detailed reports on customer feedback for management review.
- Handled customer complaints, ensured resolution within specified timeframes.
- Increased customer satisfaction by responding promptly to queries.
- Provided out-of-hours support when necessary, increased customer trust and loyalty.
Retail Assistant
New Look
Norwich, Norfolk
- Completed Level 2 Retail Apprenticeship
- Boosted sales through suggestive selling techniques.
- Managed inventory for streamlined store operations.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Delivered excellent customer service by answering queries and providing product information.
- Ensured visual merchandising standards with regular display updates.
- Assisted in stock replenishment to maintain store appearance.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Handling cash and card payments
Sales Assistant
Sunglass Hut
Norwich, Norfolk
- Utilised excellent communication skills to provide detailed product information.
- Collaborated effectively with team members to meet sales targets.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Conducted daily inventory checks to manage stock levels accurately.
- Handling cash and card transactions
Education
NVQ Level 2 - Retail & Customer Service
Apprenticeship
Norwich, NorfolkGCSEs - High School Education
Hellesdon High School
Norwich, Norfolk 09.2016 - 05.2021
Skills
- Communication skills
- Upselling
- Customer focus
- Calm under pressure
- Teamwork
- Adaptability
Affiliations
- Music
- Film
- Sport
References
References available upon request.
Timeline
GCSEs - High School Education
Hellesdon High School
09.2016 - 05.2021
Telesales representative
Su-Bridge Pet Supplies
Customer support administrator
Aviva
Retail Assistant
New Look
Sales Assistant
Sunglass Hut
NVQ Level 2 - Retail & Customer Service
Apprenticeship
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