Cassie Gunning
Chester,UK
Summary
Dynamic and self-motivated professional with a strong background in retail sales and customer service. Demonstrates expertise in cash handling, inventory management, and Microsoft Office applications. Proven ability to coordinate promotions, arrange staff rotas, and ensure compliance with health and safety regulations. Skilled in relationship management and understanding profit and loss, with a focus on enhancing organisational efficiency. Committed to leveraging skills in training and development to drive team success and achieve business objectives.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Store Manager
WHSmith
Chester, UK
10.2022 - 01.2025
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Maintained an organised stock room for easy accessibility of goods.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Implemented promotional displays to increase product visibility and sales.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Assisted customers in locating products around the shop floor promptly.
Team Leader
WHSmith
Chester, UK
09.2017 - 10.2022
- Fostered a high-performing environment to drive productivity and quality.
- Streamlined workflow for a more efficient process.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Managed daily operations to increase productivity.
- Assisted in the recruitment process for hiring quality staff members.
- Balanced daily cash registers, ensuring financial accuracy.
Barista
Rubens Coffee
Chester, UK
11.2016 - 05.2017
- Maintained updated knowledge of all menu items, specials and vegetarian selections for sales..
- Maintained cleanliness of the café area whilst preparing orders.
- Upsold products when appropriate for bigger sales.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Managed high volume orders during peak hours maintaining quality of service.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
Customer Service Assistant
Primark
Chester
11.2015 - 03.2017
- Operated a cash register for cash and credit card transactions as accurately as possible.
- Handled all customer relation issues in a gracious manner and in accordance with company policies in person and over the telephone.
- Used time efficiently when not serving customers, including folding clothes and cleaning the shop floor and changing rooms.
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Education
A-Level or equivalent - Information Technology
Coleg Cambria
09.2013 - 08.2016
GCSE or equivalent - English Literature
Saint Davids High School
01.2008 - 01.2013
Skills
- Retail Sales
- Microsoft Office
- Cash Handling
- Inventory
- Organizational Skills
- Customer Service
- Training
- Promotions coordination
- Staff rota arrangement
- Health and Safety regulations
- Profit and loss understanding
- Relationship Management
- Self motivated
Certification
- Responsible Service of Alcohol, Present
- Food Safety and Hygiene, Level 2
Personal Information
Willing To Relocate: Anywhere
Timeline
Store Manager
WHSmith
10.2022 - 01.2025
Team Leader
WHSmith
09.2017 - 10.2022
Barista
Rubens Coffee
11.2016 - 05.2017
Customer Service Assistant
Primark
11.2015 - 03.2017
A-Level or equivalent - Information Technology
Coleg Cambria
09.2013 - 08.2016
GCSE or equivalent - English Literature
Saint Davids High School
01.2008 - 01.2013
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