Cassie Brotherton

I managed safety protocols and enhanced waterfront experiences for all visitors.Specialised in various water activities such as banana boating, canoeing, swimming lessons, sailing, and diving instruction.
Maintained first aid qualifications alongside obtaining a boating licence for added safety measures whilst also conducting training sessions for new lifeguards to promote operational excellence and supervising 13 girls as cabin counsellor, prioritising their health and behaviour.

In this Job i delivered exceptional customer service by processing orders and ensuring satisfaction during dining experiences.

Prepared and served an array of hot and cold beverages while maintaining a clean work area, where i also acquired skills in barista art to enhance beverage quality. Also assisted in training new staff on proper service techniques and menu knowledge.

Demonstrated ability to work autonomously behind the bar, delivering individualized beverage orders while upholding high standards of cleanliness. Expertise in mixology and pouring draft beer.

Assisted with client interactions, payments, and maintained cleanliness by performing simple tasks such as washing hair, sweeping up, and making beverages. Provided exceptional customer service by engaging in conversations and ensuring overall client satisfaction.

Dealt with inebriated patrons while maintaining composure and displaying a positive attitude. Served an assortment of cocktails and beverages while ensuring cleanliness and efficiency. Responsibly managed glass collection throughout shifts.

Demonstrated exceptional multitasking skills by serving customers, taking online orders, preparing food for pickup, and maintaining clean eating area and back-of-the-kitchen and ensured proper documentation of financial records in bookkeeping

Prepared various food items including appetizers, desserts, and side dishes while occasionally assisting with customer orders at the front of the house. I also managed kitchen cleanliness, consistently providing available cutlery and plates for efficient service.