Cassidy Smith
London,New Zealand
Summary
Customer-focused professional with extensive experience across property lettings, aviation, and hospitality. Known for exceptional communication, calm problem‑solving, and delivering high‑quality service in fast‑paced, high‑pressure environments. Adaptable, proactive, and confident working with diverse clients and teams. Seeking opportunities where strong service, organisation, and people skills are valued.
Committed to upholding a strong work ethic and eager to embrace new challenges that foster professional growth.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Senior Lettings Coordinator
Savills
London
2023.05 - 2026.05
- Managed high volumes of enquiries via phone, email, and in person, ensuring prompt, accurate responses and a consistently high standard of service.
- Oversaw day‑to‑day office operations, supporting negotiators and ensuring all lettings processes ran smoothly and efficiently.
- Ensured full compliance with lettings legislation and internal procedures, maintaining accurate records and documentation.
- Coordinated property marketing, preparing listings, arranging photography, and ensuring properties were presented to market quickly and effectively.
- Greeted and assisted walk‑in clients, providing a professional first point of contact and managing their needs confidently.
- Scheduled and coordinated appointments, viewings, and property access, supporting both clients and the wider team.
- Assisted with viewings when required, representing the brand professionally and supporting applicants through the process.
Cabin Crew
Air New Zealand
Auckland
2015.10 - 2023.04
- Providing outstanding customer service for upwards of 400 passengers per day
- Liaising with multiple different areas of the business
- Managing customers needs and complaints
- Working efficiently in a high-pressure environment
- Following strict health and safety guidelines
Waitress
Speights Ale House
Christchurch
2014.02 - 2015.09
- Handling enquiries from customers
- Providing excellent customer service to 100+ customers per day
- Managing specific areas of the restaurant and delegating tasks when required
Education
NCEA level 3 -
Buller High School
Westport 2013.02 - 2013.11
Skills
- 10 years experience providing polite, friendly customer service in various situations; attentive to customers requirements
- Experienced at working in fast paced, busy environments
- Confident, professional and enjoy new challenges
- Diligent and proactive - use initiative to remain occupied; complete tasks which need to be attended to
- Eye for detail; read information, pose queries and listen to responses given
- Customer focused; develop excellent product knowledge to inform customers
- Very good time management skills; prioritizing and completing responsibilities appropriately before commencing new ones
- Work well in team environments; voluntarily assisting others when necessary
- Very good work ethic
Certification
- St John, New Zealand — First Aid, 2022
- Porse, New Zealand — Certificate in Early Childhood Level 3, 2014
- St John, New Zealand — Early Childhood First Aid, 2014
References
References available upon request.
Timeline
Senior Lettings Coordinator
Savills
2023.05 - 2026.05
Cabin Crew
Air New Zealand
2015.10 - 2023.04
Waitress
Speights Ale House
2014.02 - 2015.09
NCEA level 3 -
Buller High School
2013.02 - 2013.11