Cassey Carter
Southend-on-Sea,SOS
Summary
Skilled in critical thinking and effective communication, adept at resolving complex issues and improving service standards. Demonstrates exceptional dependability and problem-solving abilities in demanding environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Foh/BOH Team Member
Nandos Restaurant
05.2023 - Current
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol purchase.
- Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
- Recommended complementary and discounted items to customers to increase sales.
- Served as liaison between BOH team members and management regarding operational needs or concerns.
- Ensured timely completion of daily prep lists, supporting smooth shift transitions and minimizing downtime.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Streamlined dishwashing process by implementing efficient cleaning techniques, reducing water usage without compromising cleanliness.
- Upheld restaurant''s reputation for high-quality meals, consistently executing recipes according to established guidelines.
- Improved BOH team efficiency by streamlining food preparation processes and minimizing waste.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced wait times for customers by efficiently managing multiple tasks during peak hours.
- Improved workflow efficiency by organizing storage areas for easy access to supplies and equipment.
- Maintained and sanitized service stations, prep areas, and countertops.
- Maintained and tracked food, cooler, and freezer temperatures.
- Loaded dishes, glasses and tableware into dishwashing machines.
Dog Daycare Assistant
Little Paws Daycare Natalie Hopewood
11.2021 - 06.2023
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Noted unusual behavior in logs and contacted owners immediately regarding health-related issues.
- Coordinated care for multiple animals at different locations and resolved scheduling or service issues.
- Monitored animals during group play sessions for signs of aggressive or fearful behavior.
- Maintained clean and orderly play yards, kennels and cages.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Helped pet owners improve care of animals by advising on individual animal needs.
- Administered treatments to sick or injured animals and consulted veterinarians to handle more complex concerns.
- Observed animals and conducted examinations to identify signs of injury, illness or disease.
- Implemented creative enrichment activities to promote mental stimulation for dogs throughout the day.
- Prepared nutritious meals for each dog according to their specific dietary needs.
- Increased customer satisfaction with thorough communication regarding their pets'' experiences at daycare.
- Encouraged positive behaviors among dogs through reward-based training methods during playtime sessions.
- Provided timely feedback on each dog''s progress to owners during pick-up or drop-off times.
- Contributed to a positive work environment by collaborating with team members on daily tasks and responsibilities.
- Supported overall business success by promoting services via social media channels and community events when applicable.
- Assisted in training new staff members on facility protocols and best practices for quality pet care.
- Efficiently handled unexpected situations such as separating aggressive dogs or administering first aid when necessary.
- Communicated professionally with pet owners via phone, email, and text.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Education
No Degree - Animal Care
South Essex College
Southend-on-Sea, United Kingdom06.2022
No Degree - Hospitality And Catering
Barking And Dagenham College
Romford, United Kingdom09.2020
Skills
- Able to have difficult conversations with clients calmly and effectively
- Dog Training Techniques
- Dog Behavior Knowledge
- Adaptable and Flexible
- Meal Preparation
- Customer Service
- Problem-solving abilities
- Time Management
- Honest and Dependable
- Multitasking
- Organizational Skills
- Attention to Detail
- Decision-Making
- Active Listening
- Experienced and calm in high stress situations
- Able to communicate effectively with teammates
- Experienced in physically and mentally demanding roles
- Clean Background Check
- Punctual and Reliable
- Flexible Schedule
- Verbal and Written Communication
- Problem solving
- Work Prioritization
- Safe Food Handling
- Service prioritization
- Accurate money handling
- Hospitality service expertise
- Greeting guests
- Payment Processing
- Handling Complaints
- Beverage Preparation
- Menu Memorization
- Tableside Service
- Food Running
- Food presentation
- Team Player
- Garnishing Techniques
- Portion Control
- Temperature Monitoring
- Kitchen Organization
- Food Preparation
- Heavy Lifting
Timeline
Foh/BOH Team Member
Nandos Restaurant
05.2023 - Current
Dog Daycare Assistant
Little Paws Daycare Natalie Hopewood
11.2021 - 06.2023
No Degree - Animal Care
South Essex College
No Degree - Hospitality And Catering
Barking And Dagenham College
Similar Profiles
Azura HollwayAzura Hollway
Crew Member at Nandos Food OutletCrew Member at Nandos Food Outlet
Xavier GattXavier Gatt
Supervisor at NandosSupervisor at Nandos
Harvey ToumaHarvey Touma
Host/Hospitality Team Member/Grill Cook/Back of House Cook at Nandos Peri PeriHost/Hospitality Team Member/Grill Cook/Back of House Cook at Nandos Peri Peri
David AwobadejoDavid Awobadejo
Work Placement at WosiWosi LTDWork Placement at WosiWosi LTD
Mubtasim FuadMubtasim Fuad
Restaurant cashier/Restaurant Staff at BFC Bangladesh/Crimson Cup CoffeeRestaurant cashier/Restaurant Staff at BFC Bangladesh/Crimson Cup Coffee