Cassandra O'Reilly
Worthing,West Sussex
Summary
A highly organized and detail-oriented NHS receptionist with strong communication skills and an interest for digital marketing. Experienced in managing administrative tasks, handling patient queries with professionalism, and maintaining accuracy in a fast-paced environment. Recently completed a Level 2 qualification in digital marketing, gaining knowledge of SEO, social media management, and content creation. Eager to transition into a digital marketing career, leveraging strong customer service experience, problem-solving abilities, and adaptability to contribute effectively to a dynamic team.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Receptionist
Victoria Road Surgery
Worthing, West Sussex
2023.06 - Current
- Ensured positive and professional first contact for patients
- Managing appointment bookings, cancellations, and reschedules efficiently using patient management systems.
- Handling sensitive patient information in compliance with GDPR and confidentiality protocols.
- Coordinating with clinical staff to ensure smooth day-to-day operations and prompt patient care.
- Responded calmly and compassionately in emergency situations.
- Reduced waiting times through effective time and resource management.
- Managed digital and manual filing systems, entering data onto patient records efficiently and accurately, to help reach targets.
BAR SUPERVISOR
The Cow And Oak
Worthing, West Sussex
2022.11 - 2023.06
- Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
- Created visually appealing drink displays, enticing customers to try cocktail offerings to grow profits.
- Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities.
- Closely monitored stock levels to implement necessary replenishments for smooth running bar service.
- Performed accurate cash counts at pub opening and closing.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Managing private parties of over 50 guests.
Bar Staff Member
The Park View Pub & Kitchen
Worthing, West Sussex
2019.02 - 2022.11
- Maintained bar stocks, replenishing daily as necessary.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Refused drinks service to guests without appropriate proof of age.
- Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
ASSISTANT
Perfect Parties Sussex
Worthing, West Sussex
2018.07 - 2018.09
- Driving equipment from depot to venues.
- Ensuring equipment is set up safely and securely.
- Ensuring all health and safety aspects are adhered too.
Barista
Munch Coffee Bar & Kitchen BARISTA
Worthing, West Sussex
2017.12 - 2019.02
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Constantly expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance.
- Upsold additional sandwiches and snacks with drinks orders, increasing average transaction value.
Education
RQF Level 2 - Digital Marketing
Gloucestershire Equal Online
05.2023
NVQ Level 2 - Motorsport Engineering
The National College of Motorsport
Silverstone 2021.09 - 2022.07
A-Levels - Business and Law
Worthing College
Worthing, West Sussex 2017.09 - 2019.05
CPL Online Training.
Worthing02.2019
GCSEs -
Davison High School
Worthing 2013.09 - 2017.07
Skills
- Basic knowledge of digital marketing
- Administration
- Team leadership
- Drinks upselling
- Hospitality expertise
- Training and development
- Problem solving
- Calm under pressure
- Email management
- Attentive customer service
- Appointment scheduling
- Attention to Detail
- Database administration
- Microsoft Office
- Clear communication
Additional Information
- .Driving Licence
- Personal Alcohol Licence
Timeline
Receptionist
Victoria Road Surgery
2023.06 - Current
BAR SUPERVISOR
The Cow And Oak
2022.11 - 2023.06
NVQ Level 2 - Motorsport Engineering
The National College of Motorsport
2021.09 - 2022.07
Bar Staff Member
The Park View Pub & Kitchen
2019.02 - 2022.11
ASSISTANT
Perfect Parties Sussex
2018.07 - 2018.09
Barista
Munch Coffee Bar & Kitchen BARISTA
2017.12 - 2019.02
A-Levels - Business and Law
Worthing College
2017.09 - 2019.05
GCSEs -
Davison High School
2013.09 - 2017.07
RQF Level 2 - Digital Marketing
Gloucestershire Equal Online
CPL Online Training.