Cassandra Newman

Assumed management of The Bo Peep in December 2023, overseeing all operational aspects.

Managed accounts, staff rotas, holidays, for efficient pub operations.

Organised live music events, pub quizzes and bingo to enhance community engagement.

• Raised funds for local charities through various initiatives.
• Executed stock ordering and budgeting to maintain financial health.
• Working front of house to ensure the customers see the face of the business.
• Identified new business opportunities to increase revenue.
• Utilised social media platforms for effective brand promotion and customer engagement.

Managed daily operations for five years, ensuring smooth shift transitions.

Collaborated with team members and engaged positively with the public.

Executed quick problem-solving strategies to address daily challenges.

Responded to diverse email inquiries regarding bookings and events, from simple reservations to large functions.

Conducted banking, cash-ups, and stock checks to maintain accurate financial records.

• Encouraged open dialogue amongst team members, promoted an inclusive work environment.
• Provided constructive feedback to staff for improved performance levels.
• Organised team resources, resulted in improved project timelines.
• Delegated tasks appropriately, achieved balanced workload among team members.
• Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
• Fostered a positive work culture to boost employee morale.
• Improved team efficiency by implementing new scheduling practices.
• Coordinated with other supervisors to maintain consistency across shifts.

Welcomed clients and managed front-of-house operations effectively.
Coordinated online and telephone bookings to optimise appointment scheduling.
Oversaw stock ordering to maintain inventory levels.
Ensured client satisfaction during salon visits through attentive service.
Processed payments and performed cash reconciliation accurately.

Managed client interactions by greeting and welcoming visitors at front of house.
Handled bookings efficiently using a computerised system.
Executed marketing initiatives to enhance visibility and engagement.
Oversaw ordering and stock control to ensure optimal inventory levels.
Conducted cashing up and banking procedures to maintain financial accuracy.
Developed staff rotas to ensure adequate coverage and operational efficiency.

Successfully launched and organised a salon alongside partner, resulting in ongoing success.
Oversaw front of house activities to enhance client satisfaction.
Managed appointment bookings and greeting clients to ensure seamless service.
Executed stock control measures to improve inventory accuracy.
Administered wages, rotas, and holiday requests for operational efficiency.
Led hiring processes to develop a skilled workforce.
Contributed to sustaining a profitable business model.

Facilitated client interactions and managed appointment bookings through a computer system.
Oversaw stock control, including ordering and inventory management.
Developed staff rotas while monitoring sickness and holiday schedules.
Executed opening and closing procedures for salon operations.
Assisted manager in daily salon management to ensure smooth operations.