CASSANDRA KINGSLEY
Birmingham
Summary
Positive and driven individual with a can-do attitude, strong communication skills, and proven ability to manage administrative tasks. Possesses proficiency in customer service and multitasking. Committed to enhancing organisational efficiency and delivering excellent front-of-house experiences.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Receptionist
Mitax Consulting Ltd
Bristol city , Bristol
03.2024 - Current
- Provided exceptional customer service to a diverse clientele seeking business and domestic software development solutions.
- Resolved customer inquiries and concerns promptly and professionally via phone, email, and live chat.
- Effectively communicated complex technical information in a clear and concise manner.
- Maintained accurate customer records and ensured adherence to company policies and procedures.
- Contributed to a positive customer experience by exceeding expectations and fostering long-term client relationships.
- Acted as a liaison between customers and internal teams, communicating customer feedback and insights to inform product enhancements and improvements.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
Business support administrator
Croissance Digital
04.2021 - 02.2024
- Managed appointments and schedules, ensuring smooth workflow within the department.
- Managed office inventory meticulously, preventing shortages of essential supplies.
- Facilitated smooth business operations by managing administrative tasks.
- Coordinated team meetings for better communication and project collaboration.
- Promoted healthy client relationships through prompt query resolution.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Designed and implemented training to further develop staff based on business goals.
- Acted as point of contact for internal and external stakeholders, managing shared team inboxes and forwarding correspondence promptly.
Administrative assistant (apprenticeship)
Philomath University,
09.2020 - 01.2021
- Maintained and organised student records, ensuring accurate documentation and compliance with university policies.
- Coordinated and scheduled meetings for the Dean, managing agendas and follow-ups.
- Welcomed and assisted visitors, providing guidance to navigate university offices and scheduling appointments efficiently.
- Assisted in monitoring the utilisation of academic resources to support operational efficiency.
- Contributed to curriculum reviews and evaluations of proposals for new academic programs to enhance educational offerings.
- Represented the university in various marketing initiatives, promoting academic programs to prospective students and stakeholders.
- Supported public relations efforts to enhance the university's visibility and reputation.
Education
Msc. - Public Health
Birmingham City University
01.2023 - 02.2024
Bsc. - Biology
University Of Abuja
09.2016 - 08.2021
Skills
- MS office proficiency
- Customer Service
- Hospitality services
- Effective written and verbal communication
- Interpersonal relations
- Active listening
- Inventory management
- Appointment management
- Customer and client relations
- Email management
- Excellent telephone manner
- Organisational awareness
- Presentation skill
- Customer service
- Document Management
- Interpersonal Communications
- Workflow Management
Timeline
Receptionist
Mitax Consulting Ltd
03.2024 - Current
Msc. - Public Health
Birmingham City University
01.2023 - 02.2024
Business support administrator
Croissance Digital
04.2021 - 02.2024
Administrative assistant (apprenticeship)
Philomath University,
09.2020 - 01.2021
Bsc. - Biology
University Of Abuja
09.2016 - 08.2021
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