

CUSTOMER SERVICE Soft skills: Adaptability, Problem solving, Decision Making, Communication, Attention to Details, Customer service, Leadership, Collaboration. Hard Skills: Software proficiency, Bookkeeping, Mathematics, Typing Skills Achievement: Re-organized something to make it work better Identified a problem and solved it Come up with a new idea that improved things Received awards Been complimented by your supervisor or co-workers Increased revenue or sales for the company Contributed to good customer service .