Cashians Chatizembwa

Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.

Insightful Information Technology Manager with over 5 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

Front End Developer -Certified

• Recognized for exceptional customer service recognition.
• Implemented a new ticket categorization system at NHS, resulting in improved reporting and faster ticket resolution.
• Developed and delivered training modules for new service desk analysts at East Kent Hospital, enhancing their onboarding experience and productivity.

• Provided technical support to employees regarding hardware, software, and network-related issues.
• Responded to support requests via phone, email, and in-person, ensuring prompt resolution and customer satisfaction.
• Assisted in the deployment and configuration of new workstations, laptops, and mobile devices.
• Conducted software installations, updates, and patches on user systems.
• Troubleshot network connectivity issues and assisted in the maintenance of network infrastructure.
• Assisted with user account management, including password resets, access requests, and permissions.
• Conducted end-user training sessions to enhance their knowledge of common software applications and tools.
• Assisted the IT support team in resolving technical issues and providing user support.
• Responded to help desk tickets and resolved problems related to hardware, software, and networking.
• Conducted computer imaging and setup for new hires, ensuring they had the necessary equipment and software.
• Assisted in the installation and configuration of printers, scanners, and other peripheral devices.
• Participated in IT projects, such as network upgrades and software rollouts, under the guidance of senior team members.

• IT Delivery Team Lead, Anytime Care Agency, 01/2010, 12/2015,

Provided quality service to both clients and internal staff., Managed clinical applications such as Rio and Sunrise and PACS., Managed the quality of service and prompt response time for all logged incidents or service requests., Windows 10, Active Directory, Deployments, Cloud management, Office 136, Citrix, Remote and onsite technical fixes in a timely fashion., Hardware and App installations.

• ITSD Delivery Team Lead, Sitel Group, 01/2015, 01/2019,

Managed the queue traffic coming through the ticket systems., Provided guidance to analysts on the ground., Handled call escalations to 2nd and 3rd line, including other departments such as the Data center and the onsite field engineers.

• Provided first-line technical support to end-users, troubleshooting hardware, software, and network issues via phone, email, and in-person.
• Recorded and tracked all customer interactions and resolutions in the service desk ticketing system.
• Resolved a wide range of technical problems, including user account management, software installations, printer configurations, and system upgrades.
• Assisted in the development and maintenance of the company's knowledge base by creating and updating support documentation.
• Collaborated with team members to identify recurring issues and implement preventive measures.
• Participated in on-call rotations to provide 24/7 support for critical incidents.

I currently hold a quite a few web development certificates .

I enjoy coding in HTML, HCC & Java and I have a quite a few projects i have worked on over time in my own spare time.