Casey Smith

• Managing the purchase ledger and completing bank reconciliations, matching invoices to payments
• Processing invoices, receipts, credit notes and refunds across multiple marketplaces
• Checking invoice pricing and resolving discrepancies with suppliers and couriers (e.g.) FedEx)
• Facilitated setup of new supplier credit accounts and credit limits to enhance supplier relationships
• Compiled and maintained reports for finance and operational decision-making

Analysing sales and operational data in Excel using formulas such as VLOOKUP, SUMIF and COUNTIF

• Updating and maintaining quarterly royalty data
• Business, MD & Office Support
• Providing day-to-day administrative support to the Managing Directors, including ad-hoc tasks and confidential work
• Ordering office and warehouse supplies
• Booking meetings, travel, hotels, parking and company vehicle MOTs and servicing
• Answering office phones, handling enquiries and passing on messages
• Managed staff administration tasks, including holidays, WFH logs and staff orders, to ensure compliance and efficiency

Supporting onboarding with inductions, paperwork and right-to-work checks

• General filing, scanning and document management
• Carrying out weekly fire alarm tests and maintaining the rotaBooking required safety checks including fire alarm servicing, fire risk assessments and gas safetyRecording and reporting monthly meter readings
• Carrying out weekly fire alarm tests and maintaining the rota
  Booking required safety checks including fire alarm servicing, fire risk assessments and gas safety
  Recording and reporting monthly meter readings

• Own and manage a ledger of specific accounts ensuring they are operated within agreed credit parameters, payment terms and credit limit.
• Managed customer accounts to ensure cash collection aligned with agreed terms and maintained operations within approved credit limits.
• Deliver to agreed monthly cash and aged debt targets and KPIs.
• Facilitated monthly achievement of company cash goals and debtor targets.
• Ensure proactive telephone collections chasing ahead of invoice and application for payment due date.
• Delivered timely updates regarding the status of due cash collections.
• Resolved customer queries and disputes as first point of contact, facilitating prompt solutions and maintaining positive relationships.
• Provide excellent customer service whilst maximising cash-in for the business.
• Delivered exceptional customer service to internal and external clients, enhancing satisfaction and loyalty.
• Build sound working relationships with key business stakeholders.
• Contribute to daily huddle meetings, to share best practice and problem solve with the wider team.
• Daily liaison with credit Risk team.
• Ensured compliance with all policy and process controls, providing support with audit requirements.

• Prepared weekly and monthly financial reports, including customer presentations.
• Completed month-end financial submissions.
• Assist in the month-end accounting process.
• Issued and controlled purchase orders and managed petty cash.
• Managed purchase order controls for accuracy.
• Liaised with operational teams regarding agency hours and cost management.
• Place Orders for Stationery & Uniform.
• Support Management Team with any other duties.
• Support Site Engagement & Charity Initiatives.
• Maintain H&S in the Workplace.

• Processed customer orders and purchase orders using SAGE, ensuring timely fulfilment.
• Order processing including handling of customer purchase orders being received and picking and packing the orders ready for dispatch.
• Oversaw management of invoices for EDM Plus UK Ltd and engineering services, ensuring timely processing.
• Raised pro-forma invoices and processed payments using Hitachi Payments.
• Handled telephone queries regarding orders and shipping to ensure customer satisfaction.
• Followed up with customers and clients for payments after 30-day period to maintain cash flow.
• Checking product deliveries and highlighting defects in product deliveries.
• Data Input making sure I pay attention to detail.

• Generated client-invoice specifications using Hays system, 3SS, ensuring adherence to agreed invoice timetable.
• Proactive in my approach to pre-invoice data checks, ensuring cost items contain accurate purchase order data.
• Identified and investigated post-invoice commercial queries, resolving issues or escalating to senior operational management as necessary.
• Built effective relationships with Credit Control and Trans Ops to facilitate resolution of billing issues.
• Carried out checks for incorrect pay and charge rates (Day/Hour), making corrections or coordinating with others to amend source data.
• Logged incoming cases on the case record, distributed them, and facilitated resolution of all cases in accordance with the Service Level Agreement.
• Introduced new processes to enhance departmental output during client onboarding.
• Facilitated integration of new contracts by collaborating closely with PSG.
• Investigate and analyse problems identified to ascertain possible root causes and work to find workable solutions to mitigate issue.
• Support changes made within process through to implementation and monitor progress reporting any short falls to management.

• Plan and manage the rota for pharmacist cover within areas of responsibility ensuring that all pharmacies open on time with a qualified pharmacist on duty that can perform the required services for the pharmacy.
• Managed pharmacist cover costs within budget, identifying cost-effective solutions while ensuring high service levels and consistency across pharmacies.
• Approving or declining holiday requests that the pharmacist fax through, adding this on to the holiday tracker.
• Telephone and email enquiries about any changes in the rota plan, this including speaking to area managers, base branch pharmacists, relief and locum pharmacist.
• Oversaw payroll processes, tracking sickness, overtime, and kit days to ensure accurate employee compensation.
• Used a system called Kronos, which helped us check each employee had the correct wage, salary and hours.
• Validated and processed invoices accurately and promptly according to company procedures.
• Build and maintain effective working relationships with all customers, both internal and external.