Casey Lowe
Manchester ,Oldham
Summary
Compassionate and detail-orientated professional with over five years' experience in community care services and two years' experience in customer support. Experienced in providing efficient customer service, handling sensitive situations with empathy and managing high volume of calls effectively. Skilled in communication and problem-solving, with a strong dedication to helping others. Seeking to continue to make a positive impact in the community.
Overview
7
7
years of professional experience
Work History
Community carer
Nightingales Homecare
Oldham, Manchester
08.2019 - Current
- Delivered personal care to service users, from housekeeping to shopping and meal preparation.
- Responded promptly to emergencies with quick thinking and appropriate action.
- Administered oral and topical medication following instructions from medical personnel.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Follow personalised care plans in collaboration with other healthcare professionals and family members to ensure each service users' needs are met
Administration assistant
Hall and Hanley
Lancashire , Manchester
08.2017 - 08.2019
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Experience in claims processing. Reviewing, checking the validity of customer claims and ensuring all documentation is complete.
- Assisting customers, communicating with them during the PPI claim process, answering questions and clarifying any problems.
- Experience in resolving conflict- handling disputes and communicating with customers who could be confused and frustrated.
- Handling multiple claims, all at different stages as well as having to answer phone calls gave me experience with time management and multitasking.
Education
A-Levels - Psychology
Oldham Sixth Form College
Oldham /2015 - /2017
A-Levels - Health and Social Care
Oldham Sixth Form College
Oldham /2015 - /2017
A-Levels - Textiles
Oldham Sixth Form College
Oldham /2015 - /2017
GCSEs - Maths
The Hathershaw College
Oldham /2011 - /2015
GCSEs - English
The Hathershaw College
Oldham /2011 - /2015
GCSEs - Science
The Hathershaw College
Oldham /2011 - /2015
GCSEs - Geography
The Hathershaw College
Oldham /2011 - /2015
GCSEs - History
The Hathershaw College
Oldham /2011 - /2015
Skills
- Community care
- Emotional resilience
- Interpersonal skills
- Teamwork and collaboration
- Patience and compassion
- Customer service
- Communication skills
- Conflict resolution
- Call handling
- Time management
Timeline
Community carer
Nightingales Homecare
08.2019 - Current
Administration assistant
Hall and Hanley
08.2017 - 08.2019
A-Levels - Psychology
Oldham Sixth Form College
/2015 - /2017
A-Levels - Health and Social Care
Oldham Sixth Form College
/2015 - /2017
A-Levels - Textiles
Oldham Sixth Form College
/2015 - /2017
GCSEs - Maths
The Hathershaw College
/2011 - /2015
GCSEs - English
The Hathershaw College
/2011 - /2015
GCSEs - Science
The Hathershaw College
/2011 - /2015
GCSEs - Geography
The Hathershaw College
/2011 - /2015
GCSEs - History
The Hathershaw College
/2011 - /2015
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