Casey Jenson

Board Intelligence has offered me the chance to meet with a variety of clientele and advance my previously acquired skills as well as learn about new technologies and automating work flow processes through using AI.

Summary of my role:

• Troubleshooting our product to reach timely resolutions for escalated queries whilst simultaneously maintaining internal and external client satisfaction.
• Managing documentation of our internal processes; writing and producing videos for our stakeholders to follow.
• Establishing collaborative ties with teams across the organisation.
• Implementing generative AI into our latest product.
• Compiling documentation on procedures and tests carried out.
• Developing and implemented system testing plans in support of deployments.

I worked as a Product analyst for Signal AI, specialising in artificial intelligence. Here is where I began to home my skills in AI and actively participate in research and testing phases of how we can enhance our user experience.

Summary of my role:

• Encouraging self sufficiency and engaging with the clients needs to maintain professional relationships and confidence in the product.
• Consulted with product development teams to enhance offerings based on customer data.
• Coordinated project planning and execution with team members and team leads.
• Creation and maintaining of product development using product road maps.
• Accountable for documentation of policies and processes to train users of the SaaS platform.
• Championed customer experience throughout product development process.

At AWS I had to learn how to adapt to a fast paced environment, whilst getting hands on with a multitude of computer equipment, and learning what role AI plays in enhancing downtime on systems and automating resolutions.

Summary of my role:

• Supported internet and web server reliability and usability with continuous monitoring.
• Set up equipment for employee use and delivered technical support to correct challenges.
• Modified web pages to address performance or user experience issues.
• Performed security testing using results to identify and fix vulnerable areas.
• Amazon offered me the opportunity to expand my knowledge on networks and security.

I managed my own team on product role-outs of networking systems across the United Kingdom, eventually shifting my role into automation and began to learn the power AI has in the future.

Summary of my role:

• Documented configurations and maintenance details in technical reports and diagrams.
• Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
• Administered, maintained and supported network systems to provide consistent security, availability and performance.
• Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
• Tracked network and telephony devices for performance and load threshold metering.