Carys Greenow

Facilitating effective legal communications:

• Managing enquiries by gathering relevant factual details, triaging the matter and maintaining strict confidentiality at all times.
• Drafting correspondence to lawyers, clients, and third parties on behalf of fee earners.
• Drafting and issuing client care and engagement information in adherence to SRA codes of conduct.
• Conducting client meetings to sign and witness legal documents and arrange bespoke client meetings with fee-earners.
• Recording detailed minutes during staff meetings, collating and distributing notes within.

Supporting legal case preparations:

• Identifying, organizing and compiling relevant evidence for review
• Assembling large court bundles, ensuring precise indexing and clean presentation throughout

Providing clear process organisation:

• Accurately opening files, reflecting fee arrangements, collating ID and lawyers risk assessments in compliance with AML regulations.
• Sustaining accurate data retrieval and case management processes by maintaining multiple databases.
• Arranging returns of monies and storage of legal documentation during file archiving.

Business operation, engagement & projects:

• Supporting operations partner with internal projects, such as updating legal templates and ensuring compliance with external contractors.
• Overseeing office inventory management, preventing shortage or surplus of supplies.
• Writing departmental blog posts published on the website, enhancing client engagement (example available on request).
• Contributing to co-ordination of client-facing business events, to ensure smooth execution and adherence to firm standards.

• Upholding positive client relations by responding to their email and telephone enquires with accurate service expertise.
• Coordinating engineer's appointments on behalf of clients and property managers, optimising schedules efficiency and service delivery.
• Processing high-value payments and managing invoicing, ensuring accuracy and compliance.
• Liaising with suppliers to order required parts and monitoring service delivery to ensure timeliness and cost-effectiveness.
• Following up on clients estimates to ensure satisfaction and make resolutions where possible.

This work experience was in property litigation.

• Making telephone calls to courts to monitor the progress of opposing parties, providing timely updates to solicitors and assisting with case management.
• Conducting comprehensive research into case law, statutes, and legal precedents to support solicitors case strategies.
• Reviewing solicitor’s previous cases, focusing on contentious areas of law. Independently researched legal issues, then discussing findings with the solicitor.
• Proof checking solicitor's drafted emails and letters.
• Participating in Excel training.

• Exercising strong interpersonal communication by building rapport with clients and providing attentive service that exceeds customer satisfaction; problem-solving and task management and training new staff.