CARYS CUNNINGHAM
Glasgow,East Renfrewshire
Summary
Dedicated professional with a strong focus on customer service and relationship management, adept at implementing effective cleaning procedures and safety processes. Proven ability to lead teams, solve problems, and manage time efficiently while maintaining excellent customer relationships. Skilled in multitasking, sales techniques, and enquiry management, with a goal to enhance operational efficiency and customer satisfaction through innovative solutions.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Crew Member
Mcdonald's
Glasgow, East Renfrewshire
2023.08 - 2023.09
- Maintained clean food preparation areas and equipment.
- Assisted customers with cash and card payments, providing change and receipts as needed.
- Prepared food products according to restaurant standards for portion size and presentation.
- Cleaned cooking surfaces and utensils regularly throughout shifts.
- Checked orders for accuracy, quality, and presentation.
- Trained in food safety and hygiene practices.
- Delivered excellent customer service by greeting customers and ensuring satisfaction with quality standards.
Veterinary assistant - WORK EXPERIENCE
Craigpark Vetinary Centre
Glasgow, East Renfrewshire
2023.09 - 2023.09
- Sterilised surgical equipment and preparation areas to meet hygiene standards.
- Monitored animal wellbeing throughout temporary residence, looking out for symptoms of other illnesses or injuries.
- Demonstrated empathy and resilience to deliver high-quality patient care.
- Created safe and clean isolation units, dog and cat wards.
Seasonal Tesco Colleague
Tesco
Barrhead, East Renfrewshire
2023.10 - 2024.01
- Consistently arrived at work on time and ready to start immediately.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Completed duties to deliver on targets with accuracy and efficiency.
- Monitored and updated stock levels and inventory databases.
- Delivered tailored assistance to customers with disabilities.
- Applied positive customer service approach to increase satisfaction levels.
- Delivered friendly customer service in high-paced retail environment.
Seasonal Tesco Colleague
Tesco
Barrhead, East Renfrewshire
2024.10 - 2025.01
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
BARRHEAD TRAVEL - MODERN APPRENTICE
Barrhead Travel
Barrhead, East Renfrewshire
2024.06 - 2025.06
- Assisted customers with queries, enhanced business reputation.
- Improved customer satisfaction by providing timely and accurate information.
- Utilised industry software proficiently for efficient booking and scheduling.
- Dealt efficiently with last-minute changes to minimise disruption.
- Promoted premium travel packages for increased sales conversion.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used Microsoft Word and other software tools to create documents and clear communications.
BARRHEAD TRAVEL - TRAVEL CONSULTANT
Barrhead Travel
Barrhead, East Renfrewshire
2025.08 - Current
- Utilised industry software proficiently for efficient booking and scheduling.
- Served diverse client base including individual travellers and corporate groups.
- Dealt efficiently with last-minute changes to minimise disruption.
- Improved overall service quality through continuous feedback analysis.
- Formulated strategic marketing initiatives to attract new clientele.
- Facilitated smooth travel arrangements, enhancing customer experience.
- Resolved customer complaints promptly ensuring high levels of satisfaction.
- Conducted calls professionally and politely to maintain excellent service standards.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
- Invoiced customers and chased up unpaid bookings to avoid payment delays and balancing issues.
Education
SQA Higher - English, Geography, Administration and IT
Barrhead High School
Glasgow, East Renfrewshire 2023.08 - 2024.08
Professional Cookery And Craft Baking - CULINARY
Glasgow Clyde College
Glasgow 2023.08 - 2024.08
National 5 - English, Administration and IT, Maths, Woodwork, Geography, Physical Education
Barrhead High School
Glasgow, East Renfrewshire 2022.08 - 2023.08
National 4's - Biology, Mathematics, Modern Studies
Barrhead High School
Glasgow, East Renfrewshire 2022.08 - 2023.08
Skills
- Safety processes and procedures
- Customer-focused
- Communication skills
- Leadership
- Problem-solving
- Team building
- Customer relationships
- Time Management
- Amendment and cancellation processes
- Computer systems
- Multitasking proficiency
- Customer Service
- Sales techniques
- Relationship Management
- Enquiry management
Timeline
BARRHEAD TRAVEL - TRAVEL CONSULTANT
Barrhead Travel
2025.08 - Current
Seasonal Tesco Colleague
Tesco
2024.10 - 2025.01
BARRHEAD TRAVEL - MODERN APPRENTICE
Barrhead Travel
2024.06 - 2025.06
Seasonal Tesco Colleague
Tesco
2023.10 - 2024.01
Veterinary assistant - WORK EXPERIENCE
Craigpark Vetinary Centre
2023.09 - 2023.09
SQA Higher - English, Geography, Administration and IT
Barrhead High School
2023.08 - 2024.08
Professional Cookery And Craft Baking - CULINARY
Glasgow Clyde College
2023.08 - 2024.08
Crew Member
Mcdonald's
2023.08 - 2023.09
National 5 - English, Administration and IT, Maths, Woodwork, Geography, Physical Education
Barrhead High School
2022.08 - 2023.08
National 4's - Biology, Mathematics, Modern Studies
Barrhead High School
2022.08 - 2023.08