Caryn Skinner

Shift Leader Experience;

• Promoted safe and tidy work areas through inspections and cleaning checklists.
• Examined product quality and speed of service to maintain excellent standards.
• Purchased orders and replenished items to maintain inventory.
• Provided instructions and feedback to team during shifts.
• Reconciled cash drawers and prepared bank deposits.
• Approved discounts, returns and exchanges for customers to increase loyalty and returns.
• Assigned tasks, projects and responsibilities to team members and monitored status.

Barista Experience;

• Produced high-volume coffee orders quickly and accurately, meeting customer demand.
• Warmly greeted and served customers, promptly processing payments to minimise wait times.
• Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
• Maintained and operated espresso machines, blenders and commercial coffee brewers.
• Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
• Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
• Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
• Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.