Carylann Williamson
St Johns Town of Dalry,Dumfries and Galloway
Summary
I am an ex Mental Health Nurse with experience in both community and in patient settings. I have also managed a Care at Home service and worked extensively with a range of health professionals. I have also been self employed and most recently have been working as a retail assistant. I am a hard working person with excellent communication and leadership skills, adept at multitasking and good team player. I am reliable, punctual, and have a strong work ethic. I can learn quickly and am confident working with people living with any disability and in any supportive setting.
I am relocating from Dumfries and Galloway to East Lothian to be closer to family.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Retail assistant
St Michaels Services
St Johns Town of Dalry, Dumfries and Galloway
09.2022 - 09.2025
- Customer service and support
- Worked as part of a small team and supported team members as required
- Resolved customer complaints
- Cash handling, checkout till operating both cash and card
- Updated product labelling and pricing to reflect discounts and offers.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Went above and beyond by helping customers to locate stock
- Opening and closing premises
- Health and safety of small supermarket and garage forecourt
- Food hygiene and preparation
- Receiving and organising deliveries, stock rotation and attending to store hygiene
- Covered shifts as required when required to cover staff sickness etc
Manager / owner of Garroch Glen Shepherds Huts
Self
St Johns Town of Dalry, Dumfries and Galloway
03.2019 - 09.2024
- Managed and attended to all aspects of a small self catering accommodation business
- Promotion of business online and through tourism channels local and nationally
- Customer communication ensuring customer satisfaction, resolving issues or complaints
- Managed finances, buying supplies
- All aspects of health and safety
- Cleaning
- Maintainance
- Enforced safety regulations to reduce workplace accidents.
- Monitored health and safety measures for guaranteed compliance.
Liaison officer
Scottish Care
Dumfries and Galloway
07.2017 - 05.2019
- Worked as a Health and Social Care Liaison Officer for Scottish Care who are a national organisation who represent the independent care sector.
- I was a regional officer who supported care providers to engage with the new Health and Social Care partnerships which were being developed at the time
- Liaised with both NHS, Local Authority and Independent care providers to improve services across the region
- Co produced a Dementia education programme for carers, delivered this across the region and also in other counties
- Frequently gave presentations to large audiences
- Kept accurate reports and communicated with senior management from all bodies
- Worked as part of a team, supporting colleagues through changes in care delivery
- Worked with governing bodies to help keep relationships healthy to deliver regional and national outcomes deigned to improve the care of people living with dementia both at home and in residential care
- Coordinated meetings between stakeholders, improved communication and understanding.
- Worked closely with management teams-enabled effective strategic planning.
- Managed sensitive information professionally to uphold confidentiality standards.
- Enhanced client satisfaction by providing timely updates on ongoing projects.
- Utilised my interpersonal skills to develop productive working relationships.
- Communicated regularly with team members
- Drafted and distributed reports, informing senior decision-makers
- Attended business, social and other functions to promote organisation.
- Promoted the organisation as public representative at regional meetings
- Built rapport quickly with new and exisiting providers.
Operations Manager
Stewartry Care
Dalbeattie, Dumfries and Galloway
03.2015 - 03.2018
- Managed a team of approx 120 care staff working across the region
- Ensured the safe and timeous delivery of care to people living at home receiving support
- Overseeing of logistical management of care delivery
- Created operational policies for regulatory compliance and best practices adherence.
- Liaised with stakeholders for transparent communication and better decision making. Local Authority, NHS, Scottish Care, Care Inspectorate
- Improved operational efficiency by streamlining processes and implementing local strategic plans.
- Identified bottlenecks, implemented solutions, increased capacity.
- Created a collaborative work environment for positive team dynamics.
- Led teams to achieve business objectives on time and within budget constraints.
- Introduced a culture of continuous learning, improved workforce competency levels.
- Encouraged innovative thinking in the team to develop an environment of growth and development.
- Directed safety protocols implementation, created safer workplace conditions.
- Implemented quality control measures, enhanced product standards.
- Monitored health and safety measures for guaranteed compliance.
- Handled negotiations with external stakeholders and service agencies to meet company needs.
- Coordinated hiring, recruitment and training strategies to build a successful care and support team
- Designed and implemented training to further develop staff based on business goals.
- Represented organisations at seminars, conferences and business events.
Mental health nurse
NHS Ayrshire and Arran / Dumfries and Galloway
Dumfries / Ayrshire, Dumfries and Galloway
09.2006 - 08.2017
- Worked as part of Older Adult nursing teams in both community and ward environments
- Worked closely with all members of the MDTs
- Coordinated discharge planning with multi disciplinary teams for the smooth transition of patients into the community.
- Established rapport with patients and families to foster trust and open communication.
- Advocated for patients' rights; fostered an environment of respect and dignity.
- Improved patient well-being by implementing safe and effective mental health interventions.
- Complied strictly with infection control measures
- Administered prescribed medication; monitored side effects for safety assurance.
- Conducted comprehensive mental health and risk assessments to identify specific patient needs.
- Participated in professional development activities; stayed abreast of latest nursing practices.
- Assisted with therapy sessions resulting in improved patient outcomes.
- Developed therapeutic relationships with patients, promoted mental wellness.
- Maintained accurate medical records, facilitated seamless healthcare service delivery.
- Devised individualised treatment plans for optimal results.
- Prevented violent situations, using de-escalation skills to manage aggressive patients.
- Completed accurate, and timeous detailed patient records to carefully monitor progress and improvements.
- Communicated and collaborated with patients to plan, assess and evaluate effective care programmes.
- Attended case conferences and meetings to assess treatment success rates.
Education
Bsc Mental Health Nursing - Nursing
Strathclyde University
Crichton Campus, Dumfries 01.2003 - 09.2006
Affiliations
- Yoga and walking
- Gardening
- Making homemade creams and oils from plants
Certification
Dru Yoga Teacher training
Swedish and Aromatherapy massage
Dementia Champion
Timeline
Retail assistant
St Michaels Services
09.2022 - 09.2025
Manager / owner of Garroch Glen Shepherds Huts
Self
03.2019 - 09.2024
Liaison officer
Scottish Care
07.2017 - 05.2019
Operations Manager
Stewartry Care
03.2015 - 03.2018
Mental health nurse
NHS Ayrshire and Arran / Dumfries and Galloway
09.2006 - 08.2017
Bsc Mental Health Nursing - Nursing
Strathclyde University
01.2003 - 09.2006