Carrie Stafford
Oldham
Summary
Accomplished professional with extensive expertise in systems and software proficiency, sales and product knowledge, and strategic planning. Demonstrates exceptional skills in relationship building, verbal and written communication, and business development. Proven track record of innovative thinking, customer service excellence, and effective workload balancing. Adept at cold calling, multi-tasking, and both team work & solo working. Career goal includes leveraging professional communication and computer literacy to drive business growth and success.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work history
Business development executive
Murray Steel Products
2023.04 - Current
- Developed new business relationships by networking with industry professionals.
- Delivered outstanding customer service, resulting in repeat business collaborations.
- Identified potential clients for business expansion opportunities.
- Participated in industry events, raising brand visibility and potential leads generation.
- Generated new leads through networking at industry conferences and events.
- Answered customers' questions regarding products, prices and availability.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
Internal Sales Executive
Abram Pulman & Sons
Sowerby Bridge, Halifax
2021.08 - 2023.04
- Maintained strong relationships with key accounts to ensure ongoing business.
- Assisted in product development based on feedback from customers and market trends.
- Met all assigned KPIs through diligent work ethic and commitment to results.
- Responded promptly to customer inquiries, improving brand reputation.
- Provided detailed product knowledge to customers, supporting informed purchasing decisions.
Sales Executive
Rainham SteelLtd Bury
2016.02 - 2021.08
- I started with no prior knowledge to the industry, I am also very proud of my development over the years
- I've gained knowledge in being able to read drawings for sections, with square or mitre cuts - as well as the ability to input and infer NC data.
- Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
- Managed client relationships from early stages of sales process through to post-sales
Customer Service Team Leader
Paddy PowerBookmakers Oldham
2013.04 - 2016.02
- I started here as a trainee cashier, never been in a bookmakers before and progressed very quickly - I was responsible for a lot of cash on premises and was responsible for other cashiers
- I would often work alone and be the representing manager whilst doing so, this meant I had a lot of responsibility, be good at time management and being organised
- I was also involved in training up other cashiers which was very rewarding
- I was very proud of starting with no knowledge at all, to then be in a position where I was able to travel the North West to get lots of extra hours in
- I only left this role because I was involved in an attempted robbery.
Education
A-Levels - Law, Psychology, Fine Art
Burnley College
Burnley 2011.09 - 2013.06
GCSEs -
Norden High School
Rishton, Blackburn 2006.09 - 2011.06
Skills
- Systems and software proficiency
- Sales and product expertise
- Relationship building
- Verbal and written communication
- Strategic planning
- Business development
- Sales skills
- Professional communication
- Computer literacy
- Multi-tasking ability
- Customer service excellence
- Innovative thinking
- Cold calling
- Workload balancing
- Team work & solo working
Personal Information
Over the last 10 years I have spent my career in the Steel Industry, but due to health reasons I am looking for a change. Something more rewarding and/or compassionate in nature. I appreciate I may not have the direct skills needed for this role but please consider the skills I have, and how they can be transferred.
References
References available upon request.
Timeline
Business development executive
Murray Steel Products
2023.04 - Current
Internal Sales Executive
Abram Pulman & Sons
2021.08 - 2023.04
Sales Executive
Rainham SteelLtd Bury
2016.02 - 2021.08
Customer Service Team Leader
Paddy PowerBookmakers Oldham
2013.04 - 2016.02
A-Levels - Law, Psychology, Fine Art
Burnley College
2011.09 - 2013.06
GCSEs -
Norden High School
2006.09 - 2011.06