Carrie Law Kam Yee
Hong Kong
Summary
Accomplished professional with expertise in business and data analysis, requirement gathering, and project coordination. Demonstrates proficiency in SQL, Tableau, and Excel for dashboard creation and reporting. Skilled in vendor and stakeholder management, process improvement, and quality compliance support. Adept at data migration, validation, and user acceptance testing to ensure seamless transitions. Utilises tools such as MS Project, Visio, Confluence, and Jira to enhance project documentation and coordination. Committed to driving efficiency through active directory management and user access control.
Overview
16
16
years of professional experience
10
10
years of post-secondary education
Work history
Management Information Analyst
Sun Life Financial Limited
02.2022 - 11.2025
- Coordinated between data teams and departments to ensure project alignment and accurate delivery.
- Collaborated with vendor to validate data extraction based on requirements.
- Led requirement-gathering sessions and defined success criteria for project execution.
- Enhanced operational efficiency by adopting SQL, Tableau, and Tableau Prep for reporting.
- Delivered dashboards and analysis to support business decision-making.
Business Analyst (Pensions Administration)
BestServe (Sun Life) Financial Limited
11.2015 - 02.2022
- Coordinated with Project Managers on governance and project quality assurance.
- Participated in data migration activities for Project Supreme launched in 2020.
- Prepared User Requirement Specifications based on stakeholder needs.
- Handled UAT, issue resolution, and communication between business and IT teams.
- Monitored production issues and collaborated with IT on fixes.
- Identified potential risks with thorough business impact analyses.
- Managed multiple stakeholders, ensuring clear communication throughout projects' lifespan.
- Created tailored solutions by understanding and translating customer requirements into functional specifications.
- Led cross-functional teams towards successful project completion on schedule and within budget constraints.
Project Officer
Hong Kong Quality Assurance Agency (HKQAA)
10.2014 - 10.2015
- Developed procedural guidelines for new system launches including Document Management System (DMS).
- Conducted system testing and trained 200+ users across Hong Kong and Guangzhou.
- Prepared system documentation, manuals, and project planning materials.
- Supported workflow design and project progress tracking.
- Created detailed reports for tracking project status.
- Managed project development by creating comprehensive plans and assigning tasks.
Project Officer
Doctor A Security Systems (HK) Ltd.
10.2013 - 10.2014
- Managed project administrative duties including monitoring project progress.
- Prepared reports, presentations, and materials for meetings.
- Acted as liaison between clients and internal teams.
- Prepared proposals and monthly government reports.
Project Office Administrator
IBM HK (DBS Bank) – IBM Hong Kong
03.2013 - 10.2013
- Managed access control and administrative policy procedures.
- Monitored onboarding/offboarding and security controls.
- Generated security violation and staff movement reports.
- Developed project policies, procedures, and organizational charts.
ID Administration Clerk
IBM HK (DBS Bank) – IBM Hong Kong
02.2011 - 03.2013
- Managed end-to-end identity lifecycle operations, including user account provisioning, modification, deprovisioning, and folder access requests within Active Directory.
- Executed ID Server Handover procedures across Windows, Unix, and Database platforms, ensuring secure and compliant access transitions.
- Maintained and enforced security access controls, following bank-level IAM standards, audit requirements, and segregation-of-duties (SoD) policies.
- Performed privileged access activities, including Firefighter ID password resets, ensuring proper authorisation, tracking, and compliance with security guidelines.
- Supported IAM compliance operations by preparing access review data, documenting exceptions, and assisting with audit queries.
- Participated in Data Relocation Projects, coordinating with server teams and DBS Bank stakeholders to transfer legacy servers securely while maintaining access integrity.
- Collaborated with IT security teams to identify access issues, resolve permission conflicts, and ensure consistent IAM governance across systems.
Shipping Clerk
Chun Wo Ho Co., Ltd.
10.2009 - 01.2011
- Prepared full shipping documentation including invoices, packing lists, COs, and L/Cs.
- Coordinated logistics with freight forwarders.
- Monitored shipment schedules and updated customers on deliveries.
Education
Higher Diploma - Business Service Operation & Management
IVE
01.2005 - 01.2009
PMP Examination Preparatory Course
CUHK School of Continuing and Professional Studies
01.2018 - 01.2019
ISO 9001:2015 Quality Management Systems – Understanding & Application
HKQAA
HKVEP Level 2 English
LCCI Hong Kong
HKCEE
Tak Oi Secondary School
01.2000 - 01.2005
Skills
- Business & Data Analysis
- Requirement Gathering (URS)
- Project Coordination & Documentation
- Data Migration & Validation
- User Acceptance Testing (UAT)
- Dashboard & Reporting (SQL, Tableau, Tableau Prep)
- Vendor & Stakeholder Management
- Process Improvement
- Quality & Compliance Support
- SQL, Tableau, Tableau Prep
- MS Project, Visio, Confluence, Jira
- Active Directory, User Access Management
- Excel (PivotTables, VLOOKUP), PowerPoint
Languages
Cantonese – Native
English – Fluent
Mandarin – Proficient
Timeline
Management Information Analyst
Sun Life Financial Limited
02.2022 - 11.2025
PMP Examination Preparatory Course
CUHK School of Continuing and Professional Studies
01.2018 - 01.2019
Business Analyst (Pensions Administration)
BestServe (Sun Life) Financial Limited
11.2015 - 02.2022
Project Officer
Hong Kong Quality Assurance Agency (HKQAA)
10.2014 - 10.2015
Project Officer
Doctor A Security Systems (HK) Ltd.
10.2013 - 10.2014
Project Office Administrator
IBM HK (DBS Bank) – IBM Hong Kong
03.2013 - 10.2013
ID Administration Clerk
IBM HK (DBS Bank) – IBM Hong Kong
02.2011 - 03.2013
Shipping Clerk
Chun Wo Ho Co., Ltd.
10.2009 - 01.2011
Higher Diploma - Business Service Operation & Management
IVE
01.2005 - 01.2009
HKCEE
Tak Oi Secondary School
01.2000 - 01.2005
ISO 9001:2015 Quality Management Systems – Understanding & Application
HKQAA
HKVEP Level 2 English
LCCI Hong Kong