CARRIE DUNCAN
Dundee
Summary
Highly skilled professional with extensive expertise in verbal, written, and editorial proficiency. Demonstrates exceptional research material production, customer management, and communication skills. Detail-oriented and organised with a proven ability to balance projects effectively. Possesses strong administrative experience and digital literacy. Dependable, self-motivated team player committed to achieving excellence in all tasks undertaken.
Overview
12
12
years of professional experience
2022
2022
years of post-secondary education
Work History
Front of House Supervisor,
B'Spoke Kitchen and Market
Barrie, Canada
06.2022 - 10.2024
- My experience within the restaurant industry in Canada taught me incredibly valuable and transferable customer service skills.
- Performed closing procedures in POS system, reconciling cash and credit card settlements accurately and efficiently.
- Fostered a professional work environment through strong leadership skills.
- Delegated tasks to staff for efficient workflow management.
- Implemented training programmes to enhance team performance.
- Handled customer complaints, ensuring swift resolution and client retention.
Bar Supervisor
Bird and Bear
Dundee
07.2020 - 05.2022
- Trained staff for improved service quality and professionalism.
- Supervised team members to ensure excellent service delivery.
- Managed cash flow, ensuring correct transaction procedures were followed.
- Coordinated with kitchen staff to provide seamless service during dining hours.
- Handled difficult customers tactfully, ensuring minimum disruption to other guests.
- Cultivated a friendly environment through excellent interpersonal skills enhancing overall guest experience.
Political Volunteer
Scottish Labour Party
01.2013 - 01.2021
- Worked local elections and referendums throughout campaign season to organise awareness and encourage high voter turnout.
- Conducted research at both local office and the Scottish Parliament under the supervision of my local MSP.
- Organised and volunteered in phone and door canvassing during elections, maintaining public relations.
- Adapted to changing circumstances and maintained positive attitude in challenging situations.
Senior Supervisor, Head of Admin
The Giddy Goose
Dundee
03.2017 - 06.2020
- Consistently managed busy weekend shifts, developed and designed new menus, organised and ran monthly pub quiz, carried out key holding and financial end of day report duties, and ran staff training sessions.
- Led team meetings to foster open communication and problem-solving.
- Provided training and guidance to junior staff members, enhancing overall team performance.
- Developed new policies and procedures, improving operational efficiency.
- Collaborated with HR department for smooth onboarding and off-boarding procedures.
- Managed timesheets, ensuring accurate reflection of employees' working hours.
Deputy Chair, Womens Officer
Dundee Scottish Labour Students
09.2017 - 06.2019
- Attended and organised high profile political events both locally and nationally.
- Worked with our local food bank to raise awareness of student poverty, organised events such as presentations for students and staff, ran food bank drives to encourage donations.
- Handled heavy responsibility as Women's Officer to represent and empower members making sure they felt confident, comfortable and respected.
Education
MA - International Relations and Politics
University of Dundee
DundeeSkills
- Verbal proficiency
- Written proficiency
- Editorial proficiency
- Research material production
- Customer management
- Communication skills
- Detail oriented
- Organisation
- Project balancing
- Administrative experience
- Digital literacy
- Dependable
- Self-motivated
- Teamwork
Custom
- Excellent verbal, written and editorial proficiency
- Produce focused and coherent research material under strict time conditions
- Extensive customer management experience
- Exceptional communication skills
- Detail oriented with the ability to maintain high level of organisation while balancing projects
- Valuable administrative experience
- Excellent digital literacy
Timeline
Front of House Supervisor,
B'Spoke Kitchen and Market
06.2022 - 10.2024
Bar Supervisor
Bird and Bear
07.2020 - 05.2022
Deputy Chair, Womens Officer
Dundee Scottish Labour Students
09.2017 - 06.2019
Senior Supervisor, Head of Admin
The Giddy Goose
03.2017 - 06.2020
Political Volunteer
Scottish Labour Party
01.2013 - 01.2021
MA - International Relations and Politics
University of Dundee
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