Carrie Coates

· Supervise, co-ordinate and guide the team (Alongside Practice Manager).

· Responsible for staff duty/holiday rotas to ensure that enough staff are able to cover the efficient running of the surgery

· Authorising Staff Leave

· Provide induction training and on-going review

• Ensure Practice policies, procedures and protocols are followed and accurate records are kept with particular reference to: appointments, messages, visits, post, patient registration, repeat prescriptions, filing systems, births and deaths
• Liaise with management team concerning staffing and organisation of work

· Maintenance and organisation of staff training in liaison with the Practice Manager as appropriate

· Dealing with day to day staff issues including grievance and discipline

· Ensuring that staff appraisals are undertaken and reviewed as appropriate

· Maintain appointment system – implement rota’s and ensure thorough planning

· Deal with more complex enquiries from patients and deal with patient complaints / concerns as appropriate

· Attend Practice meetings as appropriate

· Deal with queries on a daily basis

· Ensure communication systems are running smoothly, doctors and reception staff are kept fully informed of changes in procedures

• Assist with production and upkeep of practice procedures
• Manage paperwork systems including post, internal and external
• Act as a central source of information
• Data / Admin / IT – CQRS/Enhanced Service Submissions, running reports, QOF involvement etc. (Alongside Practice Manager).
• Any other responsibilities within the scope of the grade that may be required from time to time

• Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
• Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
• Provided basic patient health care, administering blood tests, taking blood pressure and dressing wounds.
• Participated in personal development initiatives to enhance service delivery and patient care.
• Actively developed professional healthcare competencies through regular training.
• Supported service user engagement in socialisation activities, promoting independence and positive wellbeing.
• Worked closely with nurses to maintain optimum levels of communication.
• Monitored patients' conditions closely and escalated concerns to senior staff.
• Thoroughly sterilised and sanitised clinical equipment and accessories.
• Maintained confidentiality and compliance standards for optimised patient care.
• Minimised care continuity issues by keeping thorough, accurate records.