Carrie-Ann Schuster
Radstock,Somerset
Summary
I have worked with children since leaving school in my role as a dance and drama instructor. A role that I always have and still do love with a passion. There is nothing more rewarding than watching a child develop and learn in your presence. I feel that from this, along with my home role as Mummy to my two beautiful children and my current role of a customer service advisor, has provided me with all the skills essential to being an excellent HR assistant in a school environment- Empathy, kindness, patience (this is most practiced with my own two!!) and above all a smiley face. I enjoy being in a busy environment and feel that in these situations I am at my best. I love talking to people and being able to go above and beyond to help them. I am organised and have excellent communication skills. I am looking for a new challenge and I feel that I could do this role the justice it deserves.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work history
Customer service advisor
Pet Drugs Online
Keynsham , Bath and North East Somerset
01.2021 - Current
- Assist in the training of new staff members, ensuring consistency in service delivery.
- Manage complex customer issues to successful resolution.
- Process all incoming customer queries via all channels of communication, for example, phonelines, emails, webchat, social media and our feedback platforms.
- Working closely with other areas of the customer service team to ensure high quality service across the department.
- Assisting our customers with any questions regarding their order or prescription.
- Dealing with Customer service refunds.
- Copying information accurately
- Identifying errors and potential fraudulent prescriptions
- Maintain thorough and accurate customer service records
- Work towards personal development plan goals and agreed objectives
- To answer the phone with a polite, friendly and helpful manner
Dance instructor
Wells Academy of Theatrical Arts
Wells, Somerset
08.2010 - Current
- To teach various styles to diversify students' skill set.
- Developing new dance routines by studying popular trends.
- Front of house duties including meet and greet, dealing with enquiries, answering the phone, taking payments, placing orders for uniforms and costumes for shows and general administrative work.
- Coordinating and running shows in term time and summer holidays
- Collaborating with other instructors for diverse lesson plans.
- Encouraging creativity amongst pupils, fostering love for the art form.
Warehouse assistant
Pet Drugs Online
Keynsham, Bath and North East Somerset
01.2018 - 01.2021
- Improved warehouse efficiency by maintaining clean and organised work areas.
- Accurately picked, packed and dispatched customers prescription medication for timely deliveries.
- Took on additional responsibilities, showing flexibility and commitment.
- Followed all company policies, contributing to a disciplined work environment.
Administrative assistant
LF Nicholls and sons
Frome, Somerset
02.2016 - 03.2018
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Giving full administrative and secretarial support to the managing director.
- Updated company databases by inputting new employee contact information and employment details.
- Drafting letters using Microsoft word
- Dealing with enquiries from staff and customers
- Keeping spreadsheet up to date with details of every competed job and filing job sheets away
- To ensure staff all had correct uniform and safety equipment required. Complete uniform orders for anything required.
- To ensure all vehicle 6 weekly check paperwork is completed and handed to the office and then filed in correct folders
- Dealing with all staff, new starters and having correct paperwork completed
- Answering telephone calls to the office, then directing calls to the appropriate member of staff or taking messages
Clinic coordinator
Shepton Mallet treatment centre
Shepton Mallet, Somerset
05.2015 - 02.2016
- Improved patient experience by efficiently scheduling appointments and managing patient flow.
- Coordinated clinic operations for smoother day-to-day functioning.
- Ensured effective communication with patients, staff and medical professionals.
- Streamlined administrative processes to enhance efficiency.
- To ensure clinics are running efficiently and on time, administering the patient flow from consultation, pre assessment and x-ray
- To be responsible for distributing patient lists and organizing patients files
- Ensuring the patient consent charts are completed
- To prepare the outpatients front desk and be organised at all times
- Answering the telephone in a polite manner and refer all enquiries promptly to the relevant person
- Dealing with requests from doctors and staff
- To complete all administrative duties, such as typing adhoc documents, photocopying, scanning and transporting paperwork to the correct department
- Organise patients for x-ray
- Having appropriate skills to cover other areas of the hospital if needed
- Handled confidential patient records following strict data protection guidelines.
- Maintained cleanliness and hygiene standards in consultation rooms, enhancing patient comfort levels.
Playgroup assistant
Oakhill and Ashwick Playgroup
Oakhill, Somerset
09.2010 - 05.2015
- Maintained safe environment for children by ensuring cleanliness and hygiene in the play area.
- Developed creative learning activities for enhancing cognitive abilities of children.
- Assisted in monitoring children's behaviour to ensure a positive learning environment.
- Collaborated with other staff members to organise special events and trips.
- Provided emotional support to distressed children, soothing them effectively.
- Assisted in planning age-appropriate lessons to stimulate early learning development.
Sales assistant
New Look
Shepton Mallet, Somerset
07.2009 - 07.2013
- Ensuring a welcoming store environment by maintaining clean and well-organised displays.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Operated tills with accuracy and processed cash and card transactions.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
Education
A-Levels - Dance and Performing Arts
Bridgwater College
Bridgwater, Somerset 09.2008 - 07.2010
GCSEs - English, maths, all sciences, dance, history, RE, textiles
Whitstone School
Shepton Mallet, Somerset 09.2001 - 07.2008
Timeline
Customer service advisor
Pet Drugs Online
01.2021 - Current
Warehouse assistant
Pet Drugs Online
01.2018 - 01.2021
Administrative assistant
LF Nicholls and sons
02.2016 - 03.2018
Clinic coordinator
Shepton Mallet treatment centre
05.2015 - 02.2016
Playgroup assistant
Oakhill and Ashwick Playgroup
09.2010 - 05.2015
Dance instructor
Wells Academy of Theatrical Arts
08.2010 - Current
Sales assistant
New Look
07.2009 - 07.2013
A-Levels - Dance and Performing Arts
Bridgwater College
09.2008 - 07.2010
GCSEs - English, maths, all sciences, dance, history, RE, textiles
Whitstone School
09.2001 - 07.2008
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