Carrie-Ann Mackie
DUNDEE,ANGUS
Summary
Talented Manager with over 12 years of experience in exceptional customer service, dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work history
Cashier
Burger King
Dundee, Dundee City
2013.10 - 2019.02
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Delivered outstanding customer care with proactive sales and listening skills.
- Helped meet business needs by working extra shifts.
- Managed over 200 customers per day.
Team Leader / Dining Area Hostess
Burger King
Dundee, Dundee City
2019.02 - 2025.04
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Led teams of 8 or more, and provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Supported new hires through onboarding process for speedy and successful training.
- Prioritised and assigned tasks for strategic and optimised distribution of workloads.
Manager
Burger King
Dundee, Dundee City
2025.04 - Current
- Enforced safety regulations to reduce workplace accidents.
- Delegated tasks efficiently to maximise productivity.
- Supervised employees, ensuring adherence to company policies.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution and fostered a positive work environment.
- Estimated costs, generated reports, and maintained detailed records.
Education
Certificate of Higher Education - Computing and IT
The Open University
Milton Keynes 2019.09 - 2021.11
Bachelor of Science - Cyber Security
The Open University
Milton Keynes 2023.02 -
Skills
- Strategic and logistical Planning
- Customer relationship building
- Outstanding customer service
- Employee coaching and mentorship
- Team supervision
- Task delegation
- Issue resolution
- Training and Development
- Networking
- Equipment diagnostics
- Troubleshooting network issues
Volunteering
IYN Maryfield -
Helping organise and run holiday activities for children and families in disadvantaged areas, where we bring together different organisations willing to dedicate a few hours a week to dispense free food and activities for children in poverty who would otherwise not get to experience this.
Dundee Junior Showtime -
helping run a theatre club dedicated to providing young disadvantaged children and teens from impoverished areas a safe space to get involved with singing, dancing, acting, and to showcase their talents to an audience.
References
References available upon request.
Affiliations
- Music (guitar, keyboard, vocal)
- Art
- Computers
- Science
Timeline
Manager
Burger King
2025.04 - Current
Bachelor of Science - Cyber Security
The Open University
2023.02 -
Certificate of Higher Education - Computing and IT
The Open University
2019.09 - 2021.11
Team Leader / Dining Area Hostess
Burger King
2019.02 - 2025.04
Cashier
Burger King
2013.10 - 2019.02