Carraig Doan
Glasgow,GLG
Summary
Highly motivated and adaptable waiter with a strong ability to learn quickly and work efficiently in fast-paced environments. Known for providing excellent customer service and maintaining a positive attitude, even during busy shifts. Confident in multitasking and handling various tasks simultaneously while ensuring a smooth dining experience for customers. A versatile team player with excellent communication skills and a passion for delivering quality service. Ready to bring energy, attention to detail, and a strong work ethic to a dynamic team.
Overview
2
2
years of professional experience
Work History
Dog kennel worker
Moorie Kennels
Saint Cyrus, Aberdeenshire
06.2024 - 08.2024
- Maintained clean and healthy living environments for dogs by ensuring regular cleaning and sanitisation.
- Dried animal coats using stand dryers, blasters and finishing dryers.
- Followed veterinarian instructions and care plans to administer medications.
- Examined animals during kennel checks and reported concerns to supervisors.
- Worked collaboratively with other staff members to ensure smooth running of kennel operations.
- Managed difficult situations involving distressed or aggressive animals calmly and effectively.
- Supported canine wellness with regular outdoor walks.
- Supervised outdoor enclosures, runs and play areas to support animal safety.
- Developed strong bonds with animals through consistent interaction, promoting a calmer kennel environment.
Waiter
Castleton Farm shop and Cafe
Laurencekirk, Aberdeenshire
06.2023 - 08.2024
- Accommodated special dietary requests, enhancing customer dining experience.
- Maintained knowledge of menu items, leading to accurate order taking.
- Handled payment transactions to guarantee smooth customer checkout process.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Accurately took orders, making menu recommendations as appropriate.
- Stayed up to date on menu changes to accurately answer customer queries.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Polished glasses and cutlery to pristine standards.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Remained calm under pressure, ensuring better performance during peak hours.
- Greeted customers, presented menus and shared information about available special items.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Explained dish components clearly to inform customers' decisions.
- Prepared tables for guests and reset tables between customers.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Kept tables clear of used crockery, glassware and cutlery.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Displayed energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Oversaw daily operations to achieve high productivity levels.
- Consistently arrived at work on time and ready to start immediately.
- Worked flexible hours, covering nights, weekends and bank holidays.
waiter/Bartender
Occasions Suite
Montrose, Angus
12.2022 - 08.2024
- Handled bar stock levels, restocking as required
- Polished glasses and cutlery to pristine standards.
- Managed cash register effectively, ensuring accurate transaction processing.
- Resolved customer complaints efficiently, maintaining a positive dining atmosphere.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Delivered high-quality service to customers, resulting in repeat business.
- Greeted and seated guests warmly, creating an inviting ambience right from their entrance into the venue.
- Kept tables clear of used crockery, glassware and cutlery.
- Took orders accurately whilst multitasking efficiently under pressure.
- Catered special events professionally, enhancing the overall guest experience.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Served food promptly, resulting in improved customer satisfaction.
- Polished glassware regularly for presenting drinks impeccably.
Accountant assistant
Colins Tyres
Aberdeen, Aberdeenshire
06.2023 - 08.2023
- Reviewed customer invoices for accuracy and posted information to general ledger.
- Verified accounting records, following up outstanding transactions.
- Interpreted financial data, prepared official forms, and produced statements.
- Ensured prompt payments of invoices by proactively following up on due amounts.
- Assisted in preparation of monthly management accounts, improved accuracy.
- Entered transactions into internal databases.
- Maintained company purchase and sales ledgers.
- Managed petty cash transactions effectively, maintained good cash flow.
- Updated records in sage to keep account totals correct and current.
- Supported accurate recordkeeping by properly documenting financial transactions.
Education
HNC - Fashion and textile
NESCOL
Aberdeen, Aberdeen City 09.2023 - 06.2024
BA (Hons) - Fashion and Business
Glasgow Caledonian University
Glasgow 09.2024 -
Skills
- Enthusiastic
- Pro Active
- Hard Working
- Quick Learner
- Bartending
- Stress resilience
- Calm when under pressure
- Time-management
- Attentive
- Customer engagement
- Initiative taking
Timeline
BA (Hons) - Fashion and Business
Glasgow Caledonian University
09.2024 -
Dog kennel worker
Moorie Kennels
06.2024 - 08.2024
HNC - Fashion and textile
NESCOL
09.2023 - 06.2024
Waiter
Castleton Farm shop and Cafe
06.2023 - 08.2024
Accountant assistant
Colins Tyres
06.2023 - 08.2023
waiter/Bartender
Occasions Suite
12.2022 - 08.2024
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