Caron Stansfield
Halifax,West Yorkshire
Summary
Highly motivated professional with over 20 years of B2B and B2C experience in the lettings industry, local government, and voluntary sectors. Excellent reputation for resolving problems and improving customer satisfaction. Positive can-do attitude and passion for new challenges Offers flexible schedule to deliver on team goals.
Overview
28
28
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Lettings Manager
McField Residential
Brighouse, Calderdale
08.2020 - 01.2024
- Successfully managing a portfolio of properties, effectively marketing them to attract suitable tenants.
- Negotiating rental agreements, ensuring the best possible outcomes for landlords and tenants.
- Scheduling and coordinating property viewings and maintaining an organised and updated diary of appointments, tasks, and deadlines.
- Collaborating effectively with landlords and tenants to resolve issues, provide information, and deliver high-quality service
- Managing all essential paperwork in accordance with legislation, including tenancy agreements, inventory reports, anti-money laundering checks, and right to rent checks.
- Streamlining the rent payment system, securing on-time rent payments from tenants and swift rent payments to landlords, processing any disbursements as required, producing rental statements.
- Resolving and recording property repairs, applying problem-solving skills, liaising with contractors and tenants, negotiating the best price for landlords and maintaining communication with tenants throughout.
- Maintaining a smooth and efficient rent payment process, collecting rent from tenants on time and transferring it to landlords promptly, and managing any disbursements as required.
- Expanding the portfolio of landlords and properties by delivering appealing incentives such as reduced fee periods.
- Creating and rolling out a new fee structure and terms and conditions for landlords, enhancing the efficiency and profitability of the service.
- Participating in webinars to stay abreast of the latest legislation changes and to enhance my professional development.
- Incentivising landlords by making charitable donations to a cause of their choice reflecting the ethos and vision of the service.
- Collaborating with the sales team on providing property viewings and managing administrative work, such as updating records, maintaining databases, scheduling appointments and communicating with clients.
- Increasing customer satisfaction rate by providing timely and professional sales progression services to buyers and sellers.
- Achieving the Level 3 award in Residential Letting and Property Management the nationally recognised qualification for letting agents and property managers.
- Adapting to remote work using various online tools and platforms to collaborate effectively with colleagues and clients. Demonstrating self-discipline, time management, and communication skills.
Lettings Negotiator
Linsey Champion Estate Agents
Brighouse, Calderdale
07.2013 - 07.2020
- Managing a portfolio of over 95 rental properties with outstanding planning and organisation.
- Inspecting properties between lettings to confirm required works ahead of new tenants moving in.
- Processing reference and credit checks on new tenants.
- Overseeing property maintenance, working with various tradesmen to complete repairs.
- Quickly learning and applying new skills to daily tasks, improving efficiency and productivity.
- Creating and maintaining displays and signs.
- Offering friendly, efficient customer service and handled challenging situations with ease.
- Using Microsoft Word and other software tools to create documents and clear communications.
- Increasing customer satisfaction ratings, addressing issues effectively for speedy resolution.
- Liaised with property owners and prospective new customers.
- Formulated complex tenancy agreements, liaising with third parties to prevent legal compliance issues.
Asst District Commissioner, Beaver Scout Leader
The Scout Association -Voluntary
Halifax, Calderdale
01.2010 - 05.2016
- Enhanced Scouting Experience: Creating a positive and enriching scouting environment for young individuals.
- Community Contributions: Achieving significant contributions to the development and growth of the scouting community
- Leadership and Organisation: Leading and organising activities, yearly camps, and outside events.
- Volunteer Recruitment: Increasing parent volunteer recruitment by over 50% to support the management and delivery of the beaver scout colony program.
- Youth Development: Fostering teamwork and leadership skills among youth members.
- Colony Expansion: Successfully expanding the beaver scout colony, reaching its maximum capacity of 25 members and implementing a waiting list for new recruits.
- Training and Recognition: Earning the internationally recognized Wood Badge Scouting training insignia. Completing safeguarding and first aid courses.
Promotion: Promotion to Assistant District Commissioner in recognition of achievements.
Communities & Regeneration Administrator
Leeds City Council
Leeds
05.2000 - 04.2006
- Leading regeneration initiatives in North Leeds, collaborating with various stakeholders, including Elected Members of Parliament, external organisations, West Yorkshire Police, and community leaders.
- Facilitating meetings, recording detailed minutes, coordinating mailings, and managing travel arrangements.
- Attending meetings and efficiently supervising administrative staff and workloads at satellite offices.
- Producing high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Fostering culture of inclusion and positive rapport through consistent team-building activities and inter-office competitions.
- Driving company mission and values, representing organisation at meetings and industry events.
P.A to Principal
T Nawaz & Co (Chartered Accountants)
Bradford
04.1998 - 11.2000
- Performing ad hoc secretarial duties as required, such as reports, spreadsheets, and letters for different projects and purposes, using guides and templates to ensure proper formatting and style.
- Managing diary systems, meetings, and appointments using effective planning, prioritisation, and communication techniques. Ensuring the smooth and efficient running of the office, avoiding any conflicts, delays, or missed deadlines.
- Analysing evidence gathered by the police and HM Customs & Excise to collate reports to be used at tribunal hearings.
- Maintaining databases and spreadsheets for the accounting staff, using Excel and other tools.
- Collaborating with the accounting staff to provide timely and relevant information for decision making and reporting.
- Building and maintaining strong relationships with influential donors and supporters, including celebrities, politicians, and business leaders, who contributed to the fundraising and awareness campaigns of the Imran Khan Cancer Appeal.
Senior Construction Administrator
Yorkshire Cable Communications Ltd
Barnsley
03.1996 - 04.1998
- Liaising with Local Authorities & Utilities on various projects and issues, ensuring effective communication and collaboration.
- Coordinated external off-site staff, providing guidance, support, and feedback. Ensuring quality and timely delivery of work.
- Handling complaints to company procedures, establishing effective complaint handling techniques and resolving issues promptly and satisfactorily.
- Completing nationally recognised NRSWA training.
- Training, motivating and evaluating new team members, enhancing skills, performance, and morale.
- Coordinating tasks, resources, and deliverables of multiple hub projects, involving different stakeholders, locations, and requirements.
Para-Legal Secretary
Dibb Lupton Alsop Solicitors
Bradford
08.1995 - 03.1996
- Providing administrative and legal support to solicitors and paralegals, such as scheduling appointments, filing documents, and updating records.
- Gathering and verifying evidence from various sources to support the debt collection process.
- Preparing and filing reports based on the collated data using word processing and spreadsheet software for the solicitors.
- Managing the switchboard and reception for a busy office, using professional telephone etiquette and customer service skills.
- Greeting andassisting walk-in clients, directing them to the right person or department.
- Improving the efficiency and accuracy of the debt collection department by ensuring compliance with legal and ethical standards.
Education
LLB (Hons) - Law
University of Luton
Luton 09.1992 - 06.1995
Skills
- Workflow planning
- Business administration
- Communication skills
- Problem-solving
- Time management
- Customer-focused
- Legal document preparation
- CRM software use
- Complaint resolution
Certification
- Level 3 Residential Letting and Property Management - Awarded August 2023
Timeline
Lettings Manager
McField Residential
08.2020 - 01.2024
Lettings Negotiator
Linsey Champion Estate Agents
07.2013 - 07.2020
Asst District Commissioner, Beaver Scout Leader
The Scout Association -Voluntary
01.2010 - 05.2016
Communities & Regeneration Administrator
Leeds City Council
05.2000 - 04.2006
P.A to Principal
T Nawaz & Co (Chartered Accountants)
04.1998 - 11.2000
Senior Construction Administrator
Yorkshire Cable Communications Ltd
03.1996 - 04.1998
Para-Legal Secretary
Dibb Lupton Alsop Solicitors
08.1995 - 03.1996
LLB (Hons) - Law
University of Luton
09.1992 - 06.1995
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