carolyne penfold
Calne,Wiltshire
Summary
Dedicated Carer with five years of experience. Supports positive outcomes for vulnerable service users. Builds understanding and rapport with clear communication and genuine approach. Compassionate social work professional with years of experience devising and implementing successful support programmes. Dedicated and driven to deliver positive outcomes for diverse client bases. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver. Secures team success through hard work, attention to detail and excellent organisation. Shares care knowledge to achieve results. Loyal employee with solid understanding of training. Dedicated team player, proactive and hands-on in task completion.
Overview
15
15
years of professional experience
Work history
Care assistant
The Flowers Manor
Chippenham, Wiltshire
10.2022 - Current
- Optimised patient satisfaction through compassionate, considered care and communication.
- Maintained confidentiality and compliance standards for optimised patient care.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Minimised care continuity issues by keeping thorough, accurate records.
- Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
- Adapted to service users' needs and requests to maintain personalised care.
- Monitored client health conditions and reported immediate issues to manager.
- Submitted reports to manager regarding status of client.
Community care assistant
The Firs
Calne, Chipenham, Corsham areas, Calne
04.2022 - 10.2022
- Made recommendations to family members and healthcare personnel on plan of care.
- Improved nutrient intake, serving food to cater for range of needs, including modified texture diets.
- Maintained service user independence by helping with daily living needs, including personal care and mobility assistance.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Administered oral and topical medication following instructions from medical personnel.
- Provided mobility assistance, helping service users to successfully overcome physical disabilities.
- Assisted service users with access challenges to achieve physical and emotional wellbeing in line with individual care plans.
- Delivered personal care to service users, from housekeeping to shopping and meal preparation.
- Enhanced quality of life of service users with dementia by planning and delivering meaningful, appropriate activities.
- Minimised health concerns of temporarily sick service users by contributing to specialised plans of care and support.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Monitored and reported changes to physical and emotional wellbeing to improve outcomes for service users.
Senior and Care Assistant
The Fairways
Chippenham, Wiltshire
05.2018 - 05.2022
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Maintained confidentiality and compliance standards for optimised patient care.
- Minimised care continuity issues by keeping thorough, accurate records.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Submitted reports to manager regarding status of client.
- Adapted to service users' needs and requests to maintain personalised care.
- Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
- Monitored client health conditions and reported immediate issues to manager.
Chef
Epsom College
Epsom, Surrey
10.2008 - 04.2018
- Monitored kitchen staff and environments to ensure appropriate safety procedures were implemented.
- Maintained strict food health, hygiene and safety standards for ongoing kitchen compliance.
- Prevented allergen cross-contamination through meticulous food preparation, cooking and plating.
- Checked freezer and refrigerator temperatures regularly, maintaining produce quality and safety.
- Monitored line work processes to ensure consistency in quality, quantity and presentation.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Utilised proper cleaning techniques to sanitise counters and utensils, enabling safe preparation of raw produce.
- Minimised kitchen waste through effective recycling, composting and disposal systems.
- Drafted and implemented new recipes to drive patron satisfaction.
- Enforced safe food-handling, preparation and storage protocols to reduce risk of food-borne illnesses.
- Mastered multitude of culinary techniques to demonstrate knife skills, innovative preparation methods and shortcuts.
- Prepared healthy meals with additional mealtime planning, feeding and support.
Education
Medicine -
Care Certificate -
Level 2 and 3 Catering and Nutrition -
4 GCSE and 8 CSE -
Skills
- Prescription ordering
- Order documentation
- Patient-centred approach
- Interpreting orders
- Attentive listener
- Answering customer questions
- Receiving incoming supplies
- Exceptional attention to detail
- Quick problem solver
- Secure storage of medications
- Customer service
Timeline
Care assistant - The Flowers Manor
10.2022 - Current
Community care assistant - The Firs
04.2022 - 10.2022
Senior and Care Assistant - The Fairways
05.2018 - 05.2022
Chef - Epsom College
10.2008 - 04.2018
Boots - Medicine,
Cache - Care Certificate,
NVQ - Level 2 and 3 Catering and Nutrition,
GCSE and CSE - 4 GCSE and 8 CSE,
Various Care on line courses - ,
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