Carolyn Hitchcock

• Executed systematic patrols and monitored CCTV systems to enhance security measures.
• Handled approximately 500 daily calls at front desk operations, ensuring effective communication.
• Admitted guests into buildings, maintaining controlled access and safety protocols.

Produced timely reports for accurate documentation and improved inter-departmental collaboration.

• Resolved administrative and customer service issues through knowledgeable support and critical thinking.
• Streamlined communication channels by promptly forwarding messages to relevant departments.
• Scheduled appointments efficiently, optimising daily operational flow.
• Collaborated with team members to organise company events, boosting workplace morale.
• Wrote professional letters, memos and emails for internal and external business communication.
• Tracked daily activities and important metrics with spreadsheets.
• Monitored building security, updated logs and issued visitor badges.

• Monitored CCTV feeds to detect incidents swiftly across premises.
• Executed radio procedures to enhance emergency communication efficiency.
• Conducted patrols to enforce safety protocols, emphasising the importance of maintaining a secure environment for the team and visitors, which fosters a sense of shared responsibility and trust.
• Collaborated with emergency services to resolve incidents effectively, demonstrating a commitment to coordinated efforts that reassure the team of comprehensive security measures.
• Trained new personnel, elevating performance standards and compliance rates, which highlights the team's dedication to continuous improvement and professionalism, fostering trust and appreciation.
• Managed access control for authorised personnel only, ensuring security integrity.
• Developed thorough incident reports for investigative purposes.
• Oversaw security operations for 25 guards, ensuring adherence to protocols.
• Tracked irregularities through foot patrols, enhancing site safety.
• Monitored alarm systems to prevent unauthorised breaches effectively.
• Managed access control, restricting entry to authorised personnel only.
• Liaised with law enforcement agencies to ensure a prompt incident response.
• I responded quickly to on-site safety and security incidents.
• Communicated security incidents and policy violations to the on-site team for immediate action.
• Delivered excellent customer service while ensuring property protection vigilance.
• Coordinated security operations during high-profile events for optimal crowd management.

• Successfully managed security team of 20-50 guards for events with over 1,000 attendees.
• Ensured exceptional customer service, achieving high client satisfaction ratings.
• Developed office policies and procedures to enhance team coordination.
• Designed strategic schedules and workloads to maximise productivity.
• Executed comprehensive follow-up reports after alarm responses and investigations.
• Conducted regular patrols to uphold building security standards.
• Maintained accurate recordkeeping and ensured timely report distribution within department.
• Organised training sessions to improve team skills and facilitate knowledge transfer.

• Trained new employees to enhance job performance and customer service skills.
• Managed team to deliver exceptional service in large retail environments.
• Monitored employee performance, providing constructive feedback for development.
• Coordinated maintenance team for timely repairs and upkeep.
• Maintained accurate records of stock loss and waste for reporting purposes.
• Optimised dispatch workflow, significantly reducing processing time and increasing throughput.
• Conducted team meetings before each shift to set expectations and organise workloads.
• Liaised with morning supervisors for effective handover of duties.
• Assisted in stock control tasks to avoid shortages or excesses.