Carolyn Gourlay
Danderhall,Midlothian
Summary
Organised professional with extensive experience in property management, specialising in residential lettings, property evaluations, and building maintenance. Proficient in tenancy legislation, landlord-tenant law, and regulatory compliance, with a strong ability to conduct technical property inspections and manage inventory control. Demonstrates effective decision-making skills and resilience under pressure, complemented by strong computer literacy in various applications. Committed to high standards of appearance and approachability while efficiently managing multiple tasks.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
Work history
Property Manager
.
Edinburgh
2022.03 - Current
- Developed strategies to retain tenants, fostering long-term residency and stable rental income.
- Tracked expiring leases proactively; initiated renewal conversations ahead of deadlines.
- Implemented cost-effective maintenance plans leading to the preservation of property value over time.
- Coordinated repair work, minimising disruption to tenants.
- Conducted thorough background checks on potential tenants, mitigating the risk of default or damage to properties.
- Managed tenant move-ins and move-outs efficiently, reducing property vacancy periods.
- Ensured compliance with housing laws and safety regulations, protecting both landlord and tenant rights.
- Orchestrated efficient turnaround between tenancies; ensured professional cleaning before the new occupant moved in.
- Increased tenant satisfaction by addressing and resolving complaints promptly.
- Carried out property inspections to maintain a high standard of cleanliness and repair.
- Conducted market research to establish competitive rental prices whilst ensuring maximum profitability.
- Managed multiple rental properties with outstanding planning and organisation.
- Inspected rental properties before and after tenancies, appropriately handling deposit payments.
- Liaised with property owners and prospective new tenants.
- Handled emergency situations effectively, providing swift resolution while keeping stress levels minimal for all parties involved.
- Communicated terms and conditions to prospective buyers or tenants.
Assistant Property Manager
The Property Letting Centre
Edinburgh
2021.10 - 2022.03
Viewing Agent
Mov8
Edinburgh
2019.10 - 2021.10
Document Completion and Collection Agent
Self Employed
Edinburgh
2014.11 - 2019.10
- Claims Investigator
Education
Level 6 Residential Letting & Property Management -
Property Mark
Edinburgh 2022.04 - 2022.08
National Nursery Examination Board, English Speaking Board, Royal Society of Health, Chiltern Nursery training Certificate, Elementary Food Hygiene,
Chiltern Nursery Training College
Caversham, Reading 1987.01 - 1988.07
St. Leonard's School
St. Andrews, Scotland 1977.09 - 1985.06
Skills
-
Interpersonal communication
-
Professional appearance
-
Approachability and friendliness
-
Organisational management
-
Leadership and confidence
-
Multi-tasking efficiency
-
Effective decision-making
-
Conflict resolution techniques
-
Initiative taking
-
Time management
-
Team leadership
References
References upon request
Additional information
I currently work as a qualified Property Manager on a full-time basis, which I thoroughly enjoy. I am interested in the property sector, as my husband and I currently have 8 properties which we let out.
References
References available upon request.
Timeline
Level 6 Residential Letting & Property Management -
Property Mark
2022.04 - 2022.08
Property Manager
.
2022.03 - Current
Assistant Property Manager
The Property Letting Centre
2021.10 - 2022.03
Viewing Agent
Mov8
2019.10 - 2021.10
Document Completion and Collection Agent
Self Employed
2014.11 - 2019.10
National Nursery Examination Board, English Speaking Board, Royal Society of Health, Chiltern Nursery training Certificate, Elementary Food Hygiene,
Chiltern Nursery Training College
1987.01 - 1988.07
St. Leonard's School
1977.09 - 1985.06