Carolyn Boscoe
GreatSankey,Warrington,WA53SG,Cheshire
Summary
Professional Beauty Therapist with 30yrs extensive experience working in various areas of the Beauty Industry including cruise ship spas,luxury retail brands,and as a self employed business owner.Enthusiastic with a flair for providing exceptional customer care, product knowledge while expertly enhancing the customer journey and satisfaction.
Specializing in skincare,well being and health i am passionate confident,ambitious and enjoy sharing my industry experience with others,developing new skills and embracing new challenges.
I bring inspiration to the workplace i am efficient,organised, and have exceptional communication skills and excel at time mangement.
I can engage with all levels and enjoy motivating and training others.Currently i am excited to move into a new role within a progressive organization to develop my career further
Overview
31
31
years of professional experience
Work history
Account Manager
Shisiedo
Cheadle, Cheshire
2025.03 - Current
- My role as Account manager has been to implement the business development plan to exceed company KPI and objectives increasing brand loyalty,presence and awareness which has led to an annual growth of 38%.
- Drive customer sales increase ATV and exceed sales targets by recruiting new customers providing on counter and beauty room experiences/theatre enhancing the skincare journey and passion for the brand and establishing strong rapport with customers.
- Taking overall responsibility of the running and development of the account,sales reporting,managing stock and keeping up to date with all the business administrating needs.
- Building client base by securing monthly beauty room events performing bespoke facial rituals and creating personalized home care regimes and providing regular communications between customers and the store.
- Activations i have managed in store has included me leading regular in store masterclass events providing a elevated level of service,promote newness and keep customer engagement through story telling and demonstrating.
- Brand awareness has been increased by working closely with in store management,visual merchandising,being part of in store events and sharing new products/events with in store social media platforms.
- I lead and support my team providing regular assessment,facilitating training,identifying areas for improved education and knowledge and motivating them to achieve their full potential through putting action plans in place accommodating their individual needs.
- My passion and enthusiasm for this brand has led me to achieve several awards including highest daily sales over the Christmas period,best Christmas display and gift wrap and nominee for consultant of the year.
Skin Care Specialist
Elemis
John Lewis,Cheadle, Cheshire
2022.10 - 2025.02
- As a skin specialist within the John Lewis department store my time is spent performing Elemis Biotec facials in the "Beauty Retreat" and on the Elemis counter where i perform HD skin labs and engage with customers to drive the sales of treatments and products.
- My role involves promoting the awareness of the brand by increasing activity within the store,this includes off counter events in the beauty retreat and at various promotional sites.
- Being part of a team allows me to offer support,interact and share ideas and assist in the day to day running of the account which is successfully established and situated in the top ten house position
- Successfully i achieve personal targets and incentives and increase sales through providing excellent service.
- By keeping up to date with my truth in beauty online training and companys developments i keep customers up to date to ensure they are perscribed the appropriate products and treatment plan for their needs.
Principle Beauty Therapist
Saks Hair & Beauty
David Lloyd Club Warrington, Cheshire
2018.06 - 2022.09
- My role within Saks lead to a senior position within the team after growing a loyal client base and successfully achieving sales targets and five star reviews on salonspy.co.uk.
- Achieved no 1 position in the companies beauty League table for "Care Factor" due to my high retail sales performance and ability to perfect the customer journey.
- Managing the beauty department team included planning and organising events within the health club, promoting services and brand awareness to the members using social media via the companys facebook and instagram page.I advised and help create the treatment menu whilst achieving company objectives and kpis.
- Organised recruitment,interviews,rotas and conducted inductions and ongoing training and development for apprentices and new team members due to acheiving my training and education award.
Decleor Spa Therapist
L'Oreal Professional Division
John Lewis Cheadle, Cheshire
2011.08 - 2018.05
- Ambassador for a leading spa brand part of the first "Beauty Retreat" within one of John Lewis's flagship stores.Set up the initial treatment room,consultation area and developed new business offering bespoke face and body treatments which soon became one of the companies 'salons of excellence’. Increased retail sales through professional aftercare advice and product recommendation.
- Organised events and promotional activity within the store environment,which involved one to one skincare consultations and developing treatment plans for new customers.
- Delivered constistently high quality treatments improving overall customer satisfaction.
- Attended company training courses and conferences and continued to a grow a successful award winning business which led to a no 2 position within the retail division.Received many company incentives and awards.Provided training to new members of the team and travelled to various other accounts to offer ongoing training and support.
Beauty Therapist/Director of Beauty by Carolyn
Self Employed
Ramsbottom,Bury, Lancashire
1999.04 - 2011.08
- Opened my own beauty business within a hair salon with a large client base.Offered a wide range of treatments and retail products.Attended training to deliver a range of professional treatments to enhance my skills.Recruited and trained team members and kept up to date with latest innovations in the beauty industry.
- Provided work experience for college students and was involved with several beauty events in the local area creating awareness of health,wellness as well as promoting my business.Continued to grow my treatment menu and develop a successful business keeping up to date with beauty trends.
- Kept a positive attitude while being innovative and having a good work ethic which led to a wealth of experience in running and managing a small business.Progressed to offering pamper parties/spa days for corporate clients.
Head Beauty Therapist
Steiner Hair and beauty at sea
Worldwide
1995.04 - 1998.10
- Travelled the world whilst working on board several 5 star cruise ships including some of the leading spas at sea.Worked under pressure in a high paced environment and maintained high levels of customer service,satisfaction whilst exceeding personal targets.
- Was involved with the initial spa set ups including developing and coaching the team,administration,rotas and stock management,this role also enabled me to be a extra in an American tv show .
- Working in this industry involved continuous promotion and event planning and i developed strong sales skills in my position.My role included the training and development of new beauty therapists and hairstylists which lead to expanding my skill set.
Skills
Positive mindset,creative and proactive in the workplace
Strong business development skills including sales and revenue building,commercially aware with an ability to think out of the box
Good team player excelling in leading,assessing and recognising individual needs
Customer focused and driven to providing an excellent customer journey through knowledge and expertise
Ability to engage,collaborate and build good professional relationships
MOST RECENT TRAINING AND COURSES
Shiseido brand & treatment training
Elemis facial training including Biotec
Decleor face and body treatments including hot stone and bamboo massage
3 D Lipo body and facial treatments
EDUCATION
City & Guilds Level 3 Award in Education & Training
Warrington & Vale Royal College 2019
City & Guilds Level 3 Beauty Therapy & IHHT Aromatherapy
Bury College 1993
7 CSE grades Tottington High School 1986
Timeline
Account Manager
Shisiedo
2025.03 - Current
Skin Care Specialist
Elemis
2022.10 - 2025.02
Principle Beauty Therapist
Saks Hair & Beauty
2018.06 - 2022.09
Decleor Spa Therapist
L'Oreal Professional Division
2011.08 - 2018.05
Beauty Therapist/Director of Beauty by Carolyn
Self Employed
1999.04 - 2011.08
Head Beauty Therapist
Steiner Hair and beauty at sea
1995.04 - 1998.10