Caroline Young
Summary
Detail-oriented professional with a strong foundation in medication administration, documentation skills, and temperature control awareness. Proficient in food allergy awareness and stock rotation principles, ensuring optimal client care and safety. Committed to maintaining high standards of accuracy and efficiency in all tasks. Seeking to leverage skills in a dynamic care or kitchen environment to contribute to organisational success.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work history
Resdential Support Worker
Forte Care
Birmingham, West Midlands
06.2024 - Current
- Ensured safety by monitoring residential environment regularly.
- Provided emotional support for residents in distress.
- Assisted residents to achieve daily living skills.
- Kept accurate records to ensure continuity of care for residents.
General kitchen assistant
Wilson Vale Catering
Birmingham, West Midlands
12.2022 - 06.2024
- Maintained high standards of cleanliness by regularly cleaning kitchen surfaces and utensils.
- Assisted chefs in food preparation for efficient meal service.
- Ensured timely delivery of meals with proactive assistance in plating and serving.
- Collaborated effectively with team members to ensure seamless kitchen operations.
Support worker (Older adults in care)
Austism West Midlands
Birmingham, West Midlands
04.2022 - 11.2022
- Provided emotional support for elderly individuals, fostering a sense of security and companionship.
- Assisted older adults with daily care activities to improve their quality of life.
- Helped residents maintain independence through personalised assistance with personal tasks.
- Administered medication as prescribed, ensuring correct dosage and timing.
Volunteer worker
Children's Air Ambulance Charity Shop
Birmingham, West Midlands
10.2021 - 04.2022
- Maintained clean and organised workspace, contributing to a positive work environment.
- Built strong relationships with community members to foster goodwill and cooperation.
- Warmly greeted customers, delivering outstanding service from store arrival to departure.
- Adhered to charity organisation policies and procedures.
Kitchen assistant
ETC Venues
Birmingham, West Midlands
07.2017 - 07.2021
- Improved kitchen efficiency by assisting in food preparation tasks.
- Maintained cleanliness throughout the kitchen for improved hygiene standards.
- Prepared ingredients for increased speed of cooking process.
- Assisted chefs with meal preparations for smoother service during peak hours.
Kitchen porter
Jubilee Recruitment
Birmingham, West Midlands
02.2016 - 07.2017
- Worked under pressure during peak times without compromising on quality of work delivered.
- Maintained high standards of cleanliness by washing kitchen equipment and utensils.
- Kept a safe working environment by following all health and safety regulations.
- Operated dishwashing machinery to maintain cleanliness in the kitchen.
Host
Gala Bingo Clubs
Birmingham, West Midlands
07.2015 - 12.2015
- Greeted and directed visitors, creating positive and welcoming first impression.
- Developed strong relationships with regular customers, encouraging repeat visits.
- Ensured guest satisfaction by providing excellent customer service.
- Utilised point-of-sale systems, facilitating seamless billing processes.
Team member
Rank Group
Birmingham, West Midlands
07.2014 - 07.2015
- Facilitated customer relations for increased brand loyalty.
- Upsold extras to help increase daily revenue intakes.
- Offered exceptional customer service with strong product knowledge.
- Provided excellent customer service to enhance business reputation.
Support worker (Older adults in care)
Tracscare Ltd
Birmingham, West Midlands
11.2011 - 07.2014
- Provided emotional support for individuals, fostering a sense of security and companionship.
- Administered medication as prescribed, ensuring correct dosage and timing.
- Cooked healthy meals to uplift clients and meet dietary requirements.
- Ensured cleanliness and hygiene standards met in all residential areas, providing a healthy environment for inhabitants.
Support worker
Midland Mencap
Birmingham, West Midlands
04.2010 - 11.2011
- Helped achieve client independence through guided tasks and activities.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
- Supported daily living skills training which increased client self-sufficiency.
Care assistant
Apex Nursing
Birmingham, West Midlands
10.2009 - 04.2010
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
Nursery assistant
Orchids Childcare
Birmingham, West Midlands
11.2008 - 04.2009
- Promoted a safe and stimulating environment by managing nursery resources effectively.
- Provided care for children, ensuring their well-being at all times.
- Engaged children in arts and crafts activities, fostering creativity and motor skills development.
- Encouraged good hygiene practices among children promoting a healthy routine.
Receptionist
Concentric Pumps
Birmingham, West Midlands
11.2006 - 11.2008
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Managed phone calls, resulting in effective communication flow within the company.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
Receptionist
Rippleglen
Birmingham, West Midlands
08.2004 - 11.2006
- Managed phone calls, resulting in effective communication flow within the company.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Admitted guests into buildings to control site access.
Receptionist
The Ackers
Birmingham, West Midlands
06.2001 - 08.2004
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Located information and records quickly to assist with ad-hoc queries.
Education
GCSEs - Maths English Childcare
Small Heath School
Birmingham 09.1979 - 05.1983
NVQ Level 2 - Customer Service
Vision2Learn
Birmingham 01.2014 - 05.2014
NVQ Level 2 - Health and Social Care
Midland Mencap
Birmingham 04.2010 - 04.2011
Skills
- Medication administration
- Documentation skills
- Temperature control awareness
- Food allergy awareness
- Stock rotation principles
Timeline
Resdential Support Worker
Forte Care
06.2024 - Current
General kitchen assistant
Wilson Vale Catering
12.2022 - 06.2024
Support worker (Older adults in care)
Austism West Midlands
04.2022 - 11.2022
Volunteer worker
Children's Air Ambulance Charity Shop
10.2021 - 04.2022
Kitchen assistant
ETC Venues
07.2017 - 07.2021
Kitchen porter
Jubilee Recruitment
02.2016 - 07.2017
Host
Gala Bingo Clubs
07.2015 - 12.2015
Team member
Rank Group
07.2014 - 07.2015
NVQ Level 2 - Customer Service
Vision2Learn
01.2014 - 05.2014
Support worker (Older adults in care)
Tracscare Ltd
11.2011 - 07.2014
Support worker
Midland Mencap
04.2010 - 11.2011
NVQ Level 2 - Health and Social Care
Midland Mencap
04.2010 - 04.2011
Care assistant
Apex Nursing
10.2009 - 04.2010
Nursery assistant
Orchids Childcare
11.2008 - 04.2009
Receptionist
Concentric Pumps
11.2006 - 11.2008
Receptionist
Rippleglen
08.2004 - 11.2006
Receptionist
The Ackers
06.2001 - 08.2004
GCSEs - Maths English Childcare
Small Heath School
09.1979 - 05.1983
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