Summary
Overview
Work History
Education
Skills
Timeline
Generic
Caroline Willoughby

Caroline Willoughby

Catering Assistant
Basingstoke

Summary

Hardworking, enthusiastic, organized and dependable catering assistant, capable of managing multiple priorities with a positive attitude.


With a willingness to take on added responsibilities to meet team goals and ensure success.

Overview

38
38
years of professional experience
5
5
years of post-secondary education

Work History

Catering Assistant

Winklebury Schools - HC3S
1 2006 - Current
  • Working with Children - CRB Checked
  • Food Hygiene Certified, Recent Heavy Handling and Health & Safety Awareness Training.
  • Food Preparation, Stock rotation and delivery, Cleaning of kitchen equipment, Ensuring high standard of general kitchen cleanliness, Service of school meals to children, Set-up and clearing of food halls.
  • Maintained Consistent 5* Food Hygiene Standards Rating
  • Collaborated with team members to ensure a smooth lunchtime food delivery within tight timelines
  • Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
  • Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.

Sales Assistant (Supervisor)

Rosebys
07.2004 - 01.2006
  • Key Holder, Cash Handling, Banking, Serving Customers, Stock pricing, display and rotation, Cleaning
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Sales Administrator

Harvey’s Furnishing
06.1995 - 07.2004
  • Key Holder, Serving Customers, Stock pricing, display and rotation, Receipt of stock deliveries, Banking, Cash Handling, Customer Service, Customer Sales Orders, Stock Purchase Orders
  • Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
  • Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.

Assistant Manager

Harvey’s Furnishing
07.1992 - 06.1995
  • Key Holder, Serving Customers, Stock pricing, display and rotation, Receipt of stock deliveries, Banking, Cash Handling, Customer Service, Customer Sales Orders, Stock Purchase Orders, Staff Supervision, Store Budgets and Forecasting, Cover Manager during leave, Merchandising
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Catering Supervisor

Forte Restaurants (Little Chef)
09.1986 - 07.1992
  • Key Holder, Serving Customers, Stock ordering, Stock Taking, Food date rotation and labeling, Staff supervision, Food preparation, Griddle Cooking, Food Hygiene, Food Prep, Refrigeration temp recording, Health & Safety Awareness, Staff Training, Held Food Hygiene Certificate, General Cleaning Duties front and back of house, Cash Handling, Banking, Laying up of tables
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.

Education

English CSE, Maths CSE, R.E CSE, Education for Leisure CSE -

Shaw House School
01.1981 - 04.1986

Skills

    Food Preparation:

    Ability to prepare and present food items efficiently and attractively

    Customer Service:

    Providing excellent service to customers, handling inquiries, and resolving complaints

    Team Collaboration:

    Working effectively with other staff members to ensure smooth operations

    Food Safety and Hygiene:

    Knowledge of food safety standards and maintaining a clean work environment

    Cash Handling:

    Managing transactions accurately and efficiently

    Multitasking:

    Handling multiple tasks simultaneously in a fast-paced environment

Timeline

Sales Assistant (Supervisor)

Rosebys
07.2004 - 01.2006

Sales Administrator

Harvey’s Furnishing
06.1995 - 07.2004

Assistant Manager

Harvey’s Furnishing
07.1992 - 06.1995

Catering Supervisor

Forte Restaurants (Little Chef)
09.1986 - 07.1992

English CSE, Maths CSE, R.E CSE, Education for Leisure CSE -

Shaw House School
01.1981 - 04.1986

Catering Assistant

Winklebury Schools - HC3S
1 2006 - Current

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