Caroline White
Ilkeston,Derbyshire
Overview
42
42
years of professional experience
Work History
Operations and Customer Service Manager
Belfield Furnishings
Ilkeston, Derbyshire
04.2015 - 04.2026
- Processed customer orders efficiently, ensuring accurate data entry into in-house system.
- Organised staff to enhance operational efficiency and improve team collaboration.
- Redated orders to align with customer requirements and enhance service efficiency.
- Organised production schedules to ensure on-time deliveries to the factory.
- Facilitated daily production meetings to identify and escalate customer issues.
- Organised departmental workflows to enhance efficiency and productivity.
- Administer first aid and conduct fire warden responsibilities to ensure safety and compliance in workplace environments.
Warehouse Administration Manager
DHL Supply Chain
Coalville, Leicestershire
04.2010 - 12.2014
- Managed a team of warehouse operatives, overseeing daily tasks to boost efficiency and productivity.
- Supervised loading and unloading of goods, ensuring compliance with safety standards to prevent accidents.
- Loaded and unloaded truck deliveries using stock systems to process and arrange orders.
- Performed daily inspection of warehouse grounds for security and safety.
- Facilitated communication between warehouse and office staff to ensure smooth operations and timely dispatch of goods.
- Updated warehouse management system data to ensure accurate tracking of stock levels and movements.
- Dispatched and assessed product quality, achieving outstanding customer satisfaction.
- Coordinated with suppliers and transport companies to streamline inbound and outbound logistics operations.
Production and procurement Manager
Dri-Pak Limited
Ilkeston, Derbyshire
01.1984 - 04.2010
- Negotiated contracts with suppliers to establish quality, cost and delivery requirements.
- Negotiated payment terms with suppliers to improve cash flow and financial stability.
- Negotiated contracts with suppliers to secure cost-effective procurement solutions, achieving significant annual savings.
- Built strong relationships with suppliers to optimise performance and guarantee contract deliverables.
- Managed inventory levels through strategic procurement planning, avoiding stock-outs and excess inventory.
- Updated the in-house computer system to ensure stock levels.
- Managed daily operations in production facility, optimising workflow and enhancing efficiency.
- Resolved production issues swiftly, minimising impact on delivery timelines and customer satisfaction.
- Tracked outgoing orders, identifying late deliveries and planning improvement action.
- Managed staff hiring, training and performance goals.
- Facilitated communication between upper management and production floor, ensuring alignment with company objectives.
Education
BTec - Business
South East Derbyshire College
Ilkeston, DBY1982
Timeline
Operations and Customer Service Manager
Belfield Furnishings
04.2015 - 04.2026
Warehouse Administration Manager
DHL Supply Chain
04.2010 - 12.2014
Production and procurement Manager
Dri-Pak Limited
01.1984 - 04.2010
BTec - Business
South East Derbyshire College