Caroline Thompson
Knutsford,Cheshire
Summary
A dedicated professional with a proven ability to adapt tone, language, and style to suit diverse customer needs and situations. Demonstrates a genuine desire to assist and support customers, maintaining patience and respect even with demanding clients. Capable of working independently while consistently displaying positivity in the face of challenges. A collaborative team player who applies common sense to problem-solving, contributing effectively to group efforts. Career goals include further enhancing customer service skills and fostering positive client relationships.
Overview
27
27
years of professional experience
Work history
Event Staff
Aesthetics Connect
Manchester
2022.10 - Current
- Supported event planners by taking on varied tasks as needed for successful programme delivery.
- Checked tickets and validated entry passes to maintain security at entrances.
- Provided exceptional customer service for improved attendee satisfaction.
Midday Assistant
St Monica's Primary School
Urmston, Trafford
2022.05 - 2022.12
- Helping to raise the social achievements of pupils.
- Responsible for ensuring lunchtimes are enjoyable and a safe environment
Seating Delivery Exec
British Airways
Didsbury, Manchester
2000.06 - 2022.09
- Looked after a team in India and provided training materials.
- Part of a team responsible for British Airways Seating Polices, that are designed to generate revenue and customer satisfaction.
Cabin Crew
British Airways
London
2008.04 - 2012.08
- Looking after the passengers well being
- Dealing with medical and safety situations
- Followed company regulations and rules promoting safe environment for both travellers and employees.
Customer Service Agent
British Airways
Didsbury, Manchester
1999.11 - 2000.06
- Delivered consistently excellent customer service to plan, change and cost travel plans.
- Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
Switchboard Operator
Manchester Airport
Manchester
1998.04 - 1999.10
- Coped calmly and effectively when liaising runway incidents.
- Resolved customer issues.
Education
GCSEs -
Ashton On Mersey High School
Sale, Trafford06.1994
Skills
- Able to adapt tone, language and style for different customers and situations
- Always conveying a genuine desire to help and support customers
- Patient and respectful with demanding customers
- Can work with minimal supervision
- Always positive regardless of the challenge ahead
- A real team player who works well with others Applying common sense to situations
Timeline
Event Staff
Aesthetics Connect
2022.10 - Current
Midday Assistant
St Monica's Primary School
2022.05 - 2022.12
Cabin Crew
British Airways
2008.04 - 2012.08
Seating Delivery Exec
British Airways
2000.06 - 2022.09
Customer Service Agent
British Airways
1999.11 - 2000.06
Switchboard Operator
Manchester Airport
1998.04 - 1999.10
GCSEs -
Ashton On Mersey High School