Caroline Stevenson
By Fenwick ,East Ayrshire
Summary
Driven individual with knack for planning and organising exceptional travel experiences. Possesses strong customer service skills and in-depth knowledge of travel logistics. Aims to create memorable journeys that exceed client expectations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Independent travel agent
Self employed
Homeworker
09.2023 - Current
- Secured repeat business with excellent customer service skills.
- Coordinated with hotels and resorts for special requests or requirements from clients..
- Conducted thorough research to provide insightful destination information to clients.
- Facilitated smooth holiday experiences by managing all aspects of travel bookings.
- Enhanced customer satisfaction by providing exceptional travel advice and suggestions.
- Optimised trip plans for best value, achieving client appreciation.
- Stayed abreast of latest travel trends to offer up-to-date advice to clients.
- Ensured accuracy in ticketing and reservation processes, reducing errors significantly.
Community optometrist
Opticare Opticians ltd
Thornliebank, East Renfrewshire
11.2020 - 01.2024
- Referred critical cases to specialist Ophthalmologists when necessary, facilitating advanced care management.
- Offered guidance on the correct use of contact lenses, preventing potential complications.
- Prescribed corrective lenses after thorough examination, enhancing visual acuity.
- Diagnosed ocular diseases, injuries and disorders, leading to timely treatment initiation.
- Updated patients' medical records meticulously for future reference and follow-ups.
- Improved patient comfort by administering and interpreting various eye-related tests.
- Identified early signs of glaucoma through detailed analysis of test results, ensuring prompt intervention.
- Utilised advanced optometric technology for more accurate diagnosis and treatments.
- Managed appointment schedules efficiently whilst maintaining high levels of patient satisfaction.
- Coordinated with lens manufacturers to ensure precise prescription fulfilment for spectacles and contact lenses.
- Kept abreast with latest research in ophthalmology for continuous professional development.
- Conducted detailed eye examinations to identify vision defects.
- Ensured adherence to safety regulations within clinic premises safeguarding both staff and patient wellbeing.
- Provided comprehensive patient education on eye care practices, improving their understanding of ocular health.
- Contributed actively in community eye health awareness programmes, promoting preventive care measures.
- Maintained detailed, up-to-date client records, meeting established regulatory standards.
- Issued prescriptions for spectacles and liaised with optical technicians to facilitate quality service.
- Performed patient eye examination services aligned with consistently high clinical care standards.
- Worked closely with on-site staff to support seamless clinic operations and client flow.
- Advised customers on additional care needs to improve overall service and drive retail sales.
- Corrected vision defects with thorough fitting consultations and prescription evaluation.
- Completed contact lens fittings with examination of anterior ocular complications.
- Educated patients on optical health and disease prevention.
- Conducted clinical assessments using visual field analysis, applanation tonometry and pachymetry.
- Issued contact lens and eyeglasses prescriptions to address divers vision conditions and deficiencies.
- Administered ophthalmic drugs to support patient needs.
- Assessed and identified signs of injury, disease or abnormality to correctly prescribe appropriate options.
- Conducted assessments to measure visual acuity, refractive error and freedom of vision.
Community optometrist
Knox opticiansv
Muirend, Glasgow
02.2007 - 10.2020
- Conducted detailed eye examinations to identify vision defects.
- Utilised advanced optometric technology for more accurate diagnosis and treatments.
- Updated patients' medical records meticulously for future reference and follow-ups.
- Managed appointment schedules efficiently whilst maintaining high levels of patient satisfaction.
- Kept abreast with latest research in ophthalmology for continuous professional development.
- Coordinated with lens manufacturers to ensure precise prescription fulfilment for spectacles and contact lenses.
- Improved patient comfort by administering and interpreting various eye-related tests.
- Referred critical cases to specialist Ophthalmologists when necessary, facilitating advanced care management.
- Identified early signs of glaucoma through detailed analysis of test results, ensuring prompt intervention.
- Contributed actively in community eye health awareness programmes, promoting preventive care measures.
- Offered guidance on the correct use of contact lenses, preventing potential complications.
- Ensured adherence to safety regulations within clinic premises safeguarding both staff and patient wellbeing.
- Diagnosed ocular diseases, injuries and disorders, leading to timely treatment initiation.
- Prescribed corrective lenses after thorough examination, enhancing visual acuity.
- Provided comprehensive patient education on eye care practices, improving their understanding of ocular health.
- Maintained detailed, up-to-date client records, meeting established regulatory standards.
- Issued prescriptions for spectacles and liaised with optical technicians to facilitate quality service.
- Performed patient eye examination services aligned with consistently high clinical care standards.
- Worked closely with on-site staff to support seamless clinic operations and client flow.
- Advised customers on additional care needs to improve overall service and drive retail sales.
- Corrected vision defects with thorough fitting consultations and prescription evaluation.
- Completed contact lens fittings with examination of anterior ocular complications.
Education
Bachelor of Science - Optometry
Glasgow Caledonian University
Glasgow 09/1986 - 05/1991
Skills
- Time-Management prowess
- Travel planning expert
- Destination knowledge
- Efficient time management
- Comprehensive itinerary planning
- Multitasking efficiency
- Customer Service
- Client needs assessment
Affiliations
- Floral art
- Travelling
- Yoga
- Reading
- Volunteering at GiveADogABone and Mearnskirk Helping Hands
Certification
I have undertaken a variety of volunteer roles over the years including a befriending role with an elderly lady who was registered blind , Parent Council at my childrens’ school , organising school discos and gala days and running St Cadocs netball club , all of which required me to be a member of the PVG scheme .
Timeline
Independent travel agent
Self employed
09.2023 - Current
Community optometrist
Opticare Opticians ltd
11.2020 - 01.2024
Community optometrist
Knox opticiansv
02.2007 - 10.2020
Bachelor of Science - Optometry
Glasgow Caledonian University
09/1986 - 05/1991
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